LaFontaine Buick GMC of Ann Arbor - Service Center

GMC Sierra service I have been coming to Lafontaine of Ann Arbor since they have opened a little over 2 years ago. each visit is met with a very customer service focuse I have been coming to Lafontaine of Ann Arbor since they have opened a little over 2 years ago. each visit is met with a very customer service focused team, ensuring your vehicle is serviced in a timely manner and all work is thoroughly explained. While not pleasant to have to drop $$$ on any work, it is eased knowing that the work is done right the first time. More

Earlier this year around march 2012 the engine light came on in my 2008 buick enclave so I took my auto to at that time Mack buick, they told me the car needed 3 new timing chains. The car was still under wa on in my 2008 buick enclave so I took my auto to at that time Mack buick, they told me the car needed 3 new timing chains. The car was still under warranty so I consentented for them to do the work after I received the car back I noticed a unfamiliar winning noise when in low accelaration around 2000 RPM so I assumed some new parts needed to be broken in,but after a number of weeks the sound was still there I thought to take the car back in. after checking it I was told they could not reproduce the problem. Taking the car back the problem was still there. I noticed the problem appeared when the engine was warm.So latter I took the car back in. At this time the dealer had changed to LaFontain. So I went on a test ride with the service personell and was able to point out the noise with their acknowledgment. So I left the car with them, It was kept A good solid month. finally I was called to pick the car up with no real promise that the problem was solved. After picking the car up and taking I-94 east to Ypsilanti before I got to state st. the noise to my disappointment was still there. I called the next day to let them know, speaking to Derek Schema. He acknoledged they were doing all they could do, even bringing in a engineer from GM. Yet the annoying noise was not solved. Some time later my engine light came on agian so I took it to the dealer again,the light problem was solved I was told that they thought they could solve the noise problem. So I left the car to be fixed,the car was again kept a good solid month. I received the car early november 2012 the next day I drove the car to ST.Louis MO.to A church convention,the car did wel but after I arrived their I noticed the noise 3 or 4 times. I would say the car is 85 percent fixed to this day. 12/10/2012 I was charged $297.56 for 1 replacement headlamp bulb,part only.Latter I took the bad bulb to a auto parts store, and was told they had the same part for $99.99. I fill had. More