L.A. Honda World - Service Center

Great customer service from advisor Nicole! I've been to the service center here at Honda World Downey several times. i always get any service advisor that is available. & this last time I got N I've been to the service center here at Honda World Downey several times. i always get any service advisor that is available. & this last time I got Nicole as an advisor, I had always seen her there but never actually got her as an advisor to help me out with my vehicle & Omg! I fell in love with this girls customer service. She made it all easy for me and worked hard to get trough my extended warranty something an advisor before did not want to help with she also made sure my car was out quick and ready to go.. I can not thank her enough for all her help. I hope you guys get more advisors just as great as her! I will definitely be scheduling my appointments with her from now on. Thank you Nicole!! :) More

Thank you Raul Cota from Honda World Downey Was my first time buying a new car, Raul gave me a great deal and did above and beyond to make everything happen with professionalism Was my first time buying a new car, Raul gave me a great deal and did above and beyond to make everything happen with professionalism More

Service I just took my car there and I’m very Unsatisfied with the job they did it’s over price and they lie to you About how much your going to pay! They te I just took my car there and I’m very Unsatisfied with the job they did it’s over price and they lie to you About how much your going to pay! They tell you one price and after it’s all done they wanna give you another one. And for the job they did I can’t see no difference it feel the same and I’m not planning on going back ever and I’m telling all my family and friends that go here not to go ever again!! More

Service to replace a headlight Let me start by stating that I would not recommend this service center to anyone. The only reason I came to this place was because of location, but i Let me start by stating that I would not recommend this service center to anyone. The only reason I came to this place was because of location, but i guess that is not all you need to think about. i left my car on a friday morning and no change was done because they could not get the parts. i left the car on a wednesday (making sure because the service manager told me that on tuesday they will have the part/ i confirm on monday and he changes his words and tells me to come wednesday) but i receive a phone call from service saying that the headlight was scratched and they did not replace it. come again on saturday. i dont know about the service managers, but i care about my time. i had to wake up an extra hour earlier to drop the car and get to work on time. (not to mention that on friday when i asked for a shuttle the service manager told me that it left / the car was parked right outside) wake up people. look at your reviews. there are plenty of places you can go. More

reliable service I always deal with adviser Guillermo for last 12 years. he makes me feel comfortable and done service on time. wish Honda has more special deals lik I always deal with adviser Guillermo for last 12 years. he makes me feel comfortable and done service on time. wish Honda has more special deals like Toyota dose. More

Unacceptable service Went in for a oil change I was told by Joseph Vargas that I would get a complimentary car wash. I get home and I notice dust wipes on my car. They did Went in for a oil change I was told by Joseph Vargas that I would get a complimentary car wash. I get home and I notice dust wipes on my car. They did not wash my car they just wiped it down. That is absolutely unacceptable. I had Kia before Honda and not even Kia does that. Kia always washed my car for free. Didn't expect something like that from Honda because I thought Honda was better than Kia. But Honda especially at Honda world is very unprofessional. I will not get service there again nor will I recommend it. My next car will probably be a beamer. You get what you pay for I guess. More

Service I would like to give no star with this dealer. Horrible customer service, hard to reach my service adviser, no follow up.... I felt that I was a most I would like to give no star with this dealer. Horrible customer service, hard to reach my service adviser, no follow up.... I felt that I was a most unwelcome guest....Also, I was trying to reach their service manager to assist my situation, but I have had no chance to speak with him/her. Their receptionist did not want to transfer my call. More

Technicians are incompetent I purchased a 2016 Honda accord sport in May 2016 in that having a rattling noise in my door to the car and seven times was told over and over that I purchased a 2016 Honda accord sport in May 2016 in that having a rattling noise in my door to the car and seven times was told over and over that they can duplicate the problem got the issue on video explains his sales manager I wanted a new car was didn't hold I couldn't get into another car I was gonna have to deal with what I had then posted reviews on yelp and Facebook got a call within 20 minutes to come down and pick out a 2017 Honda accord now I'm having issues with my 2017 accord and the same thing was told to me the three times I said my heart is that really that they can duplicate the problems but then I got down there to pick up my car and duplicate the problem for them within 30 seconds that was only one of the two issues on the car Was placed in a loaner vehicle I informed him I wasn't comfortable driving the car ended up backing up into a Paul was then treated like a criminal at the service department was never told that I was going to be having to pay the deductible right then and there car was held hostage they would not give me my car back until I made payment after is horrible at returning phone calls and the other service manager Is not customer friendly More

Liars!!!!! This place is horrible never ever purchase a car at this place .Bought a car in Oct by Jan my car had been serviced 4 times for the same reason they p This place is horrible never ever purchase a car at this place .Bought a car in Oct by Jan my car had been serviced 4 times for the same reason they promise to solve problem but then again here I am Again bringing my car for service I will definitely get attorney PLEASE BE CAUTIOUS WHEN BUYING A CAR FROM THIS PLACE. More