Kunes Buick GMC of Greenfield - Service Center

Rip off 7:30 am - First I Told them a few times, to call me before any work was done. Finally got a hold of someone in the service dept at 3 pm and they told 7:30 am - First I Told them a few times, to call me before any work was done. Finally got a hold of someone in the service dept at 3 pm and they told me work was done. Part was under warranty and they found rust on my brakes. I had to pay 90.00 for the brake work. What the heck? if they would have called I would have told them forget the brakes . Rip off! They needed to make something . I'm reporting them. Dont go here! More

Excellent Customer Service My Sierra recently had an serious engine problem. I contacted Sol Bunn who was outstanding throughout the process of getting my truck repaired. Sol My Sierra recently had an serious engine problem. I contacted Sol Bunn who was outstanding throughout the process of getting my truck repaired. Sol handled getting the needed repairs done and dealt with the extended warranty company on payment. Sol's great effort saved me thousands of dollars and a lot stress. Thanks to Sol and the great team at John Paul's. More

I recently had my GMC Sierra in to repair extensive accident damage. Dan Shelby and his staff did an excellent job. Due to the extent of the damage Dan Shelby had to coordinated with the insurance co accident damage. Dan Shelby and his staff did an excellent job. Due to the extent of the damage Dan Shelby had to coordinated with the insurance company multiple times. I would recommend them to anyone whether its a large or small repair. More

Love these guys! We've all had questionable dealings with garages in our lives, but I always felt that I got 'straight talk' from the John Paul team. I've been going to them for two years now, and alwa with garages in our lives, but I always felt that I got 'straight talk' from the John Paul team. I've been going to them for two years now, and always will as long as I live in Milwaukee. More

Best customer service of any type of business in a long time. Honest advice fair price and doing all the right things. Gave me a ride to and from work, checked over everything and worked with the manufact time. Honest advice fair price and doing all the right things. Gave me a ride to and from work, checked over everything and worked with the manufacturer to get all warranty work done. 6 stars if it was an option- thanks! More

I have owned my (new to me) 2008 Buick Enclave CXL (48K miles), for maybe a month. I purchased the vehicle from another dealership (non-Buick), and am the second owner. Over the month of ownership, I h miles), for maybe a month. I purchased the vehicle from another dealership (non-Buick), and am the second owner. Over the month of ownership, I had experienced sporadic 'messages' on the DIC indicating 'Park Assist Off', Traction Control Off' and/or 'Stabila Trac Off', and strange shifting of the transmission. I made an appointment at John Paul’s for Saturday 4/20, and expected to be fixed and on my way home in 1 1/2 hours. After checking my car over, it turns out that my issues were something that could not be fixed in the allotted time. I was given a 2013 Buick Enclave (just a beautiful ride) as a loaner, and sent on my way, with a request that I not worry... They worked on my car fixing, and testing for three days. I was able to pick up my car last evening, and was blown away by the phrase 'No Charge'... Seems that I was close enough to the 5 year portion of the 5 year/100K Bumper to Bumper warranty, that Jay and Sol were able to convince 'Mother Buick' to cover the costs! My issues have been resolved, the Enclave feels like a 'new' car, no more Phantom DIC messages, and free... What could be better? When I first called John Paul’s, I told them I was looking to establish a relationship with a dealer I could trust. The crew at John Paul’s really impressed me with their great work, and dedication to fixing my problems. The fact that I had never before even stepped foot in this dealership, I came away knowing I will return, if I ever need dealer service in the future. Steven B SE Wisconsin More

check engine light was on and car was idiling rough and exceleration was diminished.. service dept found problem quickly which was faulty wiring/ and bad plug. they found an extended gmc special warranty exceleration was diminished.. service dept found problem quickly which was faulty wiring/ and bad plug. they found an extended gmc special warranty on this problem and did the repair without charge.Solomon Bunn came out to the waiting area several times to update me on what the problem was, what they would do and how long it would take them to make the repair. More

Went in to have a GMC recall taken care of that I found out about thru my On Star report. The manager also notified me by email and we set up a time for late Monday morning. I got there about 10:30 a.m. a out about thru my On Star report. The manager also notified me by email and we set up a time for late Monday morning. I got there about 10:30 a.m. and was taken care of promptly. I brought a book to read, but I only got thru a few pages and the car was ready and it was washed as I asked. I was on my way before I knew it. Sandy M. More

A good dealership to deal with friendly and open personal no games when having service and honest advice on what you should or should not have done. no games when having service and honest advice on what you should or should not have done. More

I scheduled an appointment to have an oil change and tire rotation. In addition I had 3 other minor items looked at for a qoute: cut 2 new keys,(check a fan for noise and side mirror vibration. I had to sch rotation. In addition I had 3 other minor items looked at for a qoute: cut 2 new keys,(check a fan for noise and side mirror vibration. I had to schedule outside of a weekend because they only do tire changes and oil on Saturdays. My wife has to go because she has Fridays open. We have had a couple minor issues in the past but nothing we could not work out. This day was different, very different. After calling over a week in advance to schedule the appointment and extra items my wife walks in and they say she is only scheduled for an oil change and tire rotation. Paul did say they could work her in. She said she was waiting but going to get something to eat across the street. I called at 1:45 almost 40 minutes after she dropped it off to check and make sure they were doing all the right things. Paul said he needed a tech to look at it and it would be another 30 minutes to hour and a half and he would call me back. I was upset because first they screwed up the schedule and second not once did they say it would take over 2 hours. Paul said he was so busy today with so many calls from customers. WHAT AM I???? Guess what Paul took the entire hour and a half and I still had to called to check. He claimed that he was about to call me. Then he rattled ino this $1200 charge and need the vehicle for 2 days to fix a mirror and actuator fan. Nonetheless I was ticked off. I asked to speak with the manager. Jay initially handled it well. Then we talked about the extra work for the truck (brakes and tires) said we should have done. I said fine and even at that point willing to give them more business for tires an brakes. Another $1500. I asked a couple quick questions an Jay said had to look into it. Paul called me back 10 to 15 minutes later and jumped into more costs and dollars. At this point the vehicle and wife were there for over 3 hours. Then Paul said it would be another 15 to 30 minutes to get the tires back on. I am sorry, but I lost it. Not once did anyone say it would take 3.5 hours for these items even after we had an appointment. I think Jay and Paul had so many customers we got lost in the shuffle. Nonetheless we will never go there again because each time I asked why it took so long I got the "you aren't are only customer" and the "we are so busy comment.". This all could have been avoided if Paul or Jay would have said we are busy his might take several hours since we know you are waiting do you need a shuttle or you make other arrangements. Since John Paul is so busy we will go somewhere that recognizes we are customers too and you should tell us that a couple items are going to take over 3.5 hours to look at to get a qoute. Sorry John Paul you have lost all our service and purchase of our next Yukon. More