LaFontaine Cadillac Buick GMC

superior Walt went above and beyond to help me get into the card of choice. I would highly recommend him to close friends and family. He was kind and he knew w Walt went above and beyond to help me get into the card of choice. I would highly recommend him to close friends and family. He was kind and he knew what he was doing. He drove out to Dexter in very bad weather to bring me my car. More

Great Experience Great experience. I am a Ford guy and planned on getting a new F150 but wanted to check out the GMC first. I stopped by huge LaFontaine in Hartland an Great experience. I am a Ford guy and planned on getting a new F150 but wanted to check out the GMC first. I stopped by huge LaFontaine in Hartland and being a former car salesman I was just waiting for all the pressure and game playing. However, it wasn't like that at all. I told them what I was looking for in a truck along with price and they pointed one that was great. I liked the truck but I probably would have continued on to Ford just to compare if it wasn't for how I was treated. They got me a truck with more options than I was expecting with a lower payment. It was quick and easy I didn't get pressure from the sales manager Jim Rice and the salesman Dave Schlum showed me everything and didn't push me. Same thing when I went to the finance office, they showed options and were clear on price but left the decision up to me. Again, great experience all around. More

Jared Pfeiffer = Excellent Jared Pfeiffer went above and beyond to make this by far the best purchase experience I've ever had. If you're shopping for a vehicle be sure to ask Jared Pfeiffer went above and beyond to make this by far the best purchase experience I've ever had. If you're shopping for a vehicle be sure to ask for Jared. He took care of all the details big and small so I didn't have to and found the exact vehicle I was looking for. Easy and very pleasant transaction. From here on out I'll only buy from Jared and make sure my friends/family do too. More

Excellent Experience I have to say that buying my new Cadillac ATS from Lafontaine was the best car buying experience that I have ever had and I have purchased many cars o I have to say that buying my new Cadillac ATS from Lafontaine was the best car buying experience that I have ever had and I have purchased many cars over the last 25 years. Brian Kenyak was especially helpful in navigating the entire process and even had my ATS delivered from Highland, MI to my home in Ohio! I'd definitely recommend Lafontaine to anyone looking for a new vehicle. More

Deceived by finance department Purchased a gm certified vehicle drove it home to find leaking transmission fluid all over my driveway crawled underneath to discover has been leaking Purchased a gm certified vehicle drove it home to find leaking transmission fluid all over my driveway crawled underneath to discover has been leaking for a long time from the transfer case bottom of vehicle covered with transmission fluid called my salesman told him I was going on a trip out if state he said the dealership is closed but I should be fine to drive it in this condition . With the possibility of damage this would cause to my $30,000 investment I checked the fluid level to find only 2 ounces of transmission fluid left in the transfer case holy s... Thank goodness I have an automotive background and was able to refill the transfer case before driving again or this could have resulted in a disaster for me and my family. Still unsure of what internal damage was caused driving around with only 2 ounces of fluid . The dealership fixed the leak but never looked into the transfer case to see what damage was caused due to inadequate fluid level. I guess that's my future problem now. I am very upset about this situation and this gives " gm certified" a bad reputation of buying with confidence this "certified" vehicle should have never left the lot in this condition. Also I was deceived by the finance department into purchasing a extended warranty that would cover me an additional 2 years after the manufacture warranty expired to later discover after reading my paperwork that on the application for extended warranty the" in service vehicle date" was falsified to show me being covered for these extra 2 years but can later be contested by the warranty provider should a future problem arise. I have since made 4 phone calls to this dealership to cancel this bogus warranty and nobody will call me back my next step is to call the warranty company and let them know what's going on More

New car Lease For anyone in need of a new car La Fontaine is the place to go to get the most positive experience. From the time of my inquiry about incentives, thru For anyone in need of a new car La Fontaine is the place to go to get the most positive experience. From the time of my inquiry about incentives, thru conversations about vehicle availability, delivery timing and finally the concierge service dropping the car off at my front door, the car buying experience completely exceeded my expectations. The sales person, the finance manager and the delivery manager were an absolute delight - the entire car buying process was explained with great detail and all of my questions were answered. The delivery manager made sure the vehicle settings were adjusted to what I am used to and all new features explained with no questions remaining. The overall service the dealership provided was excellent. The way I feel about the entire experience—Completely Satisfied. More

Making it right and beyond We recently purchased a pre owned vehicle from Eric Swiden and it would be an understatement to say that Eric went above and beyond to make sure that We recently purchased a pre owned vehicle from Eric Swiden and it would be an understatement to say that Eric went above and beyond to make sure that all of our questions and any concerns about the vehicle we purchased were answered and resolved. It ended up being a two week process from initial visit to delivery and Eric managed the entire process of making sure the vehicle was in excellent shape to meet our needs and communicated literally daily until we purchased the vehicle. We even ended up with a few complementary delicious carmel frappuccino's during out stay. Eric was quick to response and proactive in his updates. No pressure, just friendly service was exhibited throughout all facets of the buying experience by Eric, the sales manager, the financing guy, the barista, and their service shop. They all stood by the word and each time you think their might be a wrinkle in the process, based on past buying experiences, they stood up to the word and delivered. Normally, I am a repeat buyer of 2-3 year old pre owned cars and will go to anyone that has the right vehicle at the right price. I'll certainly be returning back to this dealer to find my next pre owned car. More

Personalized Professional Service I decided to try LaFontaine after reading the reviews from other customers. When I went to their website to look at their inventory and pricing, I wa I decided to try LaFontaine after reading the reviews from other customers. When I went to their website to look at their inventory and pricing, I was surprised that I was offered an immediate opportunity to chat with a representative. When I arrived for my appointment I was greeted warmly by several representatives. The salesperson I was there to meet -- Tonia Kelley -- was servicing another customer, but took the time to find me in the waiting area and introduce herself. She made arrangements for me to take a test drive while she completed another appointment. When I met with Ms. Kelley she understood what I was looking for and the price range. She was friendly, courteous and completely responsive to my needs. There was no hassle and no pressure. The staff assigned to the finance end of the deal were equally as courteous and respectful. I will definitely recommend LaFontaine to everyone. More

Working with Bob Anderson was easy and enjoyable. First of all, the moment we entered the dealership we were greeted by several people.... We had an appointment with another salesperson but Bob Anders First of all, the moment we entered the dealership we were greeted by several people.... We had an appointment with another salesperson but Bob Anderson, with whom we leased our Cadillac recognized us and the person we had the appointment with was happy to let him help us again. We leased a Buick Lacrosse! Bob was very helpful in getting me (us) exactly what we wanted. He was thorough in his presentation of the car and showed us how everything works. We were offered beverages and felt very much at home. We thank Bob Anderson for his help and his patience with a picky woman!!! Thanks again Bob! Sincerely, Carol Arend More

Excellent Purchasing Experience We were referred to Harvey Hortick by one of his long-time customers and a friend of ours. He promised us a simple, honest, and hassle-free vehicle p We were referred to Harvey Hortick by one of his long-time customers and a friend of ours. He promised us a simple, honest, and hassle-free vehicle purchasing experience, which materialized in our purchase of a new 2016 Escalade Platinum model. First, he examined our old Escalade and gave us a trade-in value which beat the competition. He then researched the database for future deliveries of cars that matched our needs. After some consultation with his manager, he offered us a competitive price for the vehicle we selected. Upon receiving the new vehicle, he spent a lengthy period of time walking us through the numerous new features. The following day, Jonathan Tournaud met with us at our home to program the Universal Remote System and went over many of the technical aspects related to using the electronic components of the vehicle. With Harvey and Jonathan’s explanations, we were able to operate our new vehicle with minimum difficulty. Based on the pleasant purchasing experience of our new Escalade, we highly recommend Harvey Hortick to future Cadillac customers. More