LPK Chrysler Dodge Jeep RAM of Defiance - Service Center

My service was easy to book with fast and freindly service and no hassles will definitely be back. service and no hassles will definitely be back. More

Very disappointed…something has definitely changed here. Was asked during a routine oil change if I would permit a 2 hr diagnostic for a tick. Was NOT informed that meant I would not receive my vehicle back Was asked during a routine oil change if I would permit a 2 hr diagnostic for a tick. Was NOT informed that meant I would not receive my vehicle back (day before Christmas eve) if I did this due to the fact they would be tearing engine components apart & did not have a replacement gasket! I agreed to the work & then was told parts would not be in until next business day. Was told I could have a rental FOR $60 A day! When next business day came, was informed parts would not be in now until 8 days later!! Was informed that since I was not informed about not being able to take my vehicle that I could have a rental for $30 a day. Asked to just put the vehicle back together & was told they were unsure if the gaskets were in. Looks like I basically paid for the most expensive oil change in my life since nothing is fixed & I’m sure I will be charged for the labor that they stressed was 4 hours to tear apart & 4 to put back together. I used to receive texts & emails updating along the way. This time only phone calls but not enough info given. The girl calling was super polite & sounded newish. NEVER again. After buying 3 Jeeps here (2 brand new), I doubt I will ever trust them again! If they took my vehicle for 2 weeks without informing me upfront, at the very least I could have been given a loaner & I maybe would not have been quite as livid! Edit 1/6/2025 On Thursday of last week I took a trip to Valley Chrysler in Bryan, OH. They were able to get my Jeep in the following day (already had ALL the parts needed in stock & verified that LPK never contacted them to ask for parts). My vehicle was fixed & ready to go by end of day, including the blown fuse I had asked to be checked and was told by LPK it was fine!! I was also given a loaner free of charge- no questions asked!! Valley will for sure be getting my business from now on. More

They went out of their way explaining and showing me what I thought was wrong. Staff was very helpful I thought was wrong. Staff was very helpful More

High cost for oil change and tire rotation. I appreciated the inspection but I’ve never paid over $90 for an oil change. I appreciated the inspection but I’ve never paid over $90 for an oil change. More

Parts and Service department was courteous, quick and easy to speak with. Alex did a great job at not talking down to me and was honest. easy to speak with. Alex did a great job at not talking down to me and was honest. More

Service was quick and good, price was very reasonable, will use them again if needed will use them again if needed More

As I said in my text, the staff at LPK was very friendly. I met at least eight of your staff and not a bad one in the bunch. I will recommend your facility and I'll certainly will return. I met at least eight of your staff and not a bad one in the bunch. I will recommend your facility and I'll certainly will return. More

Great service, great people. They took my vehicle in early and had it done before I even took a stroll around the lot. Car sales manager was a bit rude but the service department They took my vehicle in early and had it done before I even took a stroll around the lot. Car sales manager was a bit rude but the service department was great! This will be my go to Dealer for my Vehicle services from now on. More

Andy is Absolutely Amazing! Treated my Wife and I like Family! Would Definitely Buy from here Again! Jordan and Kari, are Absolutely Amazing as well! Top Notch Service E Treated my Wife and I like Family! Would Definitely Buy from here Again! Jordan and Kari, are Absolutely Amazing as well! Top Notch Service Every time! I Love the Atmosphere they provide to their customers! No complaints, just praise!!! AAAAAAAAA+++++++++ V/R, Brian Reeder More

Appointment at 3pm out before 345pm mechanic that checked my concerns was met! I know I am in great hands with LPK, plus parts guy Alex did get me some touch up paint for me and no one in the area plus Toled my concerns was met! I know I am in great hands with LPK, plus parts guy Alex did get me some touch up paint for me and no one in the area plus Toledo didn’t have any available and Alex got me a tube of touch up paint More