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LaFontaine Cadillac Buick GMC
Highland, MI
932 Reviews
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March 21, 2016
Disorganized with bad information from the start I found a truck through GMC's website, verified the pricing on LaFontaines website, then contacted the dealer. I heard back from a concierge, Eric Szy I found a truck through GMC's website, verified the pricing on LaFontaines website, then contacted the dealer. I heard back from a concierge, Eric Szymczak, with a quote showing pricing that was almost $4,000 higher. Once I emailed back their own link and he checked with his manager, he was able to confirm the lower price. After a few more emails I scheduled a visit. I was told I would be meeting with the sales manager Joe Hill and the truck would be ready for me to look at. The day of my visit I arrived early and told the receptionist I had an appointment with Joe. She brought back one of the salesmen, Barry Mitch, who would be helping me instead. Barry had my file, but was unsure of the specific vehicle I was interested in. After I pulled up their stock number on my phone, Barry found the truck in the computer and I asked to take a test drive. I was left to wait since the truck had to be found on the lot and cleared of the snow from earlier that week. Once we got out for a test drive, we discussed pricing. My main uncertainty was what price I would be charged sales tax on since the advertised price was about $9,000 less than the msrp and secondly what the other fees would be. Barry assured me I would only pay tax on the final price. The next oddity was when the dealership called wondering why I was late for my appointment while we were driving, a oversight in the system I was told. Once we got back and reviewed the numbers on paper, I realized that tax was charged on an intermediate (supplier) price which added to the total figure. Then, although I previously explained I wasn't trading in a vehicle, I was given a total price which didn't include plates (another $300+). I explained the total price was higher than I was looking for so Barry, after checking with his manager, was able to knock $300 off. I asked to take the truck overnight to show my wife and was on my way after some paperwork. I was headed back Friday when Barry called and suggested I keep the truck another night because I was still uncertain. He explained he would come in Saturday, just for me, and we decided to meet at 10 when they opened. The next day I arrived to find Barry with another customer. Thankfully LaFontaine does have a nice kids area since I had my wife and young son along. After some time, we finally sat down and I explained that the price was still a little high. Barry had to check with his manager again and said we could split the difference. Unfortunately I realized that they were splitting the difference from their original figure instead of what we last discussed. They could not come down any further, so we shook hands and I left. While I realize it was a small difference in the end, the whole experience was anything but "the family deal" LaFontaine's famous for. Hopefully I can find a similar truck at a dealer who is truly interested in my business without the games. More
by P Hargrove
Employees Worked With
Barry Mitch, Joe Hill
March 14, 2016
Hands Down, Best Experience!!! Our Experience, This past week at Lafontaine was a Pleasure. Our Salesman Dave Gough was the best! From start to finish. They didn't have the exact ca Our Experience, This past week at Lafontaine was a Pleasure. Our Salesman Dave Gough was the best! From start to finish. They didn't have the exact car I wanted, but the next day, Dave Gough got it! From turning my old car in, to getting my new one, was a 1 day turn around, all paper singed, sealed and new car delivered! I'm a very happy more then satisfied customer. Thank you, Dave Gough, And Lafontaine! More
by Sherri4904
Employees Worked With
Dave Gough
March 14, 2016
New Car purchase / Lease The professional service that I received from Barry Mitch was outstanding. I never felt pressured and he was extremely knowledgeable. Took the time to The professional service that I received from Barry Mitch was outstanding. I never felt pressured and he was extremely knowledgeable. Took the time to explain everything in detail and set up all of our on star and Sirius radio as well as explain everything in detail. I would highly recommend Lafontaine as well as Barry to everyone who is in the need of a new car purchase or lease. More
by kchuck60
Employees Worked With
Barry Mitch
March 13, 2016
Exceptional! Garnell Woolridge is like no other dealership sales representative I have ever met. It does not matter what type vehicle you are looking for or how m Garnell Woolridge is like no other dealership sales representative I have ever met. It does not matter what type vehicle you are looking for or how much allowance you need for your trade in or what financial targets you need to meet, Garnell will work overtime to meet all of your needs. Garnell is not a high pressure sales guy. He actually works for you and delivers beyond your expectations. I will send everyone I know, who wants to buy a new vehicle, to Garnell. The LaFontaine family is very lucky to have such an exceptional, knowledgeable and sincerely caring person on their staff. I wouldn't buy from anyone else and if you are reading this review, you shouldn't either. More
by Stan P.
Employees Worked With
Garnell Woolridge III
March 11, 2016
Exceptional!!! Wow! What a pleasure it was to deal with Scott. Hixson! He is an exceptional person to work with and made sure I didn't leave unless I was comple Wow! What a pleasure it was to deal with Scott. Hixson! He is an exceptional person to work with and made sure I didn't leave unless I was completely satisfied with the car and service that I received. I would definitely recommend them to others. More
by Sylvia
Employees Worked With
Scott Hixson
March 11, 2016
BEST CAR PURCHASE EXPERIENCE EVER!!! My sales associate was Klint and he was awesome!! Klint made it very easy for me to make a decision and was very patient and understanding. This deal My sales associate was Klint and he was awesome!! Klint made it very easy for me to make a decision and was very patient and understanding. This dealer truly has the best customer service and I would highly recommend you go there! More
by naynay1
Employees Worked With
Klint Anderle
March 09, 2016
new car One of the best dealerships I have dealt with in years, very well taken care,very polite and made sure we were happy.Tony Grimaldi made sure we knew e One of the best dealerships I have dealt with in years, very well taken care,very polite and made sure we were happy.Tony Grimaldi made sure we knew everything about the car before we left including showing us how to set up the smart phone to car, etc.Very happy . More
by vinnie
Employees Worked With
Anthony Grimaldi
March 04, 2016
Best Service Ever! LaFontaine has me as a customer for life. Defintely look for Beau and Barb when you shop for your next car, I'm a pretty shy person, but they made m LaFontaine has me as a customer for life. Defintely look for Beau and Barb when you shop for your next car, I'm a pretty shy person, but they made me feel comfortable with my buying decision. They were patient, and very kind to my mother and I. They also remembered everything about me from the last time I came in 3 years ago. Definitely a customer experience worth talking about to my friends and family, and I will continue to get my cars from this dealership in highland, I wouldn't dream of going anywhere else!!! More
by techomie
Employees Worked With
Beau Glossinger, Barb Vansteenkiste
March 04, 2016
superior Walt went above and beyond to help me get into the card of choice. I would highly recommend him to close friends and family. He was kind and he knew w Walt went above and beyond to help me get into the card of choice. I would highly recommend him to close friends and family. He was kind and he knew what he was doing. He drove out to Dexter in very bad weather to bring me my car. More
by kecdcc2
Employees Worked With
Walt s.
March 03, 2016
Great Experience Great experience. I am a Ford guy and planned on getting a new F150 but wanted to check out the GMC first. I stopped by huge LaFontaine in Hartland an Great experience. I am a Ford guy and planned on getting a new F150 but wanted to check out the GMC first. I stopped by huge LaFontaine in Hartland and being a former car salesman I was just waiting for all the pressure and game playing. However, it wasn't like that at all. I told them what I was looking for in a truck along with price and they pointed one that was great. I liked the truck but I probably would have continued on to Ford just to compare if it wasn't for how I was treated. They got me a truck with more options than I was expecting with a lower payment. It was quick and easy I didn't get pressure from the sales manager Jim Rice and the salesman Dave Schlum showed me everything and didn't push me. Same thing when I went to the finance office, they showed options and were clear on price but left the decision up to me. Again, great experience all around. More
by JoshBaker
Employees Worked With
jim rice, Kirk Shubert, David Schlum, Jim Rice
