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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.6
2,051 Reviews

2,051 Reviews of Kunes Buick GMC of Greenfield - Service Center

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June 24, 2023

UP FRONT WITH CUSTOMER EXPLAINED EVERYTHING THAT WAS GOING TO HAPPEN WITH THE VEHICLE SO I UNDERSTOOD .FINAL THOUGHT..I WOULDN'T HESITATE TO RECOMMEND TO ANYONE More

by GOOSE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Edward Kosmatka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Kunes Buick GMC of Greenfield responded

I cannot thank you enough for your wonderful review of John Paul's Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

June 24, 2023

You pay for diagnostic parts and labor then it doesn’t fix your problem. You take it back to see why and have to pay again for diagnostic to say something else wrong More

by edwardmcatee74
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Solomon Bunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Carini 
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for taking the time to share your recent experience at John Paul's Buick GMC, Edward. I want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

Jun 27, 2023 -

Kunes Buick GMC of Greenfield responded

Hi Edward, I was doing some investigating and when you were here on 06/22/2023 You declined the repair to have the ABS repaired. When you were here on 06/06/2023 You request we look at License plate bulbs, Check engine light., And an exhaust leak. If you have any further questions please contact me. Thanks, Joseph Carini-Service Director- jcarini@johnpaulsautomotive.com

June 24, 2023

I have been coming to John Paul for 9 years for service work on my vehicles I like the staff and everyone is courteous. More

by alexanderaugustus
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Kunes Buick GMC of Greenfield responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

June 19, 2023

The parts and service departments are very profesional and go out of their way to make sure you are completely satified. More

by herffauto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dustin sanfilipo
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Jun 21, 2023 -

Kunes Buick GMC of Greenfield responded

Thanks for this awesome review! I work hard to meet expectations like yours, and I'm happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

June 18, 2023

A Very friendly and helpful service team and always greeting you with a smile. And always returning your phone calls immediately. More

by rmlsegura69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Kosmatka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Kunes Buick GMC of Greenfield responded

I appreciate your kind words about our service team. Thank you for choosing John Paul's Buick GMC for your vehicle needs. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

June 18, 2023

Swift service and response time to diagnose and Resolve issue after towing vehicle from 2 other service shops whom could not locate this issue to restart vehicle! Thanks! More

by Sonny069@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for the kind words. I'm completely committed to providing top quality service and I'm thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At John Paul's Buick GMC, I value our customers and I look forward to seeing you down the road. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

June 12, 2023

Easy to make appointments. Car was delivered as promised. Kept informed of progress by service writer. More

by garyemtchll
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Kunes Buick GMC of Greenfield responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

June 12, 2023

Excellent service, since we walked in there and fast service. Also made a courtesy call to tell us everything that was wrong with our vehicle. Thank you! More

by Cesar Jocobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Kunes Buick GMC of Greenfield responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At John Paul's Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

June 11, 2023

Kind, friendly and knowledgeable. Easy to communicate and a clean waiting room. I will be back More

by Speedmonger58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

June 10, 2023

Second visit was way better than first. Service Manager responded and assigned me to personnel that were very accommodating and kept me informed on how things were being handled with my veh More

by Djohn1718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Carini 
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The two drivers that took me to and from the dealership.
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Jun 13, 2023 -

Kunes Buick GMC of Greenfield responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

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