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LaFontaine Cadillac Buick GMC

Highland, MI

3.5
934 Reviews

4000 W. Highland Rd.

Highland, MI

48357

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Showing 934 reviews

April 04, 2025

Found a potential F-150 online, was of course contacted by their auto reply, but was immediately connected with a live person. Ok, not bad so far. John was his name. I told him which vehicle, and asked if More

by RoosFarms1
Recommend Dealer
No
Employees Worked With
Jonathan Tournaud
Apr 07, 2025 -

LaFontaine Cadillac Buick GMC responded

Hello, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact our General Manager, Andrew Ruck, aruck@lafontaine.com so we can understand your situation better in order to try and turn your experience around. Thank you, LaFontaine Buick GMC Highland

February 05, 2025

Not a trustworthy dealership. I would not recommend to anyone. They car me a car and told me at pick up that there was only one key. That does not seen like a big deal but it is More

by 248spartan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Can’t remember their names.
Feb 07, 2025 -

LaFontaine Cadillac Buick GMC responded

We apologize for the inconvenience, please reach out to Steve Smith, he is one of our Pre-Owned Sales Managers. He will be happy to assist you. You can reach him at 855-460-2527. Thank you!

Feb 10, 2025 -

LaFontaine Cadillac Buick GMC responded

Hi, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. We'd like the opportunity to turn your experience around. Please reach out to our General Manager, Andrew Ruck, at aruck@lafontaine.com at your earliest convenience to discuss how we can turn this experience into a positive one.

November 01, 2024

I had a disappointing experience with this dealership and want to share my frustration to help other buyers. I was looking for a specific vehicle – an XL Yukon – and trusted the sales representative to be ho More

by Jessika111190
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Grace Perez
Nov 04, 2024 -

LaFontaine Cadillac Buick GMC responded

Hello, we're disappointed to hear of the negative experience you had at our location. Please reach out to our General Manager, Andrew Ruck, at aruck@lafontaine.com when you can so we can address this situation directly. Thank you and have a great day.

July 17, 2024

I purchased my CERTIFIED used vehicle 2 years ago (July 1, 2022) from Lafontaine while it was still under warranty. 4 months after I purchased it my AC went out. I took it to Lafontaine Dearborn. They clai More

by ebonynowens
Recommend Dealer
No
Employees Worked With
Thomas Altheide
June 11, 2024

Went Lafontaine Highland yesterday to pick up my new truck and they had prepped the wrong truck despite me providing them with the Vin # and stock # and description. Wasn't even the same trim level. The More

by disappointed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
HEIDI DOSH, Bob Anderson
Jun 13, 2024 -

LaFontaine Cadillac Buick GMC responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to General Manager, Paul Jordan, pjordan@lafontaine.com or 248-639-7274 to speak to our manager directly.

November 14, 2023

I inquired online about a truck they "had on site" Spoke with salesman a few times about coming out there to check it out. Once I arrived, truck had a recall and could not even look at the vehicle. No More

by DK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
N/A
Nov 15, 2023 -

LaFontaine Cadillac Buick GMC responded

Hi DK, My name is Steve Smith, I am a Pre-Owned Manager at LaFontaine Buick GMC Highland. Please reach out to me at (248) 714-1685. I want to look into this truck for you and see what we can do to help you with finding the right vehicle for your needs. Thank you, Steve Smith

Nov 16, 2023 -

LaFontaine Cadillac Buick GMC responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to our General Manager, Paul Jordan, at pjordan@lafontaine.com or (248) 714-0155. We look forward to hearing from you.

September 01, 2023

Kelli Morland is a true professional! She went above and beyond to put us in a new Buick! She was patient and concise and explained the entire process, Thank You to Viktor, KC, Matt and t More

by Ralph
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Entire staff who helped!, Kelli Morland
Sep 12, 2023 -

LaFontaine Cadillac Buick GMC responded

Hi Ralph, we're happy you found our staff to be so supportive during your experience here at LaFontaine Buick GMC Highland. Please let us know if there is anything else we can do for you; we are more than happy to help!

Sep 12, 2023 -

LaFontaine Cadillac Buick GMC responded

Hi Ralph, we're happy you found our staff to be so supportive during your experience here at LaFontaine Cadillac. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 29, 2023

Excellent service from John Edwards. We were well informed throughout the whole process. The xt6 was just what we wanted!! More

by mattgarner43
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Edwards
Sep 11, 2023 -

LaFontaine Cadillac Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

Sep 12, 2023 -

LaFontaine Cadillac Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 28, 2023

LaFontaine Cadillac is everything you want in a dealership… quick, efficient and friendly service. The dealership is very impressive. More

by Kgarner2008
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Edwards
Sep 12, 2023 -

LaFontaine Cadillac Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 12, 2023 -

LaFontaine Cadillac Buick GMC responded

Hi, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 28, 2023

John went above and beyond Great Job awesome dealership! !! Also outstanding Service Department and Cafe. More

by Ed Pobur
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Edwards, Viktor Vulaj
Sep 12, 2023 -

LaFontaine Cadillac Buick GMC responded

Hi Ed, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 12, 2023 -

LaFontaine Cadillac Buick GMC responded

Hi Ed, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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