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LaFontaine Cadillac Buick GMC
Highland, MI
932 Reviews
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August 24, 2015
LaFontaine & Joseph Vulaj I would highly recommend going to Lafontaine and using Joe Vulaj as your car dealer. He is amazing!!! Finding the right car looking at Cadillac is n I would highly recommend going to Lafontaine and using Joe Vulaj as your car dealer. He is amazing!!! Finding the right car looking at Cadillac is no problem!! Joe helped find the right price! He is so friendly! He always made me feel welcome. I never felt stupid for asking for help or not knowing something. He is very good at his job!! I will always come back to Joe Vulaj! I love my Cadillac but I also love how nice and kind Joe was during this experience! This was my first Cadillac! Now I'm hooked! More
by danbeaty07
Employees Worked With
Joseph Vulaj
August 24, 2015
Awesome dealership with awesome salesman! Have nothing but good things to say about this dealership! Very trendy and modern. They have a store and coffee shop in there. Dealed with Bob Anderso Have nothing but good things to say about this dealership! Very trendy and modern. They have a store and coffee shop in there. Dealed with Bob Anderson. He was extremely helpful and helped to get us into the vehicle we wanted! Not your typical pushy salesman! I would go back to him in a heartbeat! Jim was very good in the closing also! More
by Dan Oleksiak
Employees Worked With
Bob Anderson, Jim Atkinson
August 23, 2015
Bill has always made our buying experience Great!!!! The dealership is so friendly. ,and clean . We have told many people about dealership .The follow up calls are so nice. I love my Cadillac , The dealership is so friendly. ,and clean . We have told many people about dealership .The follow up calls are so nice. I love my Cadillac , More
by Colton
Employees Worked With
Bill Feudale
August 21, 2015
Awesome! Ruth Anne Baker was amazing to work with in leasing my Cadillac. I would highly recommend her and the LaFontaine team to everyone. What an awesome e Ruth Anne Baker was amazing to work with in leasing my Cadillac. I would highly recommend her and the LaFontaine team to everyone. What an awesome experience!!! More
by Vicfromtroy
Employees Worked With
Ruth Baker
August 21, 2015
Service department has damaged my vehicle three times now. For the third time now Lafontaine Highland's service department has damaged my vehicle. Granted, two times they did fix it free of charge. However, For the third time now Lafontaine Highland's service department has damaged my vehicle. Granted, two times they did fix it free of charge. However, it took complaints to the Service Department despite obvious technician damage. The first time, they broke the driver's seat side trim. They replaced it. The second time, they broke the passenger side mirror. It was returned to us completely bent in the wrong direction and the motor leads were severed. Again, they replaced it. The third time, they discovered a loose tie rod on the driver's side during an oil change and replaced it. Great that they checked and found the issue. However, less than 24 hours later we started developing an intermittent "Service ABS System" error on the dashboard information center. The service code pointed us to the ABS sensor on the side the tie rod was replaced. We called in and described the issue and the correlation to time of the repair and the side the issue occurred. They scheduled a "inspection" for Friday, August 21st with the expectation that the dealership was going to fix the issue. To our surprise, they treated the visit for "inspection" as a "service" visit and promptly charged my wife with a diagnostic fee (which they dropped under protest). Promptly denied the responsibility. So I took it upon myself to inspect the area in question myself, in where I found that the bracket that held ABS sensor harness had been broken off and the ABS sensor harness was just dangling with bracket attached to it. The bracket has a couple witness marks where it appear to have been hit with a mallet or the tie rod itself. The service rep told me that the tech had placed the vehicle on a lift and removed the wheel. However, if this were true, the harness would been dangling right in front of his face. Not only that but the original tech didn't care that he broke the harness bracket. The harness appear to be shorted from the strain of dangling while driving. Not only did the service rep lie to me over the phone, my wife was frazzled to tears as he treated her quite rudely. Apparently, the service tech attached the OBD2 tool and left it at that. Poor service all around. More
by AD1982
Employees Worked With
Travis Richardson
August 18, 2015
Excellent Repair Service Jay S. was our service adviser and he took care of everything immediately, no muss, or fuss, no waiting, no wondering, no need to call him. Could not Jay S. was our service adviser and he took care of everything immediately, no muss, or fuss, no waiting, no wondering, no need to call him. Could not be more satisfied with our service. We live a good distance from the service/dealership but without question will return again and again. Frank the mechanic has worked on our vehicles for years before transferring to this dealership, now we have a great service rep. as well. Thanks to all of you!!! More
by judyw988
Employees Worked With
Jay S.: Service Advisor & Frank: Mechanic
August 17, 2015
Service reception was prompt and efficient. Taylor wrote me up and answered my questions relative to a recall on my ATS. Work was completed on time and my c reception was prompt and efficient. Taylor wrote me up and answered my questions relative to a recall on my ATS. Work was completed on time and my car was washed and ready for me when promised. More
by Jules
Employees Worked With
Taylor Bradley
August 16, 2015
A service visit for maintenance on my 2013 Cadillac I would recommend this dealership because I have always had an excellent experience any time that I have taken my vehicle in for service. Even if the I would recommend this dealership because I have always had an excellent experience any time that I have taken my vehicle in for service. Even if there is an unexpected delay, they assistance service manager always makes sure that I am taken care of and completely satisfied. I could use a dealership that is much closer to my home, but I will continue to use Lafontaine because of their excellent service both in new car sales and service visits. More
by pbishop
Employees Worked With
Henri Kenneweg, Richard Langmaid
August 15, 2015
Car maintenance and purchase of new car Took car in for oil change. They did a good job and in a short period of time. Talked to my sales rep Kelli and ended up buying a new car. She again Took car in for oil change. They did a good job and in a short period of time. Talked to my sales rep Kelli and ended up buying a new car. She again went above and beyond helping me. She has the interest in her customer. Highly satisfied. More
by Jo
Employees Worked With
Kelli Morland, Kevin Bright
August 15, 2015
Good Service. Had previously scheduled appointment for service. Received a very cordial welcome from service rep. Was given a time frame to expect completion and w Had previously scheduled appointment for service. Received a very cordial welcome from service rep. Was given a time frame to expect completion and was very accurate in this promise. Will return for further service. More
by kermit1935
Employees Worked With
Taylor Bradley
