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Kunes Hyundai of Quincy
Quincy, IL
109 Reviews
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109 Reviews of Kunes Hyundai of Quincy
February 26, 2022
Our car has set at this lot since Nov. 10, 2021. Today is 2/26/2022 and we still do not have our car back. After originally being told it would be a couple of weeks before they could get 10, 2021. Today is 2/26/2022 and we still do not have our car back. After originally being told it would be a couple of weeks before they could get the car into shop, it ended up being over a month before they even pulled the car into shop. Over a month AFTER that, we received a phone call from Mark in the service department informing us that a technician has wrecked a car into our car. He downplayed the amount of damage that was done (it turned out to be $8,900 worth of damage), and he assured us that they would pay for the repairs in full. Two days later, after car had been there for over 2 months we were notified the extended warranty work had finally been approved, and the car would be getting a new engine. We were told 2-3 days for parts delivery. This ended up taking more than 2 weeks. Now we are at 3 1/2 + months, and we are told the car had been taken to body shop for repairs. They had pre-ordered the parts so work could begin as soon as the engine was replaced. After a couple of days, Mark in service dept tells us that the body shop had ended up needing to order a couple more parts. At this point we call the body shop for estimated time of repair. Imagine our surprise when the body shop informs us they are still waiting on approval from Kunes insurance company to perform the work! Now we've received a call from Nicole with their insurance company stating that they will not cover these repairs, that we will have to file a claim with our own insurance company! Our car was in their care, custody and control. They assured us they were covering these repairs. They lied to us multiple times! I have never received such terrible customer service. As a business owner myself, I'm disgusted at the way they have treated us! More
by Jess
Employees Worked With
Mark Hodges, Brandon, Levi
February 04, 2022
Service department is terrible inside mirror cracked while setting in driveway from the cold they looked at it took picture said they would call.me so I'm still driving with unsafe car as you see double while setting in driveway from the cold they looked at it took picture said they would call.me so I'm still driving with unsafe car as you see double looking threw mirror they didn't even write down my name to call me back bought 2 new vehicals within 3 months from then so I would think they could at least let me know what's going on. More
by wendell
Employees Worked With
Mark
July 15, 2021
I had a great experience with Kunes and would definitely recommend them to sell you a car especially the gentleman I worked with he helped me at the end of the day on a Saturday and didn’t stop helping us. recommend them to sell you a car especially the gentleman I worked with he helped me at the end of the day on a Saturday and didn’t stop helping us. He really cared about our experience and did everything he could to make sure we were happy. I love my new Palisade and it was the only one for sale near. Thank you Denton Calfee and the Kunes Country team. I will highly recommend you and your team. More
by Cassiemc07
Employees Worked With
Denton Calfee
June 12, 2021
Had a great experience purchasing our new car. Our salesman was nothing but helpful and friendly. He made sure we walked out happy, and went above and beyond. I would 100% buy from Kunes especially f salesman was nothing but helpful and friendly. He made sure we walked out happy, and went above and beyond. I would 100% buy from Kunes especially from Matt our salesman. We couldn't be happier! More
by wwiley_2012
Employees Worked With
Matt Nation
July 28, 2020
Sean Lambert Sean was eager to help find the right car for me. His approach made me feel comfortable and I'm certainly pleased with my purchase. I was even late Sean was eager to help find the right car for me. His approach made me feel comfortable and I'm certainly pleased with my purchase. I was even late for my appointment coming from out of town and he was very forgiving. Thanks Sean. More
by Shawn F.
Employees Worked With
Sean Lambert
November 26, 2019
Just wanted to say thank you to Jeannie Ritchey for all the help and answering all my questions that I had! You made it very enjoyable!!! Thank You!! the help and answering all my questions that I had! You made it very enjoyable!!! Thank You!! More
by Lady Bird
Employees Worked With
JEANNIE RITCHEY
