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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.6
2,051 Reviews

2,051 Reviews of Kunes Buick GMC of Greenfield - Service Center

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September 27, 2022

Great job find out the problem to my 2003 Buick rendezvous gone to many shop that couldn't find out what it was after I buy many new parts More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2022 -

Kunes Buick GMC of Greenfield responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

September 26, 2022

Nice people knowledable Good follow up before and after appointments. Mechanics do a good. Insude of my vehicle is not messes with. More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2022 -

Kunes Buick GMC of Greenfield responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

September 25, 2022

Its a good shop so far had one issue with them and it was resolved More

by Johneta39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Carini 
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2022 -

Kunes Buick GMC of Greenfield responded

Thank you for this review! I really appreciate your business. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

September 24, 2022

The mechanic that inspected my vehicle doesn't know how to diagnose a vehicle he couldn't find the issue I was having More

by Gs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Buczak
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2022 -

Kunes Buick GMC of Greenfield responded

Depending on the concern you where having, Since we are a GM dealer we have limited diagnostics tools for none GM vehicle's. I'm sorry we we not able to diagnose your vehicle properly. It would be the same if a GM vehicle went to a Nissan dealer. Joseph Carini Service Manager John Paul's Buick GMC

Sep 28, 2022 -

Gs responded

Yeah thats excuses im a mechanic myself every vehicle is xxxx near the same they all have wheel bearings or hub assemblys just like they all have an engine with a transmission and hey these days they all have ignition coils with spark plugs we can keep going it doesnt take an expert to realise theres a noise there thats not normal...and your probrably thinking im a mechanic why dont i do it myself well....theres a warrenty why do it myself when i pay for a service thats provided i expect to take it to any mechanic this was a base vehicle not a rocket ship and then you admit that you couldn't perform the the diagnostic test properly and still charge me for a diagnostic fee just to tell me the tires are getting down to there last treads ....hmmm I could of told you that just by looking at them I didn't need a mechanic to charge me a diagnostic fee to tell me my vehicle needs new tires

September 24, 2022

Work was completed satisfactory, however it done a day later than expected. Clearly that wasn’t what anyone would expect. More

by Hopkins1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2022 -

Kunes Buick GMC of Greenfield responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

September 21, 2022

Does a great job love the service and has taken great care of me for 8 years More

by Eabychinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2022 -

Kunes Buick GMC of Greenfield responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

September 21, 2022

Everyone was very friendly and helpful. The service department kept me apprised on the situation, costs and schedule. More

by twestrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
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Sep 22, 2022 -

Kunes Buick GMC of Greenfield responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

September 19, 2022

Good service, friendly, professional staff,great location, clean, well kept facilities, location close to home. More

by greglgracz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2022 -

Kunes Buick GMC of Greenfield responded

Thank you so much for the wonderful compliments! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

September 19, 2022

The service was good, but it took a lot more time than usual. Very slow. More

by Vaughn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2022 -

Kunes Buick GMC of Greenfield responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

September 18, 2022

Good service and nice friendly staff. Nice place to visit but wouldn’t want to live there More

by LRDAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2022 -

Kunes Buick GMC of Greenfield responded

Thank you for this review! I really appreciate your business. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

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