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Kundert Volvo of Hasbrouck Heights - Service Center

Hasbrouck Heights, NJ

4.7
691 Reviews

691 Reviews of Kundert Volvo of Hasbrouck Heights - Service Center

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September 22, 2016

fast friendly and efficient I was greeted by Pete as a friend and valued customer. Loaner was ready and service completed early. i was pleased that all of the service was covered More

by s and a irrigation
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Pesce
September 20, 2016

Mirror repair Kundert Volvo is a great place to bring your car. The service team are very professional. Chip and Michael assisted me with my mirror that was broke. More

by Volvo xc90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chip Griffin
September 19, 2016

Excellent Service We have purchased or leased several vehicles over the years The staff there is always courteous pleasant and professional They give good advice hav More

by PeteMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Kundert, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Van Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Pesce, Chip Griffin, Mary Martiak
September 19, 2016

Service Car was taken in for scheduled maintenance service . Service department did a full inspection and they recognize tow areas that I will need to have fi More

by Arlene 2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Penambere
September 18, 2016

Excellence Always top notch. Excellent staff. Courteous. Professional. Attention to detIail. Always on time. Friendly knowledgeable staff committed to excellenc More

by oberwitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Griffin, Jim Penambere
September 16, 2016

Multiple bad experiences I'm not going to spend my time enumerating all the issues that I have had with this dealership. They are 1.5 miles from my home and for the last 10 y More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chip Griffin
Sep 24, 2016 -

Kundert Volvo of Hasbrouck Heights responded

Hello Mr. Doktorski, My name is Billy Kundert Jr. and I wanted to reach out to you personally about this issue. It was actually brought up at our managers meeting yesterday and I do apologize for the mistake that was made. I know that you have already talked a little bit with Theron, our quality assurance rep, about why the quote was much higher than it should have been. The alternator that your vehicle needed had a superseded part number and the computer added the cost of both to your quote and unfortunately Chip missed that before he told you the price. I am not trying to make excuses for the mistake but I just wanted to let you know the reason why the quote was much higher than it should have been. If you would have decided to stay here to do the work the error would have been caught and the correct, much lower, price would have been charged. Again, I do apologize for the mistake and oversight with the quote but it was an accident and not done on purpose. I do see that you live locally here in town and we would love if you serviced here but I understand the hesitation from past experiences. We do try our hardest to make sure every customer is handled properly and in a satisfactory manner, but unfortunately accidents do happen sometimes. If you look at our other reviews online you will see any negative ones are very few and far between. If there is anything I can do to help in the future please feel free to reach out to me directly. My email is BKJR@kundert.com and I can be reached at 201-288-8984 ext 122.

September 16, 2016

A pleasant experience overall Everyone I've had contact with at Kundert Volvo of Hasbrouck Heights has been very friendly and most helpful. They always do their best to please. I c More

by topcat-pd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Pesce, Mary Martiak
September 13, 2016

Great Service all around I have always had good experience with Kundert Volvo in Hasbrouck Heights. From sales to service everyone was more than helpful to make sure that all More

by volvoko2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chip Griffin
September 05, 2016

Alway a Great Experience At Kundert I have been doing business with Kundert for over 12 years. Have bought two cars from the dealership and have had all my service with Kundert. Mike, Ch More

by A Satisfied Volvo Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kundert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Kundert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Kundert, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Pesce, Chip Griffin, Jim Penambere
September 04, 2016

Courteous and Professional The gentlemen of the service department are courteous and professional and go out of their way to make the customers feel at home well their service More

by imgblue66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Griffin
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