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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.6
2,051 Reviews

2,051 Reviews of Kunes Buick GMC of Greenfield - Service Center

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April 07, 2023

Service was friendly & thorough but on the slow side, in my opinion. I chose to wait onsite and had I known in advance that the battery replacement and oil change would take 3+ hours, I would have taken th More

by phillipmorris00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2023 -

Kunes Buick GMC of Greenfield responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 07, 2023

The service was quick and cost efficient. The staff was very friendly and helpful. Amazing! More

by Breezel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for this amazing review, Breezel! We really appreciate your business. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 07, 2023

Still took an hour for an oil change. . No car wash.. How can you not offer a wash. No complementary beverages More

by makmanmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2023 -

Kunes Buick GMC of Greenfield responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

Apr 11, 2023 -

makmanmike responded

makmanmike@yahoo.com

April 05, 2023

I was able to get an appointment quickly, they were all very kind and courteous. I felt very comfortable with my diagnostic testing, results and cost to have my car taken care of. Most definitely will be b More

by trcoor2668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Customer Service Desk
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Apr 06, 2023 -

Kunes Buick GMC of Greenfield responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 04, 2023

I purchased a used vehicle from this dealership 7 years ago. Take it in for scheduled maintenance. Their service department is top notch. More

by queenknee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Kunes Buick GMC of Greenfield responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 03, 2023

The staff at John Paul's Buick GMC is fun, friendly and takes care of my car beautifully! More

by kmodert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

Kunes Buick GMC of Greenfield responded

I appreciate your review and I am glad to hear that you had a great experience with our team. I look forward to working with you again soon! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 03, 2023

Friendly knowledgeable helpful service people. Sales person remembers name and greets me when at service department More

by MERJ43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Kosmatka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the John Paul's Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 03, 2023

I was glad to find that the maintenance I needed wasn’t as long as I thought. More

by JADEGLASS974
Recommend Dealer
Yes
Employees Worked With
Joseph Carini 
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Papelbon
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Apr 06, 2023 -

Kunes Buick GMC of Greenfield responded

Jade, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

March 31, 2023

Car was fixed fast and service was explained well. Will bring back to them again More

by lmason3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2023 -

Kunes Buick GMC of Greenfield responded

Thanks for your outstanding review! I'm very happy to hear that our staff was of such help to you. I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

March 31, 2023

Everything went smoothly, scheduling, pick up, and the service. I am looking for a local GMC dealer, so far I’m happy. More

by tgseaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

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