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L B Smith Ford Lincoln - Service Center

Lemoyne, PA

5.0
54 Reviews

54 Reviews of L B Smith Ford Lincoln - Service Center

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November 19, 2022

The service was easy to schedule, prompt and completed all that we requested. The shuttle service made it very convenient to schedule during my work day without having to sit in a waiting room. More

by aspangler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don McKendrick
Nov 23, 2022 -

L B Smith Ford Lincoln responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jim Galloway, President

October 27, 2022

I've been a customer for 40+ years and I can't imagine going anywhere else to buy or service my car. Denise L More

by luce150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Gibbons
Nov 01, 2022 -

L B Smith Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jim Galloway, President

October 11, 2022

The service department is first quality with good mechanics who are well trained and competent. If a problem is discovered on the automobile, they fix it right the first time. I have been a custome More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Gibbons, Bob Youkers
Oct 14, 2022 -

L B Smith Ford Lincoln responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jim Galloway, President

August 10, 2022

Always excellent timely service at L. B. Smith Ford. I do not take my Mustang or Lincoln anywhere else for service. I particularly like the Ford/Lincoln Pass program. When I need anothe More

by jetaet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Gibbons
Aug 15, 2022 -

L B Smith Ford Lincoln responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jim Galloway, President

June 23, 2022

LB Smith is wonderful. Will never go anywhere else! Everyone there is helpful, kind and always willing to explain and answer any questions. By far, the very best dealership More

by Tina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie, Hunter and Jason, Russ Gibbons, Stu Bingham
Jun 28, 2022 -

L B Smith Ford Lincoln responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jim Galloway, President

March 27, 2022

I wanted the air in the car cleaned-Jim recommended new cabin air filter and ionization. Excellent result and service check-in and out was efficient, professional and friendly. I have recommended them to o More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Galloway
Mar 30, 2022 -

L B Smith Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jim Galloway, President

Mar 30, 2022 -

Barb responded

You are very welcome! I forgot to mention the courtesy car driver who drove me home after I dropped my car off for service. He was excellent, even when I tried to give him directions! Great sense of humor and good conversationalist during the ride. Thanks again for stellar service!

Mar 30, 2022 -

Barb responded

You are very welcome! I forgot to mention the courtesy car driver who drove me home after I dropped my car off for service. He was excellent, even when I tried to give him directions. Great sense of humor and good conversationalist during the ride. Thanks again for stellar service!

February 17, 2022

LB Smith Ford is the best of the best. Customer service exceeds our expectations each and every encounter. They are amazing and they are truly the best dealership in south central PA! K More

by NoahW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donny
Feb 23, 2022 -

L B Smith Ford Lincoln responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jim Galloway, President

December 29, 2021

Quick, easy to schedule my appointment online Friendly Quick, easy to schedule my appointment online Friendly in all departments! Fast service! Accommodating in so many ways!! More

by wendyy720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad, Tom
Jan 04, 2022 -

L B Smith Ford Lincoln responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jim Galloway, President

September 08, 2021

Great place to get your maintenance done. The facility is very clean. The people who work here are fantastic. I will definitely be back. I am very happy. More

by gary633.gf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Gibbons
Sep 13, 2021 -

L B Smith Ford Lincoln responded

Thank you for the feedback! We are happy to hear about your positive experience at LB Smith Ford Lincoln, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jim Galloway, President

July 01, 2021

I liked that the service was completed well, and the documentation is well laid out, but they don't offer loaner cars. The Honda and Toyota dealerships (Bobby Rahal) offer loaner cars and don't rely on More

by KevinMichaelCox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Galloway
Jul 06, 2021 -

L B Smith Ford Lincoln responded

Thank you for the great feedback, Kevin! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jim Galloway, President

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