L B Smith Ford Lincoln - Service Center

Practices set to FAIL I purchased a Lincoln from a dealership outside of the area a little less than a year ago, but decided to visit LB Smith for my service appointments. I purchased a Lincoln from a dealership outside of the area a little less than a year ago, but decided to visit LB Smith for my service appointments. At the time of the purchase, I was still under warranty, and received great service from anyone in the service department that I worked with. I may have had a few complaints (but extremely minor) until my most recent visit on 2/6/2017. When your dealership makes an error, and charges me $0 for "The Works" because it was included in my maintenance package up to 50,000 miles, even though at the time when I was picking my vehicle up I told the cashier that I wasn't expecting a free service appointment, only to have a service advisor call me back on the phone today and ask me if I can pay for it. Let's keep in mind, one the cost of that oil change to the dealership, is pennies on the dollar, and at the time when I left yesterday (even tho I thought it was a mistake), said to my wife, "I will continue to go back to LB Smith for service appointments, because they take care of me". Shortly before writing this review, I received a phone call from the service department, asking me if I could pay for that oil change, because they made an error in the paperwork and I wasn't to receive an oil change as part of the maintenance package because my vehicle had more than 50,000 miles. Now I am not complaining about having to pay for an oil change that I had ALL intentions of paying for prior to my visit, but to have the audacity to call me and ask me to pay for it a day later due to an error on your part is unprofessional, a horrible business practice, and just down right shameful. As of the time of this post, I will NEVER, return to that dealership, even if my vehicle is broke down at the Rite Aid across the street, I will much rather pay for the tow truck to take me to Hershey or any other dealership before I ever give another dime to LB Smith. If I could give this place a ZERO or negative 5 for shady business practices, I most certainly would. This for sure isn't the end of what you will hear from me LB Smith, I will be in later this week when I get around to it to pay for it, but you can be certain that I am going to want to talk to the General Manager or someone that has some weight to pull in the dealership. More

An unexpected deal We are senior citizens and owned two cars and realized our income was going to be lessened in the next year and we were considering going to one car t We are senior citizens and owned two cars and realized our income was going to be lessened in the next year and we were considering going to one car to save money. We took our truck for service, and decided to go to the showroom and take a look. We ended up leaving with a brand new car. We were so pleased with the trade-ins we got and love our new car. Dale G. was so friendly and knowledgeable about the new car. He was a pleasure to work with. More

Definatlely don't use this repairshop if your from out of town. I was in the area helping family move when my mid-rear brake lines blew out on my F150. They charged me $500.00 to fix two brake lines and pre town. I was in the area helping family move when my mid-rear brake lines blew out on my F150. They charged me $500.00 to fix two brake lines and preform the gas tank recall. I had 43.00 in parts and 5 hrs of labor. I have a strong feeling I payed for the labor on the recall job and so did Ford Motor Company. The Service manager never returned any of my calls. This job should have cost $200 on average and that was a quote from two difference mechanics from my home town. More