NeSmith Chevrolet Buick GMC - Service Center

This is a complaint and a commentary. I am deeply disappointed and saddened by the incident I am about to relate. This needs to be brought to the attention of the owner, Kyle Durrence, an I am deeply disappointed and saddened by the incident I am about to relate. This needs to be brought to the attention of the owner, Kyle Durrence, and I want him, personally, to know how hurtful the loss of a dream can be. Since this dealership was owned by Martin NeSmith, my wife and I have purchased numerous brand new vehicles and one used one in 2022. At one time we even purchased (2) new vehicles on the same day! We've spent well over $300,000 in purchases and countless thousands in service as we have used no other mechanics for any of our multiple vehicles in the last 10 years. Our loyalty to NeSmith and then Kyle Durrence has been sound and we have extended our satisfaction by referring numerous friends to this dealership for new vehicles. We are avid Chevrolet, GMC and Cadillac owners. Service after the sales is huge with me. That used vehicle was a 2020 GMC Sierra in perfect condition. Blood red, lift kit, over-sized mud grips, off road package, cloth interior, etc, etc. When I say I have worked all my life in anticipation of one day owning a much sought after GMC truck I mean 50 years of wage earning and credit building to get to this point. And this vehicle was my dream car. I babied this ride dutifully. Proud? xxxx, yes. Regular service, excellent service, from only one source - Kyle Durrence Chevrolet. Several weeks ago I brought that truck in for its 50,000 miles engine service and requested they look at the possibility of it needing the fuel injectors cleaned as I had noticed a fine skip, occasionally, at highway speed. Nothing else. This is a relatively new service team as we haven't seen any of our old service writers for months. I had an appointment, the vehicle sat in the service yard for 36 hours before this usual 2 hour service was even started. I left a message inquiring about the delay with no response, then called to tell them I would pick it up if they couldn't get to it. Late that afternoon I arrived to pick it up and the service writer, a woman, told me she had just moved it into the service and it would be ready within an hour. This was around 4:30 that afternoon. We were told to come back before 6:00. I came back, picked it up, and we left. Everything seemed fine until I stopped at the sign in Belleville. When I accelerated the truck spit and sputtered, a huge cloud of thick white smoke blew out the exhaust causing my wife to have to wait until the smoke cleared the intersection. It happened again every time the vehicle accelerated with cruise, every time I stopped and accelerated again in Collins, at my turn off, and at my home. I called that service writer back. She was unapologetic, seemed unconcerned, advised me to just continue driving, and conveyed assurance that perhaps the tech had put an additive in for the injectors that we just needed to let burn out. I was advised to run it for a 24-hour cycle at highway speeds. Checking the service record there was not additive indicated (or) fuel injector service noted. With a "excellent" 40-point service report in my hand, and recently serviced, my paid-off, title-free 2020 GMC Sierra 1500, candy apple red, in mint condition sitting in my driveway, engine tapping like a 6-cylinder with no oil and blowing thick white smoke out of the tailpipe I was pissed and sick to my stomach. I drove that truck to work the next day, same effects, and decided we could not go into retirement with a new, paid truck and a damaged engine. This was NOT oil burning. The smoke was snow white and smelled strongly of hot wires or burning metal. And the engine was running rough and noisey. I was convinced that something had been put in either the gas tank or the crankcase other than an additive or oil, The very next day I decided to make this Durrence' problem. Without telling my salesman, Rick Hall, the true issue I traded my prized possession for a 2023 Dodge Challenger in an excellent deal negotiated by my wife. WE brought that truck i More

NeSmith Chevrolet has a fantastic Service Department! I brought my car in late one Sunday night (December 3, 2017) and parked it out back, then used the drop box for my note and keys. Matt Blocker had su I brought my car in late one Sunday night (December 3, 2017) and parked it out back, then used the drop box for my note and keys. Matt Blocker had suggested that I do this the very next time that the ongoing problem occurred, so that they would be able to read the codes before the battery was jumped off. They have been working on this problem for several months. (Once on July 11, 2017, and again on November 13-15, 2017.) In following Matt Blocker's instructions, he and the service department were actually able to determine the specific problem and fix it this time! I am so happy and impressed!! Thanks to all of you for making sure that you fixed it right! For the first time in a year, I am confident that I won't be stranded again! (The problem first occurred in Rome, GA, on December 30, 2016 through January 3, 2017, and Riverside Chevrolet claimed to have fixed it. I continued having the problem again in July and also November, and then again recently.) I appreciate the great people at NeSmith for insisting on doing it right! Thank you, Carol Ann Fischer More

Fast and professional. The staff was AWESOME got me in and out. Answered questions referring to my truck. and recommended things to do in the future. GREAT job. The staff was AWESOME got me in and out. Answered questions referring to my truck. and recommended things to do in the future. GREAT job. More

Great job Everyone was very friendly and helpful. They helped make me very comfortable and relaxed. The Service dept. checked for recalls and checked to see if Everyone was very friendly and helpful. They helped make me very comfortable and relaxed. The Service dept. checked for recalls and checked to see if the work was under warranty, which help hold down the cost of my repairs. They really are very professional in every way. More

Service timing was excellent. Completed work sooner than I expected. Was contacted by Service Adviser before work was done. Did more than was expected. Gr timing was excellent. Completed work sooner than I expected. Was contacted by Service Adviser before work was done. Did more than was expected. Great service. More

Great People and they always take care of my vehicles. Always Friendly, Fast and Reliable. My family hase been doing business with them since 1998. We Will not go anywhere else for Service or Sales. Always Friendly, Fast and Reliable. My family hase been doing business with them since 1998. We Will not go anywhere else for Service or Sales. More

Continue to come We an an appointment and was taken immediately, on time. Was offered a car wash which this time we declined. Also was informed of the upcoming 100k We an an appointment and was taken immediately, on time. Was offered a car wash which this time we declined. Also was informed of the upcoming 100k service on our next trip. More

Awesome service & friendly personal The service was fast and professional. I called early that morning and was told to come right in. Everyone was very friendly, and told me to go wait i The service was fast and professional. I called early that morning and was told to come right in. Everyone was very friendly, and told me to go wait in the waiting area and get a cup of coffee. More

Great service department Thoughtful, informative, and knowledgeable. I was by a real active " why don't you take your vehicle to ---". Our local dealer, I informed them tha Thoughtful, informative, and knowledgeable. I was by a real active " why don't you take your vehicle to ---". Our local dealer, I informed them that I might have to drive 45 min but would rather take it to someone I trust. More

Excellent Customer Service I purchased a Cadillac SRX several years ago from Nesmith and they have continued to provide excellent service on this car. Will certainly buy my next I purchased a Cadillac SRX several years ago from Nesmith and they have continued to provide excellent service on this car. Will certainly buy my next vehicle from them! Sandra Kate More