Kundert Volvo of Hasbrouck Heights - Service Center

Thank you for requesting feedback regarding my recent service experience at your center. I regret to inform you about several concerns regarding my interaction with your service advisor, Emily Mamede. service experience at your center. I regret to inform you about several concerns regarding my interaction with your service advisor, Emily Mamede. The issues began during the initial write-up process. While I had referenced your online pricing for the 50K service, I was quoted a different amount. When questioned, Ms. Mamede's response was dismissive, stating "prices will vary, you should have looked at the website description, which says so." This type of response falls short of professional customer service standards. I believe the customer deserves a better response, not everyone is skilled technically and does a thorough background work on what to expect before coming in. I believe this is the responsibility of the advisors to make the customer comfortable about what they are getting into. During vehicle pickup, Ms. Mamede did not proactively review the completed services or address potential concerns. I had to specifically request details about each item in the service report. Most concerning was the discovery of an unauthorized "Sunroof inspection" charge, listed as "Customer Requested." I explicitly only authorized a battery check. This unauthorized service addition and subsequent charge of over $100 is unethical and potentially fraudulent. With the unpleasant and rude behavior I experienced from her during the write up, I was in no mood to discuss this charge with her. I preferred to let this 100+ dollar charge go, instead of debating with her and ruining my day. While the actual maintenance work appears satisfactory, the poor customer service experience and unauthorized charges have significantly impacted my trust in your service center. As a result, I will be seeking alternative service providers for future maintenance needs. I trust you will address these issues to prevent similar experiences for other customers. More

Great service team and customer service relationship management Flawless work performed Great communication Well done Kundert. management Flawless work performed Great communication Well done Kundert. More

The people are nice, but the thermostat on the car continues to malfunction each time they tell me it's fixed. It's been very inconvenient for me to bring the car in for service. So far all three atte continues to malfunction each time they tell me it's fixed. It's been very inconvenient for me to bring the car in for service. So far all three attempts at the fix have failed. I have low confidence that it will ever be fixed. More

Very professional and knowledgeable Service advisor was very helpful and addressed all my questions and concerns I will definitely recommend them very helpful and addressed all my questions and concerns I will definitely recommend them More

Very helpful fitting us in during a difficult situation. Grateful to them. Very comfortable waiting area Grateful to them. Very comfortable waiting area More

Very good service in a timely fashion Service consultant was very helpful Overall very good customer service consultant was very helpful Overall very good customer service More

I've worked with Mike Mazzaro Jr. of the Service Dept. for several years now and I can attest that you're in good hands with his guidance. He is a very knowledgeable, pleasant and pr of the Service Dept. for several years now and I can attest that you're in good hands with his guidance. He is a very knowledgeable, pleasant and professional person to deal with. He gives you his honest opinion and recommendations and you'll never feel like you were pressured at any time to purchase any services or products that are not truly needed. In fact, he really extends himself to ensure that you are fully satisfied with your experience at Kundert Volvo. It's my opinion that Mike Jr. is an asset at Kundert Volvo. More

Amazing service and helpful staff, the facility is super clean and very nice. Will recommend it anytime clean and very nice. Will recommend it anytime More

I have been working with Mike Jr. since he started at his station, and I must say that his accuracy, friendliness, knowledge, and his ability to spot things I had missed. You have a o since he started at his station, and I must say that his accuracy, friendliness, knowledge, and his ability to spot things I had missed. You have a one-of-a-kind service specialist in Mike Jr.!! More