Kunes Buick GMC of Oak Creek

To Whom It May Concern, This message serves as a follow-up to my formal complaint submitted to Kunes Corporate on October 3, 2025, regarding the unresolved service delay at Kunes Buick GMC of Oak Cr follow-up to my formal complaint submitted to Kunes Corporate on October 3, 2025, regarding the unresolved service delay at Kunes Buick GMC of Oak Creek. On October 4, 2025 at 9:20 AM, I received an unsolicited sales call from the Oak Creek dealership. I explained that my vehicle has been in your service department since September 18 due to a fuel pump and computer issue, both covered under the exclusionary extended warranty policy I purchased through Kunes for over $5,000. Despite this, the salesperson attempted to transfer me to a manager. The call rang multiple times, led to a voicemail prompt, and then abruptly disconnected with a recording stating there was an error. No follow-up occurred. This experience adds to my frustration and reflects poorly on your internal communication and customer care. I now consider this outreach to be harassment, given the unresolved nature of my service issue and the lack of professionalism in handling my call. I am requesting the following: • A direct call from a qualified manager with authority to resolve my service issue • A realistic timeline for part arrival and repair completion • A loaner vehicle or compensation during the delay • Immediate removal of my contact information from all sales outreach lists • A review of internal call handling and escalation procedures at the Oak Creek location • Name: Michael Allen Tobiasz Phone: 4145731403 Email: matoby61@gmail.comVehicle Info: 2022 Chev Equinox Premier Vin:2GNAXXEVXN6106684 Portfolio One Plan E Exclusionary Sincerely, Michael Allen Tobiasz More

I have an extended warranty added to my vehicle. After having my car for 3 days and having 3 different techs saying they could not find the noise. I was told you have plenty of time with the warrant After having my car for 3 days and having 3 different techs saying they could not find the noise. I was told you have plenty of time with the warranty to fix it, let it get louder. Then after I went to go pick it up after the service person called me to pick it up instead of calling and telling me we found out the issue, they waited to tell me they found it. When it came time to work with the warranty they did not do nothing to make sure I was taken cared of, I even had to call the warranty myself and get it going. This dealer will do the most to get your money and help the customer. Think about it before spending money m, and trusting your vehicle here. More

I am leaving this review on behlaf of my daughter. ..If I could do a 0, I would- horrible dealership. Adds overpriced warranties onto car prices. Ask for manager to discuss how this business "screwed" ..If I could do a 0, I would- horrible dealership. Adds overpriced warranties onto car prices. Ask for manager to discuss how this business "screwed" my daughter out of thousands of dollars on a new car, with door ding, scratches & 2000+ miles. I have to talk to Sarah ( who claims she's a manager) in finance dept. I want to talk to Sarah's boss!! Other managers are always "in a meeting"....so many meetings going on there! You saw an inexperienced car buyer come in there & took full advantage of her! How much does that ceramic spray coating really cost? i know there are 6 other things covered under that warranty but my daughter has auto insurance. She will pay the cost, which shouldn't be more than $1000 & the rest of that policy should be cancelled!! More

Our second car purchased from Kunes. Experience was quick. The team was fantastic. Met my wife and I right where we needed to be. Experience was quick. The team was fantastic. Met my wife and I right where we needed to be. More

Very poor customer service. Unfortunately, I purchased a brand new Buick Envision on July 30th from this dealership through Jack and his manager Dylan, which I am incredibly dis Unfortunately, I purchased a brand new Buick Envision on July 30th from this dealership through Jack and his manager Dylan, which I am incredibly disappointed in my decision to do. Please go to the Kunes Greenfield location if you are looking to purchase a Buick/GMC in the area, I am regretting not doing that myself. Their GM Bill is incredible, and runs his dealership the right way with excellent customer service. It was raining the day I purchased the vehicle so it made it tough to truly inspect the outside of the vehicle. Unfortunately for me, that meant they had hid hail dents that were on the hood. They were very small, and there were a few of them that should've been a quick fix. However, I didn't notice them until the week after I purchased it when I finally got a chance to look at it in the sunlight. Never would my vehicle been in position to be dented like that after purchasing, thus, they were absolutely there before I bought it, and I just didn't see it due to the rain. I contacted the sales rep and dealership right away about the dents as I expected them to fix them. I was immediately told to bring it in the next week and get it fixed. The next week rolled around, I inquired with the sales rep on a time that would work, and he told me there's nothing they can do because I hadn't purchased the cosmetic warranty, after having told me to come in previously (even though the warranty should not matter as they were there before I bought it). They then offered to get me a quote to fix it with my own dime. On top of that, when I then started asking questions and complain that I shouldn't be responsible for this, I was completely ghosted and could not even get a response back, even tried calling and was sent to 5 other people punting this issue off on each other. Hours later I received a text that said "A manager will call you tomorrow". Not shockingly at all, I did not receive that call that I was told I'd get. I went to the Greenfield Kunes location to see if they could help me, and the GM Brian was a tremendous help in getting it fixed up for me. He immediately set me up with his "dent guy", and it less than 5 minutes to clean up the roughly 12 dents he found on the hood, and they didn't charge me a dime. The dent guy said there had been a recent storm that went through leaving many cars in the area with a very similar dent pattern, that he had helped other dealerships with dents in the area already that same week, and was clearly from that storm. He confirmed they should have stood behind it and fixed it. With purchasing it on July 30, it was incredibly obvious that they were pushing volume and trying to get vehicles out the door. Totally understandable of course, however, I believe it crosses the line when they are willing to send you home with a brand new vehicle that has dents riddled all over it. Incredibly scummy and shady. After I had already purchased the vehicle, it was clear that I was no longer their problem and didn't want anything to do with me. Bill and the Greenfield Kunes truly know how to do business the right way, whereas the Oak Creek location does not. Despite not even selling me the vehicle, he was willing to help me out and fix the dents free of charge. I will be taking all of my service and future vehicle purchases to the Greenfield location going forward, as I am incredibly disappointed in how the Oak Creek location handled this situation. DO NOT PURCHASE FROM HERE. More

Worst dealership that I have ever dealt with in my 50+ years of purchasing new vehicles. I would encourage others to buy elsewhere even if it costs more. Bought new vehicle almost 2 months ago and paperwo years of purchasing new vehicles. I would encourage others to buy elsewhere even if it costs more. Bought new vehicle almost 2 months ago and paperwork for title and registration is no where to be found. I have been informed by my BMV that it is illegal to drive my new vehicle until this paperwork is submitted by this dealership since no temporary license plate was issued. So this brand new vehicle has been locked up and collecting dust in the garage. Can’t seem to get any help with management to move the process along. Salesman was excellent, but all this mess isn’t his fault. More

Diego got me my dream car that I wanted! Him and Isaiah the manager were fantastic. I really recommend this dealership to your friends and family. Him and Isaiah the manager were fantastic. I really recommend this dealership to your friends and family. More

Getting some service done @ Kunes. Initially worked with Terry on getting me a quote for the work and lets just say he doesn't know what the xxxx he's talking about. I tried schooling Initially worked with Terry on getting me a quote for the work and lets just say he doesn't know what the xxxx he's talking about. I tried schooling him on the knowledge and gave him the benefit of the doubt cause he was a cocky young cat, but I quickly realized he has no customer service etiquette or desire to work with clients to gain not only trust, but confidence in the co/GMC brand he represents; Kunes. He also mislead on the extremely high quoted price so either crunch him for a better quote or move along; he doesn't care about co image. After the debacle, I went to collect my truck and was going to take it elsewhere for service but I ran into the GM who I knew from HS and the Footbal team (Go Panthers) so lets just say he convinced me to get the work done there. Mainly by cutting the quote in half, which was significant enough to change my mind. Overall, I do recommend Kunes, but do not recommend Terrell in the Service Dept. Talk to Jacob..he'll take care of you better. More

Salesman was great. Service department was a disappointment. There’s a problem with the driver’s side windshield wiper and they couldn’t be bothered to take care of it. Service department was a disappointment. There’s a problem with the driver’s side windshield wiper and they couldn’t be bothered to take care of it. I live 3 hours from the dealership, so it would have been a big deal to me to take care of it right then. I was denied a drive away temporary license plate, even though I was charged for one. They put on my license plate from the vehicle I traded in. When I went to my local license bureau to have the vin number verified because of an out of state purchase, I was informed that it was illegal for me to drive this new vehicle with my old plate. I am not allowed to use that plate until title work is completed and registration is done. So, my brand new Terrain is sitting in a garage until paperwork is finally taken care of. Dealership seems to be taking their time to send this in. More

I was very impressed with the customer service and passion from multiple members of the staff. Malachi immediately approached us and asked if he could assist us. I asked him lots of questions and he w passion from multiple members of the staff. Malachi immediately approached us and asked if he could assist us. I asked him lots of questions and he was very patient. He offered to let us drive the vehicle and I was thrilled when he offered to come with us, so he could show me all the features. I don’t think I would have like the car or felt confident if he had not taken the time to show me everything. I appreciated his knowledge of the vehicle. His colleague Nick was also super friendly and helpful. We appreciated that everyone worked so well together to help the customers. Moises was also phenomenal and a pleasure to work with. Overall, the entire experience was lovely, and quite pleasant. The manager also spoke of with us I think his name was Tyler, he was also an incredible manager and very informative and considerate. I will definitely recommend this team to anyone looking to purchase a vehicle. Thanks to everyone for making this such a pleasant experience for us. More