LaFontaine Cadillac Buick GMC

Tied to buy one of two trucks they had - reached initially with chat and then heard from Nancy Ragatz. I offered to buy with or without a trade. She said they were very interested in my trade and as initially with chat and then heard from Nancy Ragatz. I offered to buy with or without a trade. She said they were very interested in my trade and ask me to send photos. I sent the photos and she promised a sales partner would reach out. I never heard from them and my follow up texts and emails went unanswered. I even reached out to the internet sales manager Jeff asking help and still no response. I know it’s a sellers market but the courtesy of a quick response was warranted. I finally gave up and found another super responsive dealer who had the same specification truck and bought it today. More

Thoroughly disappointed with LaFontaine and the salesman Mike Blair. Sold us a Lemon. They cleared the engine code right before we test drove it. Once you clear the code it comes back on in about 10 to 15 m Mike Blair. Sold us a Lemon. They cleared the engine code right before we test drove it. Once you clear the code it comes back on in about 10 to 15 minutes. So driving it home, the engine light came on. Fiance called Mike, he was suppose to set up something for us and never did. So we took it to a foreign car repair shop. 5 Grand! Needs a new engine. We go in with a 5 to 6 grand Budget and now this car is costing over 13 grand!. Shop someplace else Cochran was not out salesman but Mike Blair is not on the list. I have to choose or it won't post. More

My young, hard working daughter purchased a used vehicle from LaFontaine in Highland. Within 2 weeks of driving it, she noticed something wasn’t right. When she took it in for service, the diagnostic reve from LaFontaine in Highland. Within 2 weeks of driving it, she noticed something wasn’t right. When she took it in for service, the diagnostic revealed that it was the transmission. She purchased a warranty, but they will do nothing for this transmission work. Just a warning to potential customers, they sell used cars in need of major mechanical repairs $$$! If you’re in the market to purchase a reliable used car, you will be better off going to an upstanding dealership that sells truly certified pre owned vehicles that will not cost $4,400+ to repair within 2 weeks of ownership. More

Worst place to deal with trying to get a vehicle. Service dept bad. Three days to get truck. Had to come back in to pay more on the paperwork they screwed up dept bad. Three days to get truck. Had to come back in to pay more on the paperwork they screwed up More

I had a 6:00 pm appointment with Ms. T. Kelly. Upon my arrival 3 different salesman approached me to make sure I was being helped. That was very considered of them. Finally, a different salesperson inf arrival 3 different salesman approached me to make sure I was being helped. That was very considered of them. Finally, a different salesperson informs me that Ms. Kelly is gone for the day. So, Ms. Tasha I believe is her name, please excuse me if I'm incorrect. But, I'm very certain the young lady name does starts with a T and she works in the used cars finance department asks a gentleman to bring up the vehicle. To my surprise the vehicle was EXTREMELY nasty and had a very foul smell. When I brought it to Ms. T attention she was very condensing and just shook her head at me as if I was the one who brought her the vehicle to look at. Also, she had the nerve to say I just wanted you to see the leg room and let your son sit to test the leg room out. Personally I would not have allowed an wild animal to sit in that aweful vehicle. I have attached a video of how this vehicle was presented to me. THE VEHICLE REEKED OF URINE AND FECES!!! More