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Kunes Buick GMC of Greenfield - Service Center
Greenfield, WI
2,052 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,052 Reviews of Kunes Buick GMC of Greenfield - Service Center
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September 22, 2018
Terrible Service, Took 2 hrs for Oil Change & Tire Rotation Two days ago I brought in my used 2015 Toyota Camry that I bought from John Paul's in May. At the time of purchase, I was given a certificate for two Two days ago I brought in my used 2015 Toyota Camry that I bought from John Paul's in May. At the time of purchase, I was given a certificate for two Complimentary Oil Changes (with free oil filter) and one free tire rotation. I went there on Thursday, Sept 20 for the Complimentary Oil Change and Tire Rotation Service. I told them I wanted the 0w/20 Synthetic Oil. I was there at 11:20 am for my 11:30 am appointment. Around 1 pm, I was still waiting for my car. I then went to talk to my friend, Dave Corneliuson, who works at John Paul's, about the long wait. He went to see what the delay was. Dave came back and said my car was in the final check. A few minutes later, they said my car was done, but they didn't do the free tire rotation. At about 1:22 pm, they said the car was finally ready and I owed them $41+ for the service. I knew I had to pay for the Synthetic Oil, but they charged me for labor, for the oil filter, and shop supplies. It should never take 2 hours for a Service Facility to perform these two simple tasks. And then to get charged that much for Complimentary Services is ridiculous. My husband can do these simple tasks in our garage faster and cheaper. I can even get a better Oil and Filter Change deal from the Toyota Dealer up the road than the Complimentary Service John Paul's offered. I won't bother going back for my second "Complimentary Oil Change" because it is still more expensive than the Toyota dealer charges or my husband can do, and even faster. We tried contacting the Service Manager today, Friday the 21st, to discuss our concerns. The call went to his voicemail and he failed to return the call. Sorry John Paul's, but you guys did not meet our expectations. More
by AWALLOCH
Verified Customer
September 22, 2018
Repair Navigation System I had a warranty repair on my navigation system. This was a two part service call (had to order part). Sol was friendly, helpful, and accommodating I had a warranty repair on my navigation system. This was a two part service call (had to order part). Sol was friendly, helpful, and accommodating on both visits. Highly recommend! Great job Sol! More
by JAIMELSCHULTZ
Employees Worked With
September 16, 2018
trustworthy knowledgeable service I have been having my car serviced here for many years. The staff is always friendly and accommodating. All of my concerns are always completely add I have been having my car serviced here for many years. The staff is always friendly and accommodating. All of my concerns are always completely addressed and explained in a way I can understand. I have total confidence in the service staff and their recommendations. The customer service is excellent. More
by hlm66
Employees Worked With
September 14, 2018
Always Helpful I have been getting service here for over 20 years. I feel confident with there service and recommendations. I don’t feel pressured and they show me I have been getting service here for over 20 years. I feel confident with there service and recommendations. I don’t feel pressured and they show me potential problems. More
by KARIOKA
Employees Worked With
September 13, 2018
Great body work! The technicians did a superb job. I needed front end work also involving painting. The car looked wonderful and you could tell the people working on The technicians did a superb job. I needed front end work also involving painting. The car looked wonderful and you could tell the people working on it really cared.They were courteous and met time expectations. More
by Very Satisfied
Employees Worked With
September 13, 2018
Great They take care of you. Respect the concerns. Make sure work is done correctly. Keep you updated on your car needs and the cost. Great service They take care of you. Respect the concerns. Make sure work is done correctly. Keep you updated on your car needs and the cost. Great service More
by msjazee70
Employees Worked With
Mike and Justin
September 13, 2018
Quick efficient service. I was very impressed with the availability of an appointment. Sol was the rep that processed the intake and completion. Sol is a friendly service repr I was very impressed with the availability of an appointment. Sol was the rep that processed the intake and completion. Sol is a friendly service representative. Thank everyone at John Paul for a wonderful experience. More
by SGTBUC
Employees Worked With
September 12, 2018
Service is very slow. Service was very slow., I had an airbag recall, tire rotation, and oil change, and it took over 3 1/2 hours. A few days later I had brake pads inst Service was very slow., I had an airbag recall, tire rotation, and oil change, and it took over 3 1/2 hours. A few days later I had brake pads installed (no rotor or caliber work) and that took two hours. More
by rolandkrieger
Employees Worked With
September 11, 2018
great service, did exactly what was ordered, thanks John Paul GMC is a great service center, friendly employees, helpful, and performed the work as expected, happy with this dealership, quick and grea John Paul GMC is a great service center, friendly employees, helpful, and performed the work as expected, happy with this dealership, quick and great job, thanks More
by Hooper
Employees Worked With
Justin Talbot
September 09, 2018
Quality Professional friendly service. The service department has always provided honest service advice. The mechanics are competent and efficient. It makes t Professional friendly service. The service department has always provided honest service advice. The mechanics are competent and efficient. It makes the experience good. I'll return. More
by wkleemann
