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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.5
2,054 Reviews

2,054 Reviews of Kunes Buick GMC of Greenfield - Service Center

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July 26, 2023

Repairs all completed in a timely fashion, despite not having an appointment. I felt only necessary repairs were made. More

by jrpete3558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 28, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At John Paul's Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

July 25, 2023

Service department did an excellent t job with everything except they could not diagnose the problem using the electronic diagnostic system because the warning light had gone off. More

by jrpete3558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 28, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

July 24, 2023

I've bought my last 2 cars from John Paul's and I always have them serviced there. I am quite pleased with the services I receive. The staff, especially Sol are so nice and accommodating. More

by JhLaw72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cherie Fitzpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Kunes Buick GMC of Greenfield responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

July 23, 2023

I feel I get good service at the dealership. The staff is always friendly and courteous More

by dmet1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

July 21, 2023

I moved to a new town , needed oil change and inspection, was able to drive into service aisle and my concerns were taken care of in a reasonable amount of time with no appointment, even got to sit by the bi More

by contour200024v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Carini 
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

July 21, 2023

Worst service I’ve received from a maintenance shop in my entire life will never go back. More

by Cmj4cmj4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Solomon Bunn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Kunes Buick GMC of Greenfield responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

July 21, 2023

Everything was great. Service could be expedited better a little bit. It took an hour and 45 minutes for an oil change and tire rotation that was scheduled in advance. More

by ourgreatidea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Kunes Buick GMC of Greenfield responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

July 21, 2023

Good service,friendly body shop employees, work done within time frame as stated . Car was super clean in and out. Good job. More

by chapkljohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Kosmatka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Kunes Buick GMC of Greenfield responded

I appreciate your kind words about our service team. Thank you for choosing John Paul's Buick GMC for your vehicle needs. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

July 20, 2023

Nothing but good news about this dealership. Got a flat tire, blow out, situation on a Sunday afternoon. This dealership has this awesome set-up where you can fill out paperwork detailing issu More

by Bonnrmartins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Carini 
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Kunes Buick GMC of Greenfield responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

July 20, 2023

I was able to schedule my car and get great service from both the service tech and the repair person. More

by poprocteacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

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