Kunes Buick GMC of Greenfield - Service Center

Good workmanship The body shop did a great job with my truck. Looks brand new. Relieved a lot of stress after my accident. I would definitely use this service again The body shop did a great job with my truck. Looks brand new. Relieved a lot of stress after my accident. I would definitely use this service again. More

Communication Dropped car off at 7 for 9 appointment for oil change and tire rotation and work that was suggested but not urgent from last oil change. Service tech Dropped car off at 7 for 9 appointment for oil change and tire rotation and work that was suggested but not urgent from last oil change. Service tech called at 11ish to let me know an alignment would be needed as well and I agreed to do that. Told me car should be ready when I got off work. I called on my way home from work (3:45) and whoever answered transferred me to the service tech I had been working withs line and I left a voicemail. When I got to the shop I found out he had left for the day without calling to give me an update. I stood in the service area for 40 minutes before someone was free to ask if my car was ready. I was told the work was done but they needed to do the alignment (minimum of another 30 minutes). It was a Friday evening and my car was there all day. I felt like they pushed it to the bottom of the pile. I also can’t believe I was transferred to voicemail when I called to check. They knew the tech had left for the day and I told them that I was just calling to see if my car was ready. I wasted 45 minutes standing in the service area to ask a question that took 30 seconds to answer because the cashier “couldn’t check on a service issue”. All of my frustration towards this service shop could have been avoided had someone been willing to answer a quick question via phone and not transferred me to someone that was gone for the day. More

Auto Body Had a driver side view replaced on my vehicle. My door panel had to be taken off for necessary work and since receiving my vehicle back something behi Had a driver side view replaced on my vehicle. My door panel had to be taken off for necessary work and since receiving my vehicle back something behind the panel is loose and rattles uncontrollably (as if something isnt connected or repaired properly. More

Fast and friendly service Steve B was able to get me in right away. I was offered a shuttle ride. Facility was clean and the great service as always. Steve B was able to get me in right away. I was offered a shuttle ride. Facility was clean and the great service as always. More

Ed in repair shop was very through Great people and place to work with. Ed in repair worked well with my husband and made sure all was handled correctly. We are glad for the work you al Great people and place to work with. Ed in repair worked well with my husband and made sure all was handled correctly. We are glad for the work you all do. More

Excellent service Everybody was helpful and friendly. I know everytime I go I will get the best customer service. The waiting room is also comfortable and enjoyable. Everybody was helpful and friendly. I know everytime I go I will get the best customer service. The waiting room is also comfortable and enjoyable. More

Great The service was excellent and the staff was great. How recommend you to everyone . Keep up the great work we will be back . Hope this is very helpf The service was excellent and the staff was great. How recommend you to everyone . Keep up the great work we will be back . Hope this is very helpful for you More

Grateful for attentive service writer invoice PNCS710303 The ride quality of my vehicle had diminished over time and two previous visits failed to find or recommend any repairs. This time invoice PNCS710303 The ride quality of my vehicle had diminished over time and two previous visits failed to find or recommend any repairs. This time a very good Service Writer ensured my vehicle was properly and accurately diagnosed. With a part called a "rod kit" replaced the steering wheel no longer wobbles. I am delighted to have my car ride quality restored. Thank you More

Yukon XL Repaired our check engine light by resetting fuel composition to get alcohol reading correct after having previously replaced vent valve a week ago. E Repaired our check engine light by resetting fuel composition to get alcohol reading correct after having previously replaced vent valve a week ago. Everything is working well now! More

Friendly efficient service I had a positive experience at my last oil change. I was just disappointed they wouldn't wash my car. I was told because it was too cold they didn't w I had a positive experience at my last oil change. I was just disappointed they wouldn't wash my car. I was told because it was too cold they didn't want to be responsible for anything freezing. 28 degrees and sun was out.. 3 car washes on my way home were open with long lines of cars waiting. I paid for one of those washes and had no problems. Felt that was a cop out. More