LEV KIA of Framingham - Service Center

They can sell but service not so much I bought a 2010 kia Koup from lev kia and it was great. Then an intermittent horn issue, then an ac clutch bearing. I found warren to be contemptible. I bought a 2010 kia Koup from lev kia and it was great. Then an intermittent horn issue, then an ac clutch bearing. I found warren to be contemptible. He is all ego and does not listen to customers. He is unfamiliar with kia vehicles their issues and he really does not seem interested in listening. Yesterday June 23rd 2014, the entire Service department was out and somebody from Wellesley Toyota was taking care of service. Apparently things got so bad there they needed a group overhaul. The group that owns Wellesley Toyota owns this Kia dealership. Wellesley Toyota has a great reputation and has expanded after years of success, perhaps they had seen enough? More

First, let me say that I had no intentions of buying a Kia when I purchased my car in July 2013. I was in the market for a budget-friendly, late-model, low mileage crossover SUV with good handling . Howev Kia when I purchased my car in July 2013. I was in the market for a budget-friendly, late-model, low mileage crossover SUV with good handling . However, when I saw the 2011 Kia Sorento at another dealership, I was hooked. I was (and still am) very happy with my purchase until I realized that the audio port wasn't working properly. Unlike the masses, I don't have an iPod, I have a Zune. When I inserted my 3mm audio jack, the sound was distorted and tinny. The other dealership suggested that my cord was probably shorted and that I should take it to Lev Kia for a replacement. Well, I wasn't sure of the reception I would receive since I bought the car elsewhere, but one of the salesmen (Tony) came out and assisted me. He then suggested that we take it to the Service area and Warren came out. He was equally pleasant and enthusiastic. They troubleshooted and we believed that my cord may have been shorted. I purchased a new cord at Target, but it was the same deal. Then I took it to an auto audio store I'd done business with in the past to get a bonafide cord, but it was the same. When I began to extract the cord, the sound was bangin'! We then realized that it wasn't the cord, but the actual port in the car. I took it to the dealership from which I purchased my car. It is still under warranty, after all. Immediately, they launched into this obnoxious rant about the cable only being for iPods and that I was basically screwed. Slowly, I explained that I tried every option and even took it to Lev Kia. No dice. So I drove back to Lev Kia. I explained my situation and within minutes, they literally had three people looking at it. Eventually, Warren came by. He remembered me from the previous day and started trouble shooting again. He even tested my cord in another car and it worked, which meant that the port in MY car had a short, not the cord. Not only did they fix it, but they notified me of a recall and suggested that we fix everything in one go. And that was before they knew it was still under warranty. I was floored. Here I was thinking that I'd get an attitude or dismissal, but they genuinely cared. The bottom line was I just needed someone to listen and take me seriously. I'll definitely go there again. Next time I buy a car, I'm buying a Kia and I'm buying it from Lev Kia in Framingham, MA. Thank you guys!! More

Called Dealer regarding a recall notice on an Isuzu Rodeo that became an emergency whe bracket broke on vehicle. Brad was more than professional and courteous in explaining how to go about setting up servic that became an emergency whe bracket broke on vehicle. Brad was more than professional and courteous in explaining how to go about setting up service and how to contact Isuzu Motors. the work has not been done yet, it is scheduled for 2/19/2013, but if service/work is as good as Brad's than I can only hope for good things. Side note that this service had been set up with King richards in East Providence, but they informed me on 2/14 that they no longer did recall work, and left me looking for another dealer. More

This is a great dealership to go to and everyone here is always friendly! Tony is a great salesman - I will be buying my next Kia from him for sure!!! always friendly! Tony is a great salesman - I will be buying my next Kia from him for sure!!! More

Today I brought my Jeep in to have someone look at a rear back door which had become warped when I backed out of a garage with the door still open (not a good idea). Dan told me I was lucky that there was n back door which had become warped when I backed out of a garage with the door still open (not a good idea). Dan told me I was lucky that there was no body damage and he thought it could be fixed by "tweaking", and I could wait for someone to look at it. An hour later Dan told me my door was fixed and he also filled my two front tires with air because they were low. When I asked how much it was, he said, "no charge." I was so happy. I have been going to Midway (now Lev Kia) for years, beginning with my first Jeep and have been consistently pleased with the service. I have certainly paid for the good service over the years but this was just the nicest thing any dealer/service dept. has ever done for me. I highly recommend the service dept. here. More

I bought a used Kia Rondo in September. At first I had quite a few issues with the car but the service center finally got everything taken care of. They were very helpful and did everything possible to ma quite a few issues with the car but the service center finally got everything taken care of. They were very helpful and did everything possible to make sure I didn't pay out of pocket for any of the things they did to fix my car. My car is now running great, and looks fantastic. I would highly recommend them! More

recently bought my new optima at lev kia and had a good recently bought my new optima at lev kia and had a good experience but when i had a problem with my new kia i had great experience. Warren explaine recently bought my new optima at lev kia and had a good experience but when i had a problem with my new kia i had great experience. Warren explained the problem and ordered the parts to fix the problem and was extremely helpful and courteous. the car is great. by the way this is my third kia. i owned a sprectra and an optima in prior years. they both were great and hope this new optima will be as well. Where did you find Warren?(don,t let him go) thanks again for the great service herb altsher More

Warren is not only polite but very professional. I have Warren is not only polite but very professional. I have always trusted his level of skill and knowledge when my car is under his care. I have, and Warren is not only polite but very professional. I have always trusted his level of skill and knowledge when my car is under his care. I have, and always will recommend this dealership to many of my colleagues and my customers. Having had negative experiences with other businesses, it is always refreshing to know that you can rely on affordable, professional and friendly service at Lev Kia in Framingham. More

My family has done business with Midway for years and the service department never disappoints. I know that I am going to receive honest and upfront answers when I deal with Dave. I appreciate that there are service department never disappoints. I know that I am going to receive honest and upfront answers when I deal with Dave. I appreciate that there are never any surprises when I come to pick up my Jeep. He always keeps me informed if he finds something other than what we had talked about when I leave my Jeep. More