LaFontaine Buick GMC of Ann Arbor - Service Center

Not Helpful I went to the dealer for a scheduled oil change, upon dropping off my car I explained to the men about an odor I was experiencing that was coming from I went to the dealer for a scheduled oil change, upon dropping off my car I explained to the men about an odor I was experiencing that was coming from the window cracks when rolled down. First, they looked at me as if I was from Mars then inspected it and told me "yep, I smell it". Then, I was told they probably wouldn't have enough time to do anything since I was just scheduled for an oil change (I told them of the problem when I scheduled the oil change and that I would like someone to look at it). I said do what you can. After the oil change, I was told the Maintenance Manager was gone for the day and that they would talk to him in the morning and give me a call. I told them I would be contacting GM cause I have found forums regarding this issue online and I also wanted to see what they had to say. Three days later someone from the dealer calls to do a follow up and ask me hoe my visit went. I told her about not receiving a call from the Maintenance Manager yet. She stated that was unacceptable and that she would have someone call me as soon as possible. Three more days later GM contacts me regarding my inquiry. I told them the whole story and they didn't seem happy. They told me that they wanted to have me take my car in to have it fixed and that they would contact the dealer having them set me up with an appt. A week later GM calls me and asks how my car is doing. I told them the same and that the dealer hasn't called me yet. They stated they were going to immediately call the dealer and that the dealer was instructed to get me in, provide me a loaner, and fix the problem last week. Two days later the dealer called and told me they wanted to get me in but couldn't until next week. I said fine that will have to work. So I am scheduled for Monday to get this problem solved, hopefully. I have a 2013 Terrain with barely 30,000 miles on it. I have, for the past two summers, noticed a mildew smell emitting out of the cracks in the door when the windows are rolled down. The smell is very strong and annoying. I just want it fixed and to know that there isn't rot inside my doors. My car windows have never been down during a storm. Then smell just happened. More

Always wonderful and pleasant! Sevice employees are always so curteous and helpful. Always quality service. Clean, comfortable waiting area. Always recommend this dealership. Tha Sevice employees are always so curteous and helpful. Always quality service. Clean, comfortable waiting area. Always recommend this dealership. Thank you La Fontaine Buick GMC of Ann Arbor! More

Exceptional Care Any car dealership can offer an oil change, tire rotation or inspection. However, it is exceptional customer service that makes you return to LaFontai Any car dealership can offer an oil change, tire rotation or inspection. However, it is exceptional customer service that makes you return to LaFontaine Buick GMC of Ann Arbor. When you walk in the door and they know your name, ask how you are doing, offer coffee and/or water, provide helpful tips for enhancing your vehicle performance and give recommendations for future purchases that show a level of care that makes you not want to go anywhere else! Good customer service comes with a smile. Exceptional customer service involves caring for your client. Proud LaFontaine of Ann Arbor family member, Michael Johnson. More

Very Good Service Fixed the problem in less time than what was quoted. The service department was very helpful and made sure that the customer was satisfied before leav Fixed the problem in less time than what was quoted. The service department was very helpful and made sure that the customer was satisfied before leaving the dealership More

Excellent Always excellent friendly service. Everyone goes the extra mile. I would recommend this dealership for services and good price quotes. Craig Rumbe Always excellent friendly service. Everyone goes the extra mile. I would recommend this dealership for services and good price quotes. Craig Rumberger in my visit this time was exceptional! More

My Great Experience As can be gassed from the title, my experience a few days ago was indeed great! The treatment was courteous and professional, and very helpful, since, As can be gassed from the title, my experience a few days ago was indeed great! The treatment was courteous and professional, and very helpful, since, in addition to the regular service, I needed help with a possible extended warranty, I was directed to the right person who gave me the exact information I needed. All in all, VERY satisfied. More

I was helped with every issue I had! I was very pleased as to how I was serviced. The service was taken care of and explained very well. Jennifer was going to do whatever she could to m I was very pleased as to how I was serviced. The service was taken care of and explained very well. Jennifer was going to do whatever she could to make me happy with the work. More