LaFontaine Buick GMC of Dearborn - Service Center

Good Morning ☀️ Ben the Service Man was very Honest and Professional we need more people like him. Thank you for the Good Customer Service Ben! Professional we need more people like him. Thank you for the Good Customer Service Ben! More

Took them 3 days to call me and tell me what's wrong. I took my 2011 GMC 2011 Avalanche to be checked on Wednesday and took them until Friday 3 days to call me and tell me what's wrong with the truck. I I took my 2011 GMC 2011 Avalanche to be checked on Wednesday and took them until Friday 3 days to call me and tell me what's wrong with the truck. I spent over $200.00 for a rental car. This gentleman called Michael called me told me that the repair will cost me $1600.00 and said "come and pick it up and think about the repair", I told him go ahead and do the repair, but when I went to pick up the truck the invoice was couple hundred dollars less than what he said on the phone. More

Seized engine due to oil change error I picked up my new vehicle from its first oil change and the engine seized on the way home. Several phone calls were made with few call backs. I had t I picked up my new vehicle from its first oil change and the engine seized on the way home. Several phone calls were made with few call backs. I had to fight with the dealership for over 3 weeks! They finally agreed into putting a new engine in after they tried tricking me into a used engine that was involved in a car accident and had over 3,000 more miles than mine! Mind you this was a new vehicle with 4,000 miles. They are nothing but con artists! Superior Buick knows nothing about customer service and they don't give a xxxx about their customers! Please beware of this dealership. More