L B Smith Ford Lincoln

LB Smith Ford - An Exceptional Dealer Once again LB Smith has risen to the top of the pile with regard to a new car purchase. This is our 3rd new car purchase from LB Smith in the last 20 Once again LB Smith has risen to the top of the pile with regard to a new car purchase. This is our 3rd new car purchase from LB Smith in the last 20 months. Would I recommend them? Absolutley... Don't waste your time going elsewhere, start and finsih here. As far as salesmen go, Jim Tomsa is the best... Tell him what you want and what you want to spend and watch how fast it all comes together. Going the extra mile is what makes the dealership one of the best. Brent Corcoran & Brian Noll help complete the purchase and make the appraisal & financing end of things very easy. Overall I give the dealership a 10.0 out of 10.0. You most definetly have a customer for life. We appreciate you going the distance and exceeding our expectations time and time again. More

Purchase of a used Explorer I have been considering trading in my wife's car for 8 months. At the time I had too much inequity and did not want to buy my way out of the vehicle. I have been considering trading in my wife's car for 8 months. At the time I had too much inequity and did not want to buy my way out of the vehicle. I was interested in another SUV so I readily would peruse local dealer lots and ask questions take test drives, in an attempt to find the vehicle that would fit my needs at a price I could afford. I first went to L B Smith Ford in the fall of 2013, that is when I met Bill Yovanovich. He was very kind and answered any questions I had and asked if wanted to drive any vehicles etc.. I would stop back about every 2 months or so; he may not have remembered my first name but he would remember that I was the guy who wanted t upgrade his wife's Acura MDX.This past week I stopped in at lunch time to see what used vehicles were on the lot. They had a 2012 Explorer with low mileage and second row bucket seats that I liked. ..Now the sale process could begin: After my test drive during lunch time I decided to go home and get my wife. We both came back to the dealership unannounced. Bill was in the middle of delivering a vehicle so Bill Luszik accommodated us and he too was extremely pleasant and knowledgeable. After my wife's test drive Bill Yovanovich was free to take over. There was no pressure from anyone in the sales department. They gave me a very fair price for my trade and the price of the Explorer was still less than Kelly Blue Book. We decided to purchase the vehicle but I wanted a tow hitch installed. Bill set up everything he knew I needed the hitch by the weekend and it was already Wednesday. He got it done and made sure I was not without a vehicle in the process. This was not the first vehicle we've purchased ;My wife and I always cringe when the salesman takes us to the F&I guy to do the paperwork, historically these guys are the pushy ones. They paint all the ugly scenarios that can happen to your vehicle and insist on you purchasing their extended service contracts. Well, what a pleasant surprise to do this process with Don Barnes..again no pressure but very informative and extremely pleasant to deal with.. We signed all the papers and left the dealership...On the way home my wife said "did you notice how nice and friendly everyone was?" She was correct the culture in this dealership is like no other. If your considering a car I would ask you to visit several dealerships like I did then go to L B Smith and notice the difference..Great People! More

Worth the trip From my experience, usually when buying a used car from a new car dealer, the service isn't top notch because the dealer doesn't have the manufacturer From my experience, usually when buying a used car from a new car dealer, the service isn't top notch because the dealer doesn't have the manufacturer survey hanging over their head. Not so at LB Smith Ford. I was treated like this was the most important sale that month and the employees I dealt with bent over backwards to accommodate my every need and want. The price was also more than fair, cheaper than anything in the big DC-MD-PA metropolitan areas. I couldn't be happier. This is why when it's time to replace my Ford truck, I'll make the drive from DC to buy from Kent. Trust me, it's worth it. More

Great no pressure dealership and awesome customer service I started doing research about a month ago for a mid-size sedan with sporty styling. After test driving 4 other comparative vehicles at other dealersh I started doing research about a month ago for a mid-size sedan with sporty styling. After test driving 4 other comparative vehicles at other dealerships. I ended up at LB Smith Ford. I was a Ford owner in the past and I was left feeling frustrated and jaded with my previous vehicles. But in all fairness, I wanted to see what Ford had to offer. I must say they've stepped up their game in a big way. I am a fan of no pressure car sales. So when I walked on the lot and was able to move around freely without interruption, it was a breath of fresh air. I had the freedom to browse and when I found the right car for me, I went and found someone to assist me. Right away I felt a laid back, no pressure rapport with Brandon. He answered all my questions about the Fusion and was able to go for a short test drive. I was not able to purchase the same day. However, he was gracious about it and followed up with me later to schedule a time to discuses payment options. The day I was ready to purchase was hassle free with no pressure. They gave me a good deal on my trade-in and had the new Fusion detailed and ready at the showroom door by the time I was finished signing the papers. I am very pleased with my purchase and my customer experience at LB Smith Ford. More

Great job! Fred was great to work with responded to my text and emails asap and went out of his way to provide excellent customer service and to make sure we wer Fred was great to work with responded to my text and emails asap and went out of his way to provide excellent customer service and to make sure we were pleased with out purchase. More

Comments JT was very patient and forthright. Since I was unsure what I really wanted, he is very knowledgeable of his product in helping me understand the feat JT was very patient and forthright. Since I was unsure what I really wanted, he is very knowledgeable of his product in helping me understand the features of each vehicle. He was true to his word in pricing and explain all the ins and out of financing. JT stayed after scheduled work hours to ensure we understood all we wanted about the deal and vehicle. More

Purchase of my 2014 Ford Fusion. It was our first experience with a Ford Dealership and Kent, as our salesman, was extremely helpful, knowledgeable, and friendly.....even willing to g It was our first experience with a Ford Dealership and Kent, as our salesman, was extremely helpful, knowledgeable, and friendly.....even willing to go out of his way to help us. We were extremely satisfied with our whole experience and with Kent as our salesman. Looking forward to other services your dealership can offer us.. Thank you. More

L.B. Smith has to be the best car dealership on the planet Purchasing my vehicle from L.B. Smith was a great experience from start to finish. I purchased what was probably the least expensive vehicle on the lo Purchasing my vehicle from L.B. Smith was a great experience from start to finish. I purchased what was probably the least expensive vehicle on the lot, but I was treated like a top priority. The environment was relaxed and I felt comfortable during the duration of my visit. Plus, they have a top notch service department. I've begun taking my Mazda to L.B. Smith for service, rather than the dealership where i purchased the vehicle. Next time I'm in the market for a vehicle, I will definitely be getting it from L.B. Smith. More

They Bent Over Backwards to Sell Me a Focus The folks at L.B. Smith Ford worked with Ford Finance to get a very good loan for me and gave me a generous amount for my orphan car trade-in. These The folks at L.B. Smith Ford worked with Ford Finance to get a very good loan for me and gave me a generous amount for my orphan car trade-in. These men rock the automotive world! More

Two new Lincolns in a month We had a great time finding our new rides !! Mike let me drive several cars till I found what I wanted - A bright red Lincoln MKz Hybrid ! I love We had a great time finding our new rides !! Mike let me drive several cars till I found what I wanted - A bright red Lincoln MKz Hybrid ! I love the way it looks, the way it rides but most of all the 40 miles to the gallon. My husband was so jealous that he told Mike he needed one too. Mike found him a black MKz Hybrid with all the bells and whisles. Brett handled the trade of both Cadillac. He is very professional and we received fabulous trade-in value for our cars. Bob B had the tough job - all that paperwork! He mades the signing procees smooth and painless. Give LB Smith a try. They do a GREAT job !!! :) More