Kunes GMC Cadillac of Belvidere

DO NOT buy from Kunes Cadillac of Belvidere! It was a horrible experience. After negotiation we bought the car $8,000 over sticker, for a 2021 Cadillac Escalade ESV Sport Platinum, and I put a deposit on horrible experience. After negotiation we bought the car $8,000 over sticker, for a 2021 Cadillac Escalade ESV Sport Platinum, and I put a deposit on it. After receiving the contract in the mail I signed it and sent it back. I called them multiple times to see when my car would arrive and no one would pick up. After the run-around, I finally got a hold of one of the sales managers Michael Miethke, who I had been dealing with due to the fact that the salesman Anthony Pirrello kept playing games with the numbers, and going back and forth. Michael then proceed in telling me that I was supposed to get a call from the general manager, Stephany Whitted (which I never did), to tell me that they had sold the vehicle to someone else behind my back, even though I had a deposit on it as well as a contract! They never called me to apologize or return my $5000 deposit. All three managers including: the general manager (Stephany Whitted), sales manager (Michael Miethke), and general sales manager (Matt Milla), were well aware that I was purchasing this vehicle and had a contract as well a deposit on it. Even my original salesman (Anthony Pirrello) congratulated me on my purchase. Word of advice, don’t waste your time purchasing a vehicle here, very unprofessional, and they enjoy wasting people’s time. Purchasing multiple brand new Cadillac Escalade ESV’s directly from the showroom floor in the past I did not expect to get this type of service from such an exquisite brand, especially being a long time customer! Furthermore, being a part of the General Motors (GM) family for over 25+ years, and owning many GMC Yukon XL Denalis, and Chevrolet Suburbans, I was very disappointed in this type of service! People should be aware of this and stay away from this dealer! More

Do not waste your time! They lie constantly, and sell a vehicle that you're buying from under you... If I could give them no stars, I would! vehicle that you're buying from under you... If I could give them no stars, I would! More

Had a great experience purchasing my truck at Kunes thanks to Bianca. She was very upfront and honest throughout the whole process. Finance was great too! thanks to Bianca. She was very upfront and honest throughout the whole process. Finance was great too! More

Best experience ever purchasing a new car! Thank you Alex Alex More

Got a oil change. Ordered parts. 3 months later still not completed. Was told I would be notified when there was a loaner car. Never have been contacted. Work still needs to be completed. not completed. Was told I would be notified when there was a loaner car. Never have been contacted. Work still needs to be completed. More

I can always count on the Service Managers to "be straight" with me at this dealership. I won't take my cars (3) to any other service shop. Talk with Gus or Charlie...they will NOT steer you wrong. straight" with me at this dealership. I won't take my cars (3) to any other service shop. Talk with Gus or Charlie...they will NOT steer you wrong. More

purchased a new vehicle Had an excellent experience when purchasing & trading in my new vehicle. All the people were so friendly & nice. David DeNale was so helpful and down Had an excellent experience when purchasing & trading in my new vehicle. All the people were so friendly & nice. David DeNale was so helpful and down to earth. He made us feel at home & went out of his way to help us. More