LaFontaine Cadillac Buick GMC
Highland, MI
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new car lease and service This 2018 Cadillac ATS luxury is my personal 3rd lease with Lafontaine Cadillac Buick Gmc and I think the 10th ,if not more, of family and friend ref This 2018 Cadillac ATS luxury is my personal 3rd lease with Lafontaine Cadillac Buick Gmc and I think the 10th ,if not more, of family and friend referrals to the Lafontaine group! I have never had better customer service in all the years I've been buying and leasing cars, EVER!! Mike Walls , Henri Kennewig and the entire team go way above and beyond to make each and every experience the best each time! I wouldn't even consider stepping into another dealership! thank u all for making all my experiences with Lafontaine amazing!! More
Efficient and Knowledgeable De’Anna Bloom is a very knowledgeable sales lady. She knew what I needed and wanted a found my car quickly and efficiently. Everyone who helped me at De’Anna Bloom is a very knowledgeable sales lady. She knew what I needed and wanted a found my car quickly and efficiently. Everyone who helped me at LaFontaine was very polite. More
Amazing outcome I early one morning left a request on a online as you would use to inquire as of a dealership inventory. We specifically were interested in a Ford M I early one morning left a request on a online as you would use to inquire as of a dealership inventory. We specifically were interested in a Ford Mustang, and all as we can say is that within a 24 hour period a response came from Tim Shipp, from LaTaine motors,and notn48 hrs later we were driving home in our 2014 Ford Mustang!!!! We are so happy and satisfied from beginning to the receiving our car. Tim Shipp, and Tasha Chapman, are two of the most helpful and professional folks and have the never quit until they get your needs and vehicle and financial agreement that's right for your budget. Thank you and we recommend anyone to go see Tim Shipp at LaTaine motors!!! More
Used Car Customer Service Tasha (finance), Tim Shipp (sales) very professional, knowledgeable,thorough,friendly, and had a clear understanding of our needs/wants and met them. Tasha (finance), Tim Shipp (sales) very professional, knowledgeable,thorough,friendly, and had a clear understanding of our needs/wants and met them. Will recommend out. More
VIP Treatment Kelli Morland has helped me with my last two vehicles and I have not been happier. She always gets me the best deal on whatever I am leasing and she Kelli Morland has helped me with my last two vehicles and I have not been happier. She always gets me the best deal on whatever I am leasing and she is very helpful in getting me started in my new vehicle. I recommend her to all of my friends and family. More
Horrible, inept, salesperson Dave, would not listen. Bad salesperson, just a good price on lease. Everything else went way wrong when car delivered. No second set of keys for 3 weeks. No perm license pla Bad salesperson, just a good price on lease. Everything else went way wrong when car delivered. No second set of keys for 3 weeks. No perm license plate for 5 weeks. After the weather warmed, the caddy, had a foul odor like sewer gas. I was told by the General Manager to drive it back to dealership (no plate at this time) I chose a flatbed to haul it. Dealership had it for a month and didn't remove the smell, while I had to make the lease payment. I called Cadillac headquarters, They said basically "live with it" we will not cancel the lease. This was my second Cadillac and my last. More
Awesome Deal, Wonderful Experience I worked with Steve Beach on getting a (new to me) used car. He went above and beyond to find a nice car with low miles. He looked up the car facts wi I worked with Steve Beach on getting a (new to me) used car. He went above and beyond to find a nice car with low miles. He looked up the car facts without being asked. And he was extremely patient with me. The entire staff involved were curtious and professional. Love my Buick Lacerne!!! Thanks Steve Beach for everything!!! More
Great experience from start to finish We were looking for a new car and heard great things about LaFontaine. We worked with Klint and he made sure we got just what we were looking for. O We were looking for a new car and heard great things about LaFontaine. We worked with Klint and he made sure we got just what we were looking for. Overall a great experience and will definitely recommend them to family and friends. Thanks, Klint! More
Very good experience Courteous and friendly. Gregg Tomlinson and the whole staff was a pleasure to deal with. I would definitely buy another vehicle from them. We enjoyed Courteous and friendly. Gregg Tomlinson and the whole staff was a pleasure to deal with. I would definitely buy another vehicle from them. We enjoyed our experience and love our new truck. More
Leasing Experience We were referred to Lafontaine Buick and GMC Cadillac by Kenny Walters the owner of a car repair shop that we have been using for over 14 years. We we We were referred to Lafontaine Buick and GMC Cadillac by Kenny Walters the owner of a car repair shop that we have been using for over 14 years. We were also given John Edwards name by Kenny. Kenny has always treated our family fairly so we followed his recommendation and were pleasantly surprised. John Edwards was helpful and understanding in regards to finances and what would best fit the families needs. Mr. Edwards was also helpful in getting us as much for our trade in as possible and also getting the highest benefits we were eligible for. He was professional and helpful. We went in to the dealership on March 20th 2018 and we returned March 21st to pick up the new Encore 2018 that we are leasing. During our wait Mr. Edwards was considerate and brought us water and then purchased us our Lunch at the Bistro at the dealership. Katie in financing was excellent in explaining all the documents and in taking time if there were any questions to address. Overall the experience was a pleasant one. More