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LOU BACHRODT CHEVROLET BUICK GMC - Service Center
Rockford, IL
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109 Reviews of LOU BACHRODT CHEVROLET BUICK GMC - Service Center
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April 23, 2025
I called to see what the cost of a oil change on my C8 corvette would be. I was told $90 + tax so I made an appointment for 2:30. Well, when I got there they did not have the oil and had to order it. Ov corvette would be. I was told $90 + tax so I made an appointment for 2:30. Well, when I got there they did not have the oil and had to order it. Over 2 1/2 hours later the oil change was done. I was only wanting an oil change. The bill was over $180 dollars. I told them that was NOT the price i was told. They said they would talk to the service manager seeing I was initially told it would cost $90 + taxes. The manager did not care I was initially quoted $90 + tax for the oil change, and stated I will have to pay the $180. Customers beware! They have nice people working there at face value, but at the end of day I definitely feel ripped off by them. Im 82 years old and was not prepared for this cost. More
by Johnkautza
Employees Worked With
Courtney Karau
February 04, 2025
This dealer will not deliver on any promises they make. The service department runs like a failed business despite the large amount of brand new cars that swarm into the service department everyday, all d The service department runs like a failed business despite the large amount of brand new cars that swarm into the service department everyday, all day. Before buying a new Chevy just sit in the waiting room for 1 hour and you will see all models of their cars all stay constantly broken. When you have an issue with their service department and ask for a manager- they will not page one for you. More
by Ballerman89
Employees Worked With
Service rep.
December 13, 2024
Needed help with my license plate cover. Mr. Krieger was extremely helpful and fast with service. Would definitely recommend. Also, every time I come to the dealership, I'm always greeted an Mr. Krieger was extremely helpful and fast with service. Would definitely recommend. Also, every time I come to the dealership, I'm always greeted and get help answering any questions I have. More
by Ariel Davis
Employees Worked With
Bill Rusch, Sam Ferrille, Fil Sotomayor, Brian Krieger, Service Consultant
February 14, 2024
Awful! ! Dishonest and Inept service! Unneeded replacements, Vehicle returned with dysfunctional liftgate. Even charged a fee to pay with Visa. Worst BMW s ! Dishonest and Inept service! Unneeded replacements, Vehicle returned with dysfunctional liftgate. Even charged a fee to pay with Visa. Worst BMW service experience ever. More
by P J Backus
Employees Worked With
None of the above
October 25, 2023
I pulled in with my service engine light on my 2 yr old vehicle still under warranty. Asked them to scan the code to make sure the car was safe to drive until I could make an appt to deal with issue. They vehicle still under warranty. Asked them to scan the code to make sure the car was safe to drive until I could make an appt to deal with issue. They refused, saying I need to make an appt just to scan it! I repeated that I just need to know if it's ok to drive until I can get the car in good any issue. They refused to even do that. I called Finley in Beloit (20 min) way. They said it is not flashing, drive it up there and they would scan it right away. They did. I don't go back to Bachrodt even for an oil change or anything else. More
by MY
Employees Worked With
Didn't write his name down.
May 27, 2023
I came to get an oil change on my Sarurday off they had me sitting there for 2 hours. Then I had to go and the guy how much longer he said we are short staffed and they forgot about your car your car is in me sitting there for 2 hours. Then I had to go and the guy how much longer he said we are short staffed and they forgot about your car your car is in the shop now and it took every bit of 10 mins they called me and my car was done. I talked to supervisor Jim to which he apologized and asked what can he do to keep me coming back for service for my car. I told him that I was just reporting what happened. He offered me. Free detail but I’ve left 3 or 4 messages he won’t return my call or honor what he promised. More
by jgriffin367
Employees Worked With
Jim
March 27, 2023
Great deals and the staff is very patient and understanding, will definitely recommend this place for you to buy your dream car!! Shout out to Kyle Condon for helping me out. understanding, will definitely recommend this place for you to buy your dream car!! Shout out to Kyle Condon for helping me out. More
by Kaylingalvan88
Employees Worked With
Brian Timm, Kyle Condon, Shain Bono
February 28, 2023
I had my car fixed in their service department they text me an amount in which I would need to pay I agreed they fixed my car the power went out when I picked my car up so I was told to pay the amount I agr me an amount in which I would need to pay I agreed they fixed my car the power went out when I picked my car up so I was told to pay the amount I agreed to pay but because of the outage it could be a difference I’m thinking a small tax amount they called me and told me it was a $400 difference but they would take $245 and even though I felt that’s wasnt right being the honest person I am I just went ahead and paid it I was told they would send me an invoice of what I paid for never received it I feel they got over on me and I will never do business with this company again . More
by Thall54
Employees Worked With
Courtney Karau
February 20, 2023
Here I go again ,I have totally lost trust in Lou Bachrodt auto mall , Jan 13, I spend 933 dollar back again Fed 17 ,same problem however they say different problem, 3,351.50 this is outrageous, I'm Bachrodt auto mall , Jan 13, I spend 933 dollar back again Fed 17 ,same problem however they say different problem, 3,351.50 this is outrageous, I'm very upset !!! More
by Mcdowelllinda94
Employees Worked With
Courtney Karau
January 12, 2023
I was extremely disappointed in lou bachrodt car services had they kept me updated about keeping my car I would have rented a car. My grandson is in the hospital. And it wasn't until after 5pm that I was i had they kept me updated about keeping my car I would have rented a car. My grandson is in the hospital. And it wasn't until after 5pm that I was informed.That they would have to keep my car another day. I am a faithful customer, I brought my car them. I will be considering my taking my business elsewhere. More
by Mcdowelllinda94
Employees Worked With
Courtney Karau
