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LaFontaine Cadillac Buick GMC
Highland, MI
932 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 15, 2015
Great Service Victoria Barnewold was a great service advisor. My vehicle was at the dealership longer then expected and Victoria arranged a loaner from Enterprise Victoria Barnewold was a great service advisor. My vehicle was at the dealership longer then expected and Victoria arranged a loaner from Enterprise. Everything worked out perfectly. Also was able to use some dealership coupons which brought my price down. More
by Diane3900
Employees Worked With
Victoria Akey
August 14, 2015
oil change got there early for an oil change they took me right in and was out in no time. love this dealership have bought 2 cars from harvey got there early for an oil change they took me right in and was out in no time. love this dealership have bought 2 cars from harvey More
by aseastman123
Employees Worked With
Harvey Hortick, Victoria Akey
August 14, 2015
Great Service Rich Langmaid always takes care of my service needs and Victoria Barnewold takes care of my wife's. Everyone at LaFontaine is GREAT never have a com Rich Langmaid always takes care of my service needs and Victoria Barnewold takes care of my wife's. Everyone at LaFontaine is GREAT never have a complaint. Bill Feudale is our sales person when we purchase or lease. More
by donot botherme
Employees Worked With
Richard Langmaid
August 14, 2015
Awesome Mike Kessel was amazing to work with in leasing my Verano. I would highly recommend him and LaFontaine to everyone. Great experience and a very smoo Mike Kessel was amazing to work with in leasing my Verano. I would highly recommend him and LaFontaine to everyone. Great experience and a very smooth transaction. We also enjoyed working with David Koss as well. Both these men were very friendly and personable. We felt very comfortable and at ease with the whole process. There was no high pressure which was refreshing. More
by randyb
Employees Worked With
Mike Kessler, David Koss
August 13, 2015
Another great car buying experience at LaFontaine! This is the third car I have purchased from LaFontaine and every time Mike Kessler has made the process quick, efficient, painless and best of all, no This is the third car I have purchased from LaFontaine and every time Mike Kessler has made the process quick, efficient, painless and best of all, no pressure. He goes the extra mile to earn your business. If you want an honest, laid back, no nonsense and no pressure salesperson, he is your guy. The whole LaFontaine is not only focused on a sale today, but a future sale. The ultimate sign of a satisfied customer is when they refer their friends and family. If you do that, you are putting your personal reputation on the line. Several friends and family members have purchased vehicles from Mike and he has made customers for life out of EVERY one of them. Great job again Mike! Thanks for finding me the exact Regal I was looking for! More
by johnmac59
Employees Worked With
Mike Kessler
August 13, 2015
Service As always excellent service, knowledgeable service agents. Company leaves the impression that they care about their customers and have built my trust As always excellent service, knowledgeable service agents. Company leaves the impression that they care about their customers and have built my trust over the years. More
by Harley
Employees Worked With
Tony Hernandez
August 12, 2015
Still has nice perks but not as pleased as before Did not take time to schedule recall repairs, only did oil change which were surprisingly no longer free. The service man (don't remember his name) Did not take time to schedule recall repairs, only did oil change which were surprisingly no longer free. The service man (don't remember his name) was not interested in scheduling the safety recall work, just ordered the oil change. Our tires were poor - wires showing through and they were never mentioned as needing to be replaced - we were prepared to replace them but after everything else, husband got oil change and left. Highly disappointed. More
by Green316
Employees Worked With
I don't know the man's name, but it should be on our visit record.
August 11, 2015
Smooth Operation My experience at Lafontaine was very good. I have not purchased a GM vehicle since the late 80's. Jaron was helpful and even went out of his way to My experience at Lafontaine was very good. I have not purchased a GM vehicle since the late 80's. Jaron was helpful and even went out of his way to get the Canyon I wanted that had already been spoken for by another buyer. More
by canyon man
Employees Worked With
Jaron Denton
August 11, 2015
My experience with De'Anna Parks was superior. I had spoken with De'Anna Parks several times before I actually got my new ATS. She explained everything to a tee,. I couldn't be happier. I had spoken with De'Anna Parks several times before I actually got my new ATS. She explained everything to a tee,. I couldn't be happier. More
by jackiecarroll
Employees Worked With
De’Anna Parks-Bloom, Jim Atkinson
August 11, 2015
Requests ignored or forgotten The little things are what mean the most. Over the past year there has been less follow through and more frustration for me. I asked that my transmiss The little things are what mean the most. Over the past year there has been less follow through and more frustration for me. I asked that my transmission fluid level be checked... two different occasions now it was forgotten. The first time I asked they sent someone last minute to check it and he did it improperly. Two other visits my car was returned to me without the 'complimentary' wash. This last visit my speedometer was set on kilometers... when I called in concern, I was greeted with a tone of annoyance. I feel as though I need to constantly check everything each visit. Further more my mother had her oil changed, they left her brake fluid cap off after checking her fluid levels. She came back and asked for a replacement cap. She was given the run around for weeks. Not happy. More
by rosie
Employees Worked With
There were multiple different people
