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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.6
2,051 Reviews

2,051 Reviews of Kunes Buick GMC of Greenfield - Service Center

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April 24, 2023

Took truck in for a going over coming out of winter. Oil change and rear tire had corrosion on wheel which was taken care of so stopped losing air. They did everything I asked and were kind enough to s More

by Wantoknow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sales Management Team - John Paul's Buick GMC - (414) 545-7000

April 24, 2023

Was told it would take 3 hours. We call after 5.5 hours. It took another .5 to talk to someone. Bad customer service. More

by SKALINOWSKI07
Recommend Dealer
No
Employees Worked With
New girl
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Apr 26, 2023 -

Kunes Buick GMC of Greenfield responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 23, 2023

Always a good experience. They found a nails and a screw in one of our tires while doing the inspection. So glad to know why the tire pressure was low. More

by JOAN.HELLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 22, 2023

Great experience. They were kind, even tho I went there with a Ford. Professional. Tho the guy came out holding my key like it was a bug + said: "it's a Ford!." More

by annette53218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure.
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Apr 25, 2023 -

Kunes Buick GMC of Greenfield responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 20, 2023

Sol from service was prompt with updates and detailed with what needed to be done More

by Jpachowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for sharing this great feedback with us. I feel our service department is what makes John Paul's Buick GMC special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 20, 2023

Friendly employees and great service. I especially appreciate hanging out with the birds in the waiting room. More

by becca.dematthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Carini 
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2023 -

Kunes Buick GMC of Greenfield responded

Becca, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 20, 2023

Thanks for the great job adding our heated seats! Appreciate the good work, and they work great! More

by Karrie Wenzler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Block
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2023 -

Kunes Buick GMC of Greenfield responded

Karrie, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 17, 2023

I have always received excellent service at John Paul's. Always leave a happy customer!!! More

by debbie.botsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Kunes Buick GMC of Greenfield responded

Debbie, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 16, 2023

Service done fast and as promised. Miss the days when they would wash my vehicle for any service done at JP, especially at todays prices for a oil change. More

by TJGUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Kunes Buick GMC of Greenfield responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

April 16, 2023

They did a recall on my car so nice very respectful clean place and love the the birds and fish they have there in the waiting lobby along with the fresh coffee and vending machine it feel good to go s More

by Rebeccajohnson7383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was the department that do recall
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Apr 16, 2023 -

Rebeccajohnson7383 responded

Thanks for helping me

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