LaFontaine Cadillac Buick GMC

Sales service I want to thank Mike Kessler for his outstanding sales service. This is the second time I have purchased a vehicle from him. He makes the experience I want to thank Mike Kessler for his outstanding sales service. This is the second time I have purchased a vehicle from him. He makes the experience quick and easy. He has a good knowledge of the inventory and always provides me with what I am looking for. I would recommend Mike to all my friends and family member. More

Outstanding Sales Experience Dave Gough did a great job of handling all our needs, answering any questions we had and making the process run smoothly and efficiently. This was an Dave Gough did a great job of handling all our needs, answering any questions we had and making the process run smoothly and efficiently. This was an enormous convenience with our busy schedule! Many thanks to Dave, Kirk and their team! More

Best Customer Service, Exemplary Staff - Complete Package! The staff at LaFontaine Buick GMC Cadillac made me feel comfortable from the moment I stepped in the door! I missed my appointment due to traffic and The staff at LaFontaine Buick GMC Cadillac made me feel comfortable from the moment I stepped in the door! I missed my appointment due to traffic and got there when it was set to close. The offered me to take home whatever car I was thinking of purchasing, which of course I took advantage of. I came back the next day, deciding the Yukon Denali was just a little big - I then got to try the Denali Terrain for the rest of the weekend! Going back after that they let me know about some great deals on the Cadillac XT5 which I test drove and LOVED!!! I never felt like I was in a sale situation at all, they made me feel comfortable and gave me the time I needed to chose what was best for me. As you know it can take a little bit of time to get everything in order - The staff there made sure I was taken care of completely as the paperwork process started, I was there for 3 hours but actually had a great time chatting with the sales team there and it felt like no time!! Before I left they made sure that I knew how to use EVERY feature on my car - I haven't had a new car in 10 years and the XT5 was fully loaded, so there was a lot to go over. They got me set up with everything!! I live 45 minutes away from this dealership but went here on a recommendation from a friend - SO happy I did!! You can tell this is a family company and they care about their customers and their team is happy! You should definitely consider leasing or buying your next vehicle from the best!! More

Never experienced worst service Absolutely the most disorganized and there is no customer service. Took my vehicle in and after waiting all day I had to call them to find out they c Absolutely the most disorganized and there is no customer service. Took my vehicle in and after waiting all day I had to call them to find out they couldn't repair it. No reason given and no follow up. Disappointed , especially as a jeep employee and looking for a newer vehicle I wouldn't let them change my oil. More

Better than the dentist!!! I told my Sales Rep. in a phone conversation that I would rather go to the dentist than to visit and deal with an auto dealership. I can no longer say I told my Sales Rep. in a phone conversation that I would rather go to the dentist than to visit and deal with an auto dealership. I can no longer say this. Jaron Denton make my new leasing experience totally pain free. He ask me what I was looking for ,how much I wanted to spend and within a few minutes he had what I was asking for and even exceeded my expectations. His proposal was less than my previous dealership by several dollars and I received a better vehicle than the other dealership was offering for more money. I handled the entire transaction by phone and Jaron even delivered the car to my home. I am already planning on getting my wife's next car from La Fontaine.Thanks for everything! More

Vehicle leasing made easy! I wanted to share that how easy it was to go through the process of leasing my Buick Encore from the LaFontaine Buick GMC Cadillac dealership in I wanted to share that how easy it was to go through the process of leasing my Buick Encore from the LaFontaine Buick GMC Cadillac dealership in Highland Township. The entire experience from the minute I walked into the dealership until the day I drove away with my new vehicle was extremely efficient and hassle-free. Shopping around for a big ticket item such as a car is time consuming, which I had been dreading. However, the procedures that this dealership has in place along with how the staff made the process go smoothly contributed to a very pleasant shopping experience for me. I have noticed that I have been greeted promptly every time I entered the showroom by a showroom staff member. In my opinion, this is an important detail to letting a customer know that their business is valued. More importantly, I felt very fortunate that Rob Blonde helped me locate the vehicle I wanted, arranged for the test drive, reviewed the features of the car with me and provided me with the leasing information that allowed me to make my decision after one hour! I appreciated his friendliness, professionalism and knowledge that helped me make this decision. Afterwards, Rob took it from there, by following up with me to return to the dealership to complete the necessary paperwork prior to picking up the Encore. Picking up the Encore went very smooth. I valued the informative and helpful meetings with the Kirk Shubert and Shannone Bondie to review last minute financing matters and connect with the service department. From beginning to end, my car leasing experience at LaFontaine Buick GMC Cadillac was very positive and convenient. Thank you, Rob Blonde for making this all happen! More

Excellent! My sales experience started on-line via the Cadillac.com site where I found my dream car. I was then directed to the LaFontaine dealership in Highland My sales experience started on-line via the Cadillac.com site where I found my dream car. I was then directed to the LaFontaine dealership in Highland, Mi where my car was. The sales associate Viktor V. that I was connected with doing a superior and outstanding job to make my Cadillac buying experience the best car experience I've had thus far. He made my business feel welcomed, appreciated, and sincere. Not to mention, he help to expedite the speed of my sign and drive by handling most of the paperwork via texts/emails. I would rate Viktor and this dealership as A+! More