Kuehn Motor Company, Rochester

Predatory trade in practices here. Will use wrong trim and try to say this is the dealer market trade in value, so they can hope to score big profit margins on a car. Will use wrong trim and try to say this is the dealer market trade in value, so they can hope to score big profit margins on a car. More

Did not respond back after our last conversation asked for information about my trade in never heard back after that. I have a nissan armada I was interested in a infinity QX80 I already was aware they ha for information about my trade in never heard back after that. I have a nissan armada I was interested in a infinity QX80 I already was aware they have the same motors I believe he thought I was an idiot. More

I had emailed dealer on Sunday 6/12/22 that I was interested in that truck. I received an email the next morning at 0900 that someone would be in contact soon. At 1154, I received a voice mail that t interested in that truck. I received an email the next morning at 0900 that someone would be in contact soon. At 1154, I received a voice mail that the truck had just sold. I was not allowed to make an offer. More

Great customer service. I am an out of state buyer and they went out of their way to help get me financed and into the vehicle I really wanted. they went out of their way to help get me financed and into the vehicle I really wanted. More

Be very wary when purchasing an auto here. My first indication that there was going to be problems was when the salesman and finance guy both asked me to leave 5 star ratings for the dealership My first indication that there was going to be problems was when the salesman and finance guy both asked me to leave 5 star ratings for the dealership BEFORE leaving on the day of the purchase. I have never had a dealership ask that before the deal was completed and received the vehicle, and tried it for a week or two. And it went downhill from there. Be very aware of the vehicle you are purchasing here, make sure you check everything before purchasing, take pics of everything, so nothing can be changed or switched. Be very careful of this dealership. Very careful. I was not careful enough. More