Kunes Buick GMC of Oak Creek

If we could use negative numbers we would! ! I am writing to express my disappointment regarding our recent experience with your dealership, Kunes on 27th & Rawson in Oak Creek. My husband a ! I am writing to express my disappointment regarding our recent experience with your dealership, Kunes on 27th & Rawson in Oak Creek. My husband and I have been searching for a specific truck—a new 2024 or 2025 GMC Sierra 2500 with an AT4 or Denali package, crew cab, gasoline engine (not diesel), black exterior preferred, 8' bed, and priced under $80,000. While we understand this is a specialized request and not easily fulfilled, we decided to reach out to your dealership due to its extensive inventory across multiple locations. On April 1st, I spoke with Quinn in the evening around 6 p.m. and provided detailed specifications for the truck we needed. Quinn assured me that your dealership had several options matching our criteria and suggested scheduling an appointment the following evening, April 2nd, at 7 p.m. I emphasized the importance of ensuring the truck met our exact requirements, as my husband would need to leave work early, resulting in lost wages. Quinn reassured me repeatedly that the options were available and agreed to send links to the specific trucks for our review. Unfortunately, I never received the direct links, only a general link to your website. After searching, I found several trucks listed, but none explicitly mentioned an 8' bed, which is a non-negotiable feature for us. Concerned, I contacted Quinn again on April 2nd and was directed to Dan, who similarly assured me there were plenty of options to choose from. Despite my efforts to clarify and provide examples via email—including VINs and stock numbers—Dan continued to assert that our requested truck was available, without providing concrete confirmation. His responses were vague and dismissive, insisting we would have options when we arrived at the dealership. Despite my misgivings, I had my husband reach out to confirm the details directly before the appointment. He encountered the same evasiveness and vague assurances, but eventually received confirmation from Dan that a black truck matching our exact specifications was indeed available. Based on this information, we proceeded with the appointment. Upon arriving at the dealership, we were informed that neither Quinn nor Dan was available, and a different salesperson was assigned to assist us. After reiterating our requirements yet again, we were told there were numerous options. However, after an extended delay and the sales person consulting with the manager, it became clear that none of the trucks on your lot met our specified criteria. The salesperson then wanted to show us other "options". This experience resulted in significant lost time and wages for my husband, along with unnecessary frustration. It is unacceptable that your sales team failed to listen to our needs, repeatedly misled us, and ultimately wasted our time with a bait-and-switch approach. While we appreciate that finding the exact vehicle we are looking for is challenging, honesty and transparency from your team would have made all the difference. Based on this experience, we will not consider Kunes dealerships for any future purchases, personal or business-related, and will be sharing this feedback with others. I strongly urge you to address these issues internally to ensure your sales practices align with the principles of respect, transparency, and professionalism. Customers deserve their time and efforts to be valued, and your team fell short in this regard. Sincerely, Amy & Eric More

I was greeted, listened to and presented some car options that satisfied my car needs. that satisfied my car needs. More

WORST EXPERIENCE EVER! !! Do not call or go to this dealership, all of the Kunes lots. We had a very specific vehicle in mind, knew it would be difficult to find and we u !! Do not call or go to this dealership, all of the Kunes lots. We had a very specific vehicle in mind, knew it would be difficult to find and we understood that. Other dealerships were very understanding and added us to a list and would call if/when what we were looking for came in. NOT KUNES!! They lied, over and over and over again on the phone and via email. Yes that vehicle is here, we have options for you to look at, come on in. We left work early so we could get there by 7pm and of course the scammers, xxxxxxxx, liars, lied about the vehicle being there and completely wasted our time and money. Oh, but would you like to look at a vehicle that is 20k more?! Seriously?! This is their bait-and-switch tactic apparently. This experience resulted in significant lost time and wages, along with unnecessary frustration. It is unacceptable that your sales team failed to listen to our needs, repeatedly misled us and ultimately wasted our time with a bait-and-switch approach. More

Great dealership to buy a vehicle at! Excellent service department! All around 10 out of 10! Excellent service department! All around 10 out of 10! More

A business that supports, fosters, and protects racists. Avoid this place like the moral plague it is. America does not need their bigotry. Avoid this place like the moral plague it is. America does not need their bigotry. More

These people thought it was ok to use a hard R on a sticker that impedes the windshields functionality. Seems best not to support racists like this. sticker that impedes the windshields functionality. Seems best not to support racists like this. More

It's obvious that a an environment that fosters and allows behavior like using racial slurs and putting their customers at risk, is not a place I will do business. Then to give an employee the customer allows behavior like using racial slurs and putting their customers at risk, is not a place I will do business. Then to give an employee the customers address and show up on their property?? What is going on here? I hope she called the police. More

Oil change stickers have the following. ...Date, time, mileage. At Kunes you may just get a bit more. Firing an employee isn't even the beginning on correcting the absolute ugliness y ...Date, time, mileage. At Kunes you may just get a bit more. Firing an employee isn't even the beginning on correcting the absolute ugliness your business just manufactured. More

It's not safe for you or your family to use their service department, they have in fact disabled security features on a customers vehicle, used racial slurs and put her safety at risk. They do not protect department, they have in fact disabled security features on a customers vehicle, used racial slurs and put her safety at risk. They do not protect their clients. Beware More

I was tempted to purchase a new vehicle from this dealer, but after the extremely poor service, I’ve decided to go to another dealer. I do not recommend this dealership and suggest that whoever reads this to but after the extremely poor service, I’ve decided to go to another dealer. I do not recommend this dealership and suggest that whoever reads this to take your business elsewhere. More