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Kundert Volvo of Hasbrouck Heights - Service Center

Hasbrouck Heights, NJ

4.7
691 Reviews

691 Reviews of Kundert Volvo of Hasbrouck Heights - Service Center

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September 20, 2020

I did my first service to this dealer because I bought the car here and I am so happy I did. They met all my expectations. I took a loaner car while mine was serviced and the car was brand new and clean a More

by avoricani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2020

Yearly service exceptional thanks to Bernie and Mike! I was amazed that while I’m working remotely my car was picked up and dropped off the same day !! They’re absolutely amazing and will recommend it to e More

by Carolina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Valentinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2020

best service in the area Everybody at Kundert Volvo always treats you like family. I have never been in a dealership where they're more concerned about the customer than the d More

by happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Stutmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheliz Suazo, Yasmeen Lopez, Phillip Gubish
June 20, 2020

quotes me wrong service pricing,did not honor price that quotes me wrong service pricing, did not honor price that was quoted, no attemp to fix their mistake waisted my time, do not value existing custome More

by jasonmuollo
Recommend Dealer
No
Employees Worked With
service manager who was working saturday 6.20.20
May 30, 2020

Once again Mike Mazzaro Sr. provided exceptional service while taking care of my Volvo C-70. He takes the time to address all matters both safety wise and cosmetic. He treats my vehicle like he would his More

by Eric W
Recommend Dealer
Yes
Employees Worked With
Mike Mazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2020

VERY IMPRESSSED with how they took care of me and my car While observing physical distancing, they managed to give instructions on a loaner, and return my car in excellent condition and make you feel like yo More

by simmonsnr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Pete Pesce, Nick Truncellito, Phillip Gubish
February 10, 2020

Incredible Customer Service from Top down! In addition to providing great service on my 2017 XC90, Service Manager Mike Mazzaro Sr. (as well as his son, Mike Jr. Service tech) is an experience More

by Eric W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Kundert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mazzaro Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2019

Very pleased with the exceptional service I received at Kundert Volvo of Hasbrouck Heights. Staff were pleasant and professional and kept me apprised during my waiting time on the progress of my service. I More

by tobyt135
Recommend Dealer
Yes
Employees Worked With
Angel assisted me in getting by blue tooth set back up to my phone., Pete Pesce
November 08, 2019

GO TO ANY OTHER VOLVO SERVICE! This service dpt is disgusting. The location itself is dirty but they are gross inside and out. Lied about multiple parts of my car being broken. T More

by seshapiro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pete Pesce
Nov 09, 2019 -

Kundert Volvo of Hasbrouck Heights responded

Hello Stephanie, In looking at your repair order I see the work that we told you was not covered by warranty was caused by an accident you had in the vehicle. Any repairs needed that are caused from an accident would not be covered under the new vehicle warranty. This can be confirmed for you by calling Volvo Customer Service if you so please. If another dealer incorrectly covered the repairs under warranty, that was their mistake and they will be responsible for the repercussions from Volvo. If you would like to discuss further please feel free to call 201-288-8984 and ask for either Mike Mazzaro, the Service Manager, or Billy Kundert Jr., the Service Director. Drive Safe!

Nov 10, 2019 -

seshapiro responded

Hi Billy, I appreciate your reply. I am extremely disappointed in your service department. The claim of how my keyless entry is now void to the warranty is a scam. My keyless entry was not part of an accident in 2013 (the carfax did not mention damage to the door- again- because it wasn’t!) Even funnier, your service department is claiming that it was broken when the front of the car was repaired, that it has been working perfectly for the last 4 years, and now is not covered by warranty. I could NEVER show up to a dealership and claim that they fixed my car 4 years ago, that it has been working perfectly ever since, and now that it doesn’t, they are responsible. That is a pretty far-fetched notion. You should know that I did go to another Volvo dealership who told me the part you are referring to is, in fact, NOT BROKEN AT ALL and they were able to repair it under the warrantee. My gut told me from the moment your dpt called that your story doesn’t make sense. Had I stayed with you, I would have spent $300 on labor alone-for no reason! I should also mention that you tried to sell me on rotors and brakes. Guess what— the other dealer said the rotors were fine. That they are not damaged at all. That means, that your service dpt tried to take advantage again. If I had stayed there, I would be out another $400 for rotors that did not need repair. How could it be they were so wrong??? And before you say they are wrong, I already sent it for another opinion to double check. Turns out, everyone agrees your shop was lying. Shame on you.

October 11, 2019

Professional, expert and kind We leased a Volvo from Kundert, bought it out of the lease, and keep coming back for service, even though we live in Manhattan. The service team here More

by Elizabeth W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mazzaro Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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