Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center

Amazing customer service I purchased my Jeep at Krystal nearly two years ago in the best car-buying experience I've ever had. I continue to get my Jeep serviced here because b I purchased my Jeep at Krystal nearly two years ago in the best car-buying experience I've ever had. I continue to get my Jeep serviced here because both the people are so kind and the prices are competitive. Because of work (pesky day jobs!) I was 25 minutes late to my last appointment. Plus, I spilled almost an entire cup of coffee in my cup holders. The staff made me feel at ease and told me not to worry about being late. They also told me not to worry about the coffee and cleaned it out. To top it off, they replaced my registration sticker, which has been sitting in my glove compartment for months (oops.) I really cannot recommend this dealership enough. The people are so kind, the service is excellent and the selection of vehicles is great. More

Back up camera install I purchased a used 2014 RAM truck it didn't have a back up camera (my wife likes the camera in her Jeep and wanted one in the truck too. We ordered it I purchased a used 2014 RAM truck it didn't have a back up camera (my wife likes the camera in her Jeep and wanted one in the truck too. We ordered it and the scheduled the work for Thursday morning. I was brought it up and was going to wait for the repair. At around noon they offered to take me to town if I wanted lunch. I continued to wait and around 130 they said it was going to be awhile longer and they gave me a loaner car until the repair was completed. I went to pick it up on Friday and they took the time to show me a few of the options on the truck that I was unsure of as it was 15 degrees the evening I bought the vehicle. It is a good 40 mile drive from my house to Krystal and it is well worth it as this is the second positive experience that I have had in less that 2 weeks at this dealer. More

BAD TRANSMISSION SINCE DAY 4 of new. Since the #Minivan was new the BAD TRANSMISSION saga rages on- &- On, - & ON-! Now an added feature of a TOWING FEE WEEKLY- This dealership is wonde Since the #Minivan was new the BAD TRANSMISSION saga rages on- &- On, - & ON-! Now an added feature of a TOWING FEE WEEKLY- This dealership is wonderful to sell you a car but POOR to make it function or communicate with. -THEY IGNORE after purchase and should not receive any accolades for customer satisfaction service. #krystal, #chryler, #minivan, #dealerrating, #dodge, #warensburgh, #dealership, #badtransmission, #andystudler, #austindemarsh, #stevenlofgren, #michellevara, #travel, #cars, #dodgecity, #boys, #caravan, #city, #truck, #people, #retail, #cars, More

This dealership/service department won't stand by their work We had been bringing our car to this dealership for service for 3 years. I will say that prior to our most recent experience, we always found the serv We had been bringing our car to this dealership for service for 3 years. I will say that prior to our most recent experience, we always found the service manager/advisor helpful and pleasant. This past February we brought our car for a routine service (oil change, tire rotation and general diagnostics) before taking a trip to Florida. A week later, on I-95 in So. Carolina we almost lost our tire, losing 3 lug nuts and had 3 studs sheared off while going 75 miles an hour. Fixing the wheel cost us $3000, ruined our vacation (we didn't have a car for 10 days) and if it wasn't for the generosity of family and friends, having to rent cars and stay in hotels would have added thousands to the cost while we waited for our car to be fixed, first in So. Carolina, and again in Florida, before we were able to drive it home. We were told by both the mechanic and service advisor who we dealt with to get our car fixed that the damages were likely caused by the lug nuts not being properly tightened. Obviously upset, we attempted to contact first the Krystal dealership manager Frank Todi, then the Dealership owner about our situation, leaving several messages for each. When no one returned our calls, we contacted Jeep Corporate, who did get a service advisor from Krystal to call us back. His call to us consisted of a denial that they would have done anything wrong. This dealership showed no concern or interest in the damages to our car, accepted no responsibility for it, and to date other than the one call, has never contacted us again despite our asking for a meeting when we returned from Florida, as we wanted to be reimbursed for our expenses for getting our car fixed. Even Jeep Corporate had a casual disregard for our plight, gave us the run around for a month promising to help with getting our money back and then eventually telling us that it is not their policy to do so. We have had to file a complaint with the NYS Attorney General's Office to try to get our money back from Krystal because of their denial and avoidance. All in all, we found that this dealership does not stand behind its workmanship, has no regard for it's customers when there is a problem, and they cannot admit when they make a mistake when it could put people's lives at risk. Our experience has made it painfully clear that if you want integrity, a company that stands behind it's work and products, then you should consider a different dealership and a car other than a Jeep. More