Krieger Ford Inc - Service Center

HORRIBLE DO NOT use Krieger Ford IN Columbus Ohio for ANY of you automobile needs! Their customer service is terrible as best, and they DO NOT care about peopl DO NOT use Krieger Ford IN Columbus Ohio for ANY of you automobile needs! Their customer service is terrible as best, and they DO NOT care about people at all. On the evening of 11/6/15 I went to trade in my 2010 Ford Edge for a little larger vehicle as I have a 9 year old, 11 year old and a baby on the way. When the Carfax report was pulled the gentleman apologized to us stating that they could not touch our vehicle as it has a major recall with the gas tank leaking and possibly catching fire. The sales manager seemed concerned and urged us to contact the Ford dealership immediately. We were not aware that this was a problem. I became very concerned as this is my main vehicle for transporting myself to work and my children to school. What if someone rear-ended my and sparked the gas tank, what if I was driving and the gas tank explodes? On the morning of 11/7/15 I called the service department at Krieger Ford and spoke with a gentleman by the name of Kevin. I explained about the previous night and finding out about the recall and my sincere concerns and wanting to have this looked at as soon as possible. Kevin proceeded to tell me that they are not working on the 2010’s, they are working on the ’07 and ‘08’s and that they only have a certain number of parts and need to keep them available for the 2007 and 2008 models so they can be fixed as people bring them in. He then proceeded to inform me that they will send me notice in the mail “IF I am the registered own” of when to bring it in and have it looked at. When I should be expecting this, as I AM the registered own, he stated “not until the end of December or more like the beginning of next year.” Much to my concern I asked Kevin “am I supposed to keep driving this with my children and myself in it and hope that in the meantime my care does not catch fire or get rear-ended and prompt the car to explode with my family in it?” Kevin must have found this statement funny as he proceeded to LAUGH AT ME! And then told me to keep driving it until the notices was sent. I have NEVER felt so INSULTED in my life. I am a hard working wife and mother who wants to make sure that my family is safe. I have been an AVID Ford owner since I started driving almost 14 years ago. I am now STUCK in a vehicle that I DO NOT FEEL SAFE IN, NOR DO I WANT ANYMORE, and I cannot get rid of it. PLEASE DO NOT EVER GO TO KRIEGER FORD in Columbus, Ohio! AND THINK TWICE BEFORE PURCHASING A FORD OR FROM A FORD DEALERSHIP. TAKE IF FROM SOMEONE WHO HAS HAD FAMILY THAT HAS RETIRED FROM FORD AND HAS WORKED FOR FORD MYSELF. THE COMPANY HAS BECOME TERRIBLE. More

Pleasant Good service and prompt I took truck for recall and had other work done. Luke was very helpful and vehicle was done on time. I would recommend them Good service and prompt I took truck for recall and had other work done. Luke was very helpful and vehicle was done on time. I would recommend them in the future More

Worst service ever Do not go to this dealer. It is the worst device I've ever had. I was told my car would be ready by 2pm. I got there at 6 and it had not even been sta Do not go to this dealer. It is the worst device I've ever had. I was told my car would be ready by 2pm. I got there at 6 and it had not even been started. Then I was told that the service guy I was working with typically did these types of things and made big mistakes and it was just the way it was. No managers there to talk to. I then found a scratch on my car. Called for 2 weeks straight before I got any kind of manager to call me. Do not ever go here for service. You will regret it. Every single person in the waiting area was angry about something. More

Terrible service and had to come back for multiple repairs. Talked me into having more items than needed replaced the first time. Had to go back in for additional work due to the first visit. BAD! repairs. Talked me into having more items than needed replaced the first time. Had to go back in for additional work due to the first visit. BAD! More