LUV Kia of Jamestown

Traveled an hour for a reason. Good service for the initial sale with no “bs”. Also dan and jarrod have been stellar for the services on my vehicle wich this far have all been fr Good service for the initial sale with no “bs”. Also dan and jarrod have been stellar for the services on my vehicle wich this far have all been free thanks to the certified used vehicular policy. More

THEY PRETEND TO CARE BUT THEY DON'T Every time I go in there, they are unable to help me. The first time, my sunroof wouldn't close. They looked at it after I paid my $50 diagnostic fee, Every time I go in there, they are unable to help me. The first time, my sunroof wouldn't close. They looked at it after I paid my $50 diagnostic fee, and they claimed that it just needed to be lubricated. They charged me $90 to get it lubricated, and it still doesn't work. Next, my engine blew up after an oil change. I found out about a recall on the engines 2 years later after spending $4000 to get a new engine put in. They claim my engine isn't one of the ones affected, even though I have been neurotic about maintenance, and the new oil didn't even cycle through the engine because the garage that put the new engine in said it was thick. Now, I have glue coming out of the passenger side seat belt harness. It is clearly a manufacturing defect as there is nothing I could do to to cause this, and the glue inside might possibly be affecting the passenger side airbag. They said that KIA will not cover the cost of the repairs. If I were a dealership, I would have at least waived the $50 diagnostic fee if they truly cared about their customers. This defect could be FATAL if the passenger airbag doesn't deploy in an accident. I asked, "So you guys sold me a defective car, and now I have to pay for it?" He said YES. So they are admitting that Kia vehicles are BAD CARS. I used to love my car, I paid a lot of money for it, and I was a believer in KIA and swore I would always buy one. Now, I can't wait until I can get rid of my KIA and get something else. I will NEVER buy a KIA ever again, and will make sure that everyone I know will not buy one, either. I work for a home builder, so I am going to make sure I tell all of my clients about all of the manufacturing defects in my Sportage, and we build for a countless amount of people in a 100+mile radius. Do NOT buy a KIA, and especially DO NOT buy from Kia of Jamestown. They don't care about their customer's safety. More

Enjoyed working with Victorian Doucette IV I highly recommend working with Victorian, followed through with what was promised. The process was smooth. As a salesperson myself I felt Victorian w I highly recommend working with Victorian, followed through with what was promised. The process was smooth. As a salesperson myself I felt Victorian was honest and did not come off as the stereotypical used car salesman. I greatly appreciate that. More

Unhappy customer I cannot recommend this dealer until they can answer your concern about the lease agreement. There are sections I do not understand and they won't ex I cannot recommend this dealer until they can answer your concern about the lease agreement. There are sections I do not understand and they won't explain it to me. If this is not taken care of I will have to resort to other means. I am not a satisfied customer. More

Very knowledgeable and efficient Very pleasant and helpful people,service on my old vehicle was also very pleasant. My salesmen Was Victorian doucette who absolutely was an asset in Very pleasant and helpful people,service on my old vehicle was also very pleasant. My salesmen Was Victorian doucette who absolutely was an asset in the car lease . More

Wonderful and amazing Victorian and Meme from the finance and Ron were all great! Made my experience so much easier coming from overseas...they are super friendly and so kn Victorian and Meme from the finance and Ron were all great! Made my experience so much easier coming from overseas...they are super friendly and so knowledgeable. Wouldn't have made it without them and their expertise and patience. I am so so greatful for all their help! God bless them for helping me choose the right car and making the transition from Europe to USA so much easier! We love you guys! More

They exceeded my expetations I want to thank Dan and the staff at Kia Jamestown for their professionalism. The check engine light came on in my 2009 Kia. The Dealership's in Eri I want to thank Dan and the staff at Kia Jamestown for their professionalism. The check engine light came on in my 2009 Kia. The Dealership's in Erie and Mentor were of no help. I spoke with Dan and explained the problem and true to his word they pin pointed the problem and fixed it, thankfully it fell under my warranty. Not only was my Kia fixed but hey washed it, vacuumed it and scrubbed a coffee stain off the back seat....this was above and beyond and as a result they have earned a life time customer. Well worth the drive from Erie. Chris A. More

Very friendly and helpful Love my car from Kia of Jamestown!!! The staff was so wonderful helping me find the car I wanted in my budget. Other dealers in the area do not compar Love my car from Kia of Jamestown!!! The staff was so wonderful helping me find the car I wanted in my budget. Other dealers in the area do not compare to the excellence Kia provides to their customers! I will go back to kia time and time again when looking for future vehicles. I wish I could give more than 5 stars!!! More

Perfect They helped me get into a brand new car in my budget and with the needs I had. Very friendly and caring, didn't force me into anything. They helped me get into a brand new car in my budget and with the needs I had. Very friendly and caring, didn't force me into anything. More

Great Experience Great car shopping experience with knowledgeable and helpful staff. Would recommend this dealership to anyone looking to purchase a new vehicle. Extre Great car shopping experience with knowledgeable and helpful staff. Would recommend this dealership to anyone looking to purchase a new vehicle. Extremely satisfied with my new Sportage and will be back in 3 years to renew a lease for another great car. More