LaFontaine Cadillac Buick GMC

Not a trustworthy dealership. I would not recommend to anyone. They car me a car and told me at pick up that there was only one key. That does not seen like a big deal but it is I would not recommend to anyone. They car me a car and told me at pick up that there was only one key. That does not seen like a big deal but it is a few $100 drop to get a spare. BUT they sold me a package to be able to get a spare. When trying to order a spare key, they could not have been less helpful! No one was helpful. They are skilled at giving you the run around and covering for each other. They are excellent at no communication and excel at dragging an issue out so long that you give up. I would try another dealership unless you enjoy the anguish of dealing with someone who does not care. More

I had a disappointing experience with this dealership and want to share my frustration to help other buyers. I was looking for a specific vehicle – an XL Yukon – and trusted the sales representative to be ho want to share my frustration to help other buyers. I was looking for a specific vehicle – an XL Yukon – and trusted the sales representative to be honest. However, the salesperson misrepresented the car, sending strategically chosen photos to hide the fact that the vehicle was not the XL model I wanted. I bought the car on good faith, sight unseen, and only realized the mistake once it arrived. Adding to the frustration, the dealership delayed the car’s shipping, further complicating the purchase process. When I contacted them about the mistake, they politely dismissed my concerns, saying it would be a ‘paperwork nightmare’ to swap out the vehicle. Rather than taking accountability, they chose to walk away from the issue, leaving me stuck with a car I didn’t want. Beware of purchasing from this dealership, especially if you’re buying sight unseen. It seems their sales team is more focused on closing deals than on transparent, honest communication with buyers. I would not recommend this dealer to anyone, particularly those making a long-distance purchase. More

Went Lafontaine Highland yesterday to pick up my new truck and they had prepped the wrong truck despite me providing them with the Vin # and stock # and description. Wasn't even the same trim level. The truck and they had prepped the wrong truck despite me providing them with the Vin # and stock # and description. Wasn't even the same trim level. Then they realized they couldn't get the correct truck ready so they gave me a car to drive home after being there for 2.5 hours. The car didn't have enough fuel to get me home. At no point during this did anyone other than the confused saleswoman approach me. The sales manager only called me after I cancelled my truck purchase. Now they have my authorization number attached to the wrong truck. XM and Onstar assigned to me also with a truck I never wanted. More

I inquired online about a truck they "had on site" Spoke with salesman a few times about coming out there to check it out. Once I arrived, truck had a recall and could not even look at the vehicle. No Spoke with salesman a few times about coming out there to check it out. Once I arrived, truck had a recall and could not even look at the vehicle. No eta for fixing. Then tried to show me other options much higher. Don't fall for the tricks. More

Kelli Morland is a true professional! She went above and beyond to put us in a new Buick! She was patient and concise and explained the entire process, Thank You to Viktor, KC, Matt and t She went above and beyond to put us in a new Buick! She was patient and concise and explained the entire process, Thank You to Viktor, KC, Matt and the staff for your help. More

Excellent service from John Edwards. We were well informed throughout the whole process. The xt6 was just what we wanted!! We were well informed throughout the whole process. The xt6 was just what we wanted!! More

LaFontaine Cadillac is everything you want in a dealership… quick, efficient and friendly service. The dealership is very impressive. dealership… quick, efficient and friendly service. The dealership is very impressive. More

John went above and beyond Great Job awesome dealership! !! Also outstanding Service Department and Cafe. !! Also outstanding Service Department and Cafe. More

I don't normally write reviews but felt necessary following what was the BEST automotive leasing experience I have ever had. From my first outreach regarding a vehicle I saw on their website, to sche following what was the BEST automotive leasing experience I have ever had. From my first outreach regarding a vehicle I saw on their website, to scheduling a test drive ... which I should mention was delivered to my house, to finalizing paperwork, every step of the way exceeded my expectations. I will make sure to let all of my friends and family know about my awesome experience with LaFontaine. More