Kunes Buick GMC of Greenfield - Service Center

Not happy! Once again I waited 1hr and 45min for an oil change and tire rotation. I was the first appt. Then was forced to watch fox news and all of its propag Once again I waited 1hr and 45min for an oil change and tire rotation. I was the first appt. Then was forced to watch fox news and all of its propaganda. People should not have to watch that crap. Was not told about a car wash that I did not want. Car was just washed 2 days before. Came back dripping with water. Needed reclean when I got home. I have never waited so long for an oil change at other dealers. You get 1 more chance!!! Sol was great as always. The only bright spot for that visit. More

SMD recall Awesome service I didn't have to wait long, salespeople always nice. But my favorite is watching the parrots, I'm a long time customer. Awesome service I didn't have to wait long, salespeople always nice. But my favorite is watching the parrots, I'm a long time customer. More

COMPLETE SATISFACTION A PROBLEM I HAD WITH THE SERVICE CENTER, WAS QUICKLY RESOLVED, IN THE FASTEST MANNER POSSIBLE! THANKS TO MIKE EVANS. I FELT COMFORTABLE SHARING MY A PROBLEM I HAD WITH THE SERVICE CENTER, WAS QUICKLY RESOLVED, IN THE FASTEST MANNER POSSIBLE! THANKS TO MIKE EVANS. I FELT COMFORTABLE SHARING MY FEELINGS ,ABOUT WHY I WAS UNHAPPY WITH THE PAST APPT. MIKE LISTENED AND VOWED TO MAKE THINGS BETTER, AND HE DID! I THANK HIM FOR THE REMINDER THAT, JOHN PAUL CAN SHOW CUSTOMERS THEY DO CARE. MY HUSBAND AND I HAVE BEEN A CUSTOMER AT "J P" MANY YEARS, AND THE LAST VISIT PROVED TO ME, PEOPLE LIKE, MIKE EVANS, CAN MAKE A BAD SITUATION TURN AROUND . I WAS SO VERY HAPPY, RELIEVED, ,SATISFIED WHEN I LEFT !!!! SPECIAL THANK YOU , TO MIKE EVANS, FOR HIS KINDNESS AND UNDERSTANDING !!!! SINCERELY , DONNA DUFF More

Shield Application Timely appointment - rental car provided. Appreciate driving same model car as one newly bought. Timely service with completion call made. Service ( Timely appointment - rental car provided. Appreciate driving same model car as one newly bought. Timely service with completion call made. Service (desk) accompanied individual to where car parked. More

Excellent As always Sol did a great job on my car's checkup and service. I've had maintenance and repairs done by John Paul's in the past and will continue t As always Sol did a great job on my car's checkup and service. I've had maintenance and repairs done by John Paul's in the past and will continue to rely on their fine work. More

Great customer service Left vm w/Service Department explaining situation w/my vehicle. I received a return call from Carol w/in 15 minutes. (Before Carol returned my call, Left vm w/Service Department explaining situation w/my vehicle. I received a return call from Carol w/in 15 minutes. (Before Carol returned my call, she spoke w/Service Advisor, Solomon Bunn about the vm I left). Carol advised me to bring my car in, but could not guarantee it would be fixed that day depending the outcome of the diagnosis. I asked if a rental was available just in case. She confirned w/Solomon, and yes, one was available if need be. Arrived at the service area. Solomon wrote up my service ticket, showed me where the service waiting area was and told me he'll give me an update once received from the technician. Within a short period of time, Solomon explained the diagnosis (replacement part needed wasn't available), the technician was able to temporarly fix my car so I was able to get home to Oshkosh. (I was given the information w/part number for me to get fixed once I returned home). Carol went above and beyond the call of duty before and after she returned my call. Solomon Bunn also went above and beyond the call of duty for his service and compassion. I'm forever grateful for the customer care I received in the service department at John Paul. Sheila S. Oshkosh More

Regal/encore great We are totally happy with this dealership. Our experience was great. Booth Lisa and the sales manager were great to deal with and their service depa We are totally happy with this dealership. Our experience was great. Booth Lisa and the sales manager were great to deal with and their service department has always done a great job and the whole dealership is concerned for the customer and their needs. We will be back starting around December to decide on either a new lease or the purchase of the Regal, whichever is the best deal. Sol in the service is always friendly and willing to do everything to ensure that the customer is satisfied. A great experience always. More

easy to talk to. nothing but good to say. Solomon was great and easy to talk to. first time there and will definitely would come back. had to have the terrain towed in nothing but good to say. Solomon was great and easy to talk to. first time there and will definitely would come back. had to have the terrain towed in and in talking to the women who took my call was very helpful and friendly. More

Excellent Service! This was my first time at your dealership. I just bought my truck at the end of August and I knew I needed a dealership to service my vehicle. I calle This was my first time at your dealership. I just bought my truck at the end of August and I knew I needed a dealership to service my vehicle. I called and made an appointment. When I arrived for my appointment, I was greeted by one of your Service Managers. He was very polite and professional. We talked about price and it was exactly what the appointment scheduler had told me (No surprises). I received a complementary car washed, which I loved and appreciated. My vehicle looked beautiful! They even set the clocks without my asking. Everyone was great! I will continue to take my vehicle there for servicing in the future. More