LPK Chrysler Dodge Jeep RAM of Defiance

My service was easy to book with fast and freindly service and no hassles will definitely be back. service and no hassles will definitely be back. More

They were great. From the time I walked in they were very courteous and friendly. They worked with me until I got a vehicle and payment I was happy with. From the time I walked in they were very courteous and friendly. They worked with me until I got a vehicle and payment I was happy with. More

They were prompt to answer inquires and were accurate and truthful. Rob made every effort make the deal that I needed.I would highly recommend them and truthful. Rob made every effort make the deal that I needed.I would highly recommend them More

Friendly associates, great management, very helpful. This dealership really went the extra mile to take care of us. This dealership really went the extra mile to take care of us. More

Unprofessional sales staff that are self focused and not customer focused. Typical dealership tactics, misleading and not trustworthy. customer focused. Typical dealership tactics, misleading and not trustworthy. More

Very good experience, I came in from out of state to get a vehicle. EJ and Lupe were very Helpful and polite got me right in and out , fast Service. Very grateful a vehicle. EJ and Lupe were very Helpful and polite got me right in and out , fast Service. Very grateful More

Great experience all around! Rob and Lupe were great to work with and they don't mess around or try to haggle with ya. Their price is fair from the get go and they will work to m Rob and Lupe were great to work with and they don't mess around or try to haggle with ya. Their price is fair from the get go and they will work to make your trade in work as well! Kierstyn in finance was amazing as well! More

Amazing sales, I dread shopping for a vehicle because of all the pushy sales people in the business. But LPK is not like that. They are helpful, and quick to get the paper work done when you decided to bu all the pushy sales people in the business. But LPK is not like that. They are helpful, and quick to get the paper work done when you decided to buy one but they are not pushy. I highly recommend checking this place out, I wish I would have done so sooner. More

Lupe Cantù was amazing to deal with. It was a fast and seamless process. I will never purchase another vehicle anywhere else for the rest of my days unless Lupe Cantu transfers to anot It was a fast and seamless process. I will never purchase another vehicle anywhere else for the rest of my days unless Lupe Cantu transfers to another dealership he will always have my business. More

Very disappointed…something has definitely changed here. Was asked during a routine oil change if I would permit a 2 hr diagnostic for a tick. Was NOT informed that meant I would not receive my vehicle back Was asked during a routine oil change if I would permit a 2 hr diagnostic for a tick. Was NOT informed that meant I would not receive my vehicle back (day before Christmas eve) if I did this due to the fact they would be tearing engine components apart & did not have a replacement gasket! I agreed to the work & then was told parts would not be in until next business day. Was told I could have a rental FOR $60 A day! When next business day came, was informed parts would not be in now until 8 days later!! Was informed that since I was not informed about not being able to take my vehicle that I could have a rental for $30 a day. Asked to just put the vehicle back together & was told they were unsure if the gaskets were in. Looks like I basically paid for the most expensive oil change in my life since nothing is fixed & I’m sure I will be charged for the labor that they stressed was 4 hours to tear apart & 4 to put back together. I used to receive texts & emails updating along the way. This time only phone calls but not enough info given. The girl calling was super polite & sounded newish. NEVER again. After buying 3 Jeeps here (2 brand new), I doubt I will ever trust them again! If they took my vehicle for 2 weeks without informing me upfront, at the very least I could have been given a loaner & I maybe would not have been quite as livid! Edit 1/6/2025 On Thursday of last week I took a trip to Valley Chrysler in Bryan, OH. They were able to get my Jeep in the following day (already had ALL the parts needed in stock & verified that LPK never contacted them to ask for parts). My vehicle was fixed & ready to go by end of day, including the blown fuse I had asked to be checked and was told by LPK it was fine!! I was also given a loaner free of charge- no questions asked!! Valley will for sure be getting my business from now on. More