Kunes Chrysler Dodge Jeep Ram of Sycamore - Service Center

I couldn't be more pleased, or say enough about the great folks in the service department at Kunes CDJR in Sycamore. I had numerous failures on emissions components on my 2015 Ram 2500 Laramie with the 6.7 folks in the service department at Kunes CDJR in Sycamore. I had numerous failures on emissions components on my 2015 Ram 2500 Laramie with the 6.7 Cummins Turbo Diesel that by law, and by the EPA and CARB settlement agreement with Cummins, were to be covered under extended warranty by Cummins. I can only assume that because this was shortly after the settlement agreement was reached in late December/early January, that Cummins was dragging their feet on covering huge parts and labor repair costs. My truck went into the dreaded LIMP mode, and couldn't be driven until the repairs were made. Parts were on backorder for 7-10 days, and this happened on two different occasions. Kunes stepped up each time and kept me out of the middle, immediately getting me into a loaner, and dealing with Chrysler and or Cummins to cover the cost of the repairs that Cummins was responsible for. Maxx, Cody, and Tony kept me in the loop the entire time, and called to check on how things were going several times after repairs were made and I had driven the truck for a few days!! The Tech that worked on my truck was phenomenal. I ask a lot of questions, and he was very generous with his time, answered all of them, and did great work. The gentlemen that would greet me when I'd come in, or that gave me a ride home were very kind and friendly as well. I felt like I was treated like family the entire time. I highly recommend Kunes CDJR in Sycamore for your Mopar service needs!! Thank ya'll for everything!!! More

They are always very good at explaining all the work that needs to be done. needs to be done. More

Prompt service. Quick oil change. Friendly service. Probably the porters are some of the best that I have delt with. Quick oil change. Friendly service. Probably the porters are some of the best that I have delt with. More

Great customer service. Kunes Dekalb, IL gives that special touch that they care and will make your experience non-stressful. Not all dealers do that. They do this from t Kunes Dekalb, IL gives that special touch that they care and will make your experience non-stressful. Not all dealers do that. They do this from the time you walk in to when you leave. They communicate excellent and make sure you understand the problem and convey in laymen's terms the issues. Love the valet assistance program. So helpful. More

Fast and efficient. Very accommodating on routine service. Attentive to requests during routine service. Recommend to all. Very accommodating on routine service. Attentive to requests during routine service. Recommend to all. More

The service department is great. They are experienced and kind. I will bring my Jeep only to this dealership for service. They are experienced and kind. I will bring my Jeep only to this dealership for service. More

The dealership sold my wife an extended service or maintenance plan- MVP Extended Service. She had the car serviced there recently. The charge was about $1,500 and none of the charges were covered by maintenance plan- MVP Extended Service. She had the car serviced there recently. The charge was about $1,500 and none of the charges were covered by the plan, which she has been paying $55 per month on since she bought the plan. She called the plan and described the charges, and the person she spoke to said most of it should have been covered, but they needed the paperwork. I called the dealership back and somebody told me that they check before they process the bill, and nothing was covered, so that is the way it is. She did say they would submit the paperwork to the plan company and get a formal rejection. So far no update. So, either way it feels like my wife got ripped off. I have a similar plan with Manning Ford for my Escape and haven't paid for anything since I bought it. Just doesn't sound right, does it? I wasn't going to say anything until after the final formal rejection came, but Kunes has been sending emails about doing a survey response about them, so here we are. More

Fast service nice people, Kevin got my truck in and the tech flashed my truck and installed a remote start while I waited …. About 2 hours tech flashed my truck and installed a remote start while I waited …. About 2 hours More

Excellent service and good attention to the people I really appreciate the time you give to me and resolve my situation really appreciate the time you give to me and resolve my situation More

Very friendly staff, great work and very thorough, very fair price not a long wait fair price not a long wait More