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Kundert Volvo of Hasbrouck Heights - Service Center
Hasbrouck Heights, NJ
691 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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691 Reviews of Kundert Volvo of Hasbrouck Heights - Service Center
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March 26, 2019
Service for 2009 Volvo S60 It was a pleasure working with Pete from the Service Department. He is always very professional and courteous. The process was seamless and that is It was a pleasure working with Pete from the Service Department. He is always very professional and courteous. The process was seamless and that is do in large part to Pete. More
by derekv7
Employees Worked With
Pete Pesce
March 25, 2019
Perfect Match Rich Stutmann was most informative and made a perfect match for my service needs. He was patient and thorough. No surprise person. A real pleasure to Rich Stutmann was most informative and made a perfect match for my service needs. He was patient and thorough. No surprise person. A real pleasure to have him take care of my vehicle.He took time to explain the process for the repair and was friendly and understanding. Great guy! Thanks Rich. More
by James Foley
Employees Worked With
March 14, 2019
Truly Exceptional Absolute pleasure dealing with Pete! I have an older model 2005 V70 that I absolutely love - always feel like I drive away with a brand new car. Absolute pleasure dealing with Pete! I have an older model 2005 V70 that I absolutely love - always feel like I drive away with a brand new car. More
by AnnMarie Hritz
Employees Worked With
Pete Pesce
March 12, 2019
Not Your Run of the Mill Dealership I have nothing but positive things to say about my experiences at Kundert Volvo. From initially reaching out to the dealership for inquiries to servic I have nothing but positive things to say about my experiences at Kundert Volvo. From initially reaching out to the dealership for inquiries to servicing my vehicle, every step of the way has been a pleasant experience. Every person I've dealt with has been courteous, professional and affable. That could be a salesperson or the guy who is washing down the cars. You don't feel like a number at Kundert. You feel as if they want you to be part of the family and that's exactly how I feel. I used to dread having to go to any dealership in order to purchase and / or service my vehicle. That simply isn't the case here. You don't feel like you're being swindled. You feel like you're being looked after. In today's society that's a huge compliment. If you have any inkling at buying or leasing a Volvo, Kundert should be your first stop. You likely won't have to go anywhere else. More
by tonyfiore75
March 03, 2019
Professionalism all the way. I was very pleased with the work done on my Volvo during its 75,000 mile check. I feel like I have a brand new start and it is ready to get on the roa I was very pleased with the work done on my Volvo during its 75,000 mile check. I feel like I have a brand new start and it is ready to get on the road with confidence and performance. More
by New York Volvo
February 19, 2019
Excellent Service Service is always excellent. Car was due for maintenance, received appointment right away. Cross over 2 bridges to come here to buy and have my car Service is always excellent. Car was due for maintenance, received appointment right away. Cross over 2 bridges to come here to buy and have my cars serviced here for over 20 years. Highly recommend More
by morrowbhm
Employees Worked With
Pete Pesce
February 11, 2019
Way to go Kundert We’ve had our C-70 services by Kundert for a number of years now. As always the service is on point. The diagnoses are always quickly pronounced and t We’ve had our C-70 services by Kundert for a number of years now. As always the service is on point. The diagnoses are always quickly pronounced and the care with which the team handles our car, and me, is exceptional. A special shout out to my valet, Adam, he was gracious and very kind. He was waiting for me when I came to the front of my building to bring me back to pick up my car. Everyone was great. I really appreciate all you do to keep us on the road! Noël Robichaux and Peter Casbar More
by Nochaux
Employees Worked With
Not certain of the names of those who helped me
February 10, 2019
Xc90 service my 2016 xc90 went For service for minor computer issue, my car was a salt mess. I was surprised went I got my car back washed and vacuumed. It’s am my 2016 xc90 went For service for minor computer issue, my car was a salt mess. I was surprised went I got my car back washed and vacuumed. It’s amazing that service department went above and beyond. Pete was my service man. Thumbs up for everyone. More
by Volvox31
Employees Worked With
Pete Pesce
February 01, 2019
Like a comedy sitcom I called Kundert Volvo on Monday, January 28 at 1:30PM to make an appointment for a Synthetic Oil change for a 2009 Volvo XC70. My appointment was con I called Kundert Volvo on Monday, January 28 at 1:30PM to make an appointment for a Synthetic Oil change for a 2009 Volvo XC70. My appointment was confirmed for 8:30AM the next morning, Tuesday, January 29. Upon arrival, I couldn’t find the Service Entrance and ended up in the Parts Department by mistake. I was asked to wait until someone could help me. After being pointed in the right direction, I arrived at the Service Department at 8:45AM. There were four (4) people in front of me waiting to drop off their cars. I waited in line for 30 miutes before speaking with a Service Representative to drop off my car. Mike, the service representative, greeted me kindly and asked for my name. I gave him my name and he couldn’t find the paper work that is usually printed up and placed in a plastic sleeve. He looked for a while in the computer and said he found the appointment, but no paperwork. I explained that I was a new customer and just purchased the car a month ago. I said that I did a google search to find the nearest Volvo Service Center near me and found Kundert. I explained that I was there for a Synthetic Oil Change and also if the mechanic could pull the back wheel off and check to see if the brakes were placed on properly, as I heard a rattling noise and thought it may be the brakes. I filled out all of my personal information to be in the system for faster service for my next visit. I presented two (2) coupons from the website. One was for the $89.95 Synthetic Oil Change and the other was for 10% off of $100 or more for Service. Originally, when I called and made my appointment, I was told I could wait in the waiting room and that it would be an hour or so. I was running late and could not spend anymore time at the shop, so I asked to be called and I would return to retrieve the car. I received a call from Kundert at 3:43PM saying my car was ready and could come and pick it up. I got to the dealership at 4:30PM and was told that the brakes were fine and the noise was coming from the rear shocks, bushings and suspension. I was presented with the invoice and told where to pay. I never usually look at the bill and just pay it. However, I thought the price was a little low and wanted to see how the coupons worked. So, I looked over the bill. I was charged to $136.00 for the mechanic to pull the tire. That’s not so bad, however, the $9.52 for “Customer Pay Environmental Fee for Repair Order” is confusing, as nothing was repaired. I didn’t see the charge for the synthetic oil change. So, I returned to the Service counter and asked Mike if he forgot to put it on the bill. He called the Mechanic and then let me know that he accidently forgot to ask for the Synthetic Oil Change. He asked if I could leave the vehicle again and he would have it changed first thing in the morning. Unfortunately, I had to be in Scranton, PA at 9:00am. He did give my Synthetic Oil Change coupon back and said that I can use it on my next visit. I go back to the cashier to pay my bill and asked the cashier if the 10% coupon was used on the invoice of $145.52 plus tax for the mechanic to look at the brakes. It was not. So, I had to go back to the Service Counter and ask Mike to have the coupon applied, then return to the cashier to pay $140.66. I have a tough time accepting going to a Service Center for an oil change and paying money for not getting what I came in for. This morning, while in Scranton, I receive a text message from phone number 973-978-0892 from Kundert asking to call prior to answering a survey from Volvo to rectify any of my concerns. This text message is strange to me. I’m not sure of its purpose. It seems to acknowledge that there were some opportunities missed. It also places me in an awkward position. I certainly don’t want to get anyone into trouble. Everyone has one of those days where nothing goes right. Hopefully, you find out went wrong, fix it and move forward. I've reached out to Bill, Kundert Volvo's Service Director at Hasbrouck Heights, but have not heard back from them. I'm just thankful that I was able to experience Kundert's Service on a very small scale and not for a major repair where competency and regard for the customer are definitely needed. More
by RWhite
Employees Worked With
January 15, 2019
Service Dept The service dept was friendly, professional and accommodating to my needs, I recommend using this dealership for sales and service, all employees care The service dept was friendly, professional and accommodating to my needs, I recommend using this dealership for sales and service, all employees care about providing top quality customer service More
by Rock
