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24 Reviews of Krieger Ford Inc - Service Center
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February 22, 2020
SYNC SYSTEM We purchased a 2017 Ford Edge Titanium 37 mos ago new - the SYNC system stopped working and we were told by the dealer that they had to replace the sy We purchased a 2017 Ford Edge Titanium 37 mos ago new - the SYNC system stopped working and we were told by the dealer that they had to replace the system - $900.00 to do this one month after the warranty expired on the auto. We have since learned this is a nationwide problem with all Fords with this system - a pending class action law suit and many individual lawsuits. Ford should not be selling their products with this system - this is unethical and unfair to all who buy Ford products and those dealers who sell them without disclosing this major problem. Our last 4 autos have been Fords and this one will be the last due to the dishonesty of Ford and by implication Krieger Ford. The service tech Rick was accommodating & apologetic. STAY AWAY FROM ALL FORDS WITH THE SYNC SYSTEM!!!! More
by William
Employees Worked With
Rick
August 20, 2019
5 star service from start to finish Called ahead wanted service. Erica answered politely said come on in. Arrived ask her to have glue from previous sticker on window removed. Another hi Called ahead wanted service. Erica answered politely said come on in. Arrived ask her to have glue from previous sticker on window removed. Another high energy response no problem and it was cleaned. Time to take service and call me promptly was perfect. always had a smile during my short visit.Pointed out the future needs to watch out for. Thank you Erica. More
by Jmac
Employees Worked With
Erica Bowen?
March 12, 2019
Dealership & Sales Rep You can Trust! I recently purchased my third car since 2002 from Carl Easley of Krieger Ford. He is knowledgeable, professional and very patient he encourages you t I recently purchased my third car since 2002 from Carl Easley of Krieger Ford. He is knowledgeable, professional and very patient he encourages you to ask questions and wants your vehicle to be a good fit! He walked me thru the process and at no time did I feel pressured. Krieger has great employees from sales, financing and service repair. Thank you for making this great experience. More
by Bren Escape
November 06, 2018
Parts Department are thieves! I purchased a key fob from their parts department. I Fed Ex'd it back the next day as it wasn't the correct one, and despite their verified signature I purchased a key fob from their parts department. I Fed Ex'd it back the next day as it wasn't the correct one, and despite their verified signature and name receiving it, the parts department said "we can't find it", and so I am out $200? Do the right thing, Krieger!!! More
by baldraver123
Employees Worked With
Jeff Pinkerton
May 08, 2017
Rude and slow service My problem with the service center started as soon as I pulled up. The garage was full so I parked out front. A service rep, Rick, came out yelling at My problem with the service center started as soon as I pulled up. The garage was full so I parked out front. A service rep, Rick, came out yelling at me to move out of the way which I clearly was not. So I humored him and moved. I go in and was greeted by the same rep, Rick and he nastily ordered me to move the car into the garage now, they can't do anything until it's in the doors. So I complied and came in. I explained I had an appointment and asked for a ball park of how long it would take so I could plan my day. He launched into a lecture about how I need to plan my day more responsibly and that there is no way to tell me how long it would be. I explained that I had a similar problem in the past and they got it taken care of in about an hour and a half and he rolled his eyes and said repeated the lecture about responsible time management like I was a child. Beyond that, the waiting room is outdated, loud and not very comfortable. You'd think if they expected there PAYING customers to spend endless hours there they'd at least attempt to make it not look like a dungeon. I will be sticking with Germain Ford from now on. More
by ddagget
Employees Worked With
Rick
April 10, 2017
Horrible Rude Service Service messed up my car and would not make good on their mistakes. Staff extremely rude and unprofessional. Was planning on trading in my old Ford fo Service messed up my car and would not make good on their mistakes. Staff extremely rude and unprofessional. Was planning on trading in my old Ford for a new Explorer there, however, because of multiple bad service experiences, will be going to a different Ford dealer for sure! More
by DH
Employees Worked With
Service manager and staff
March 03, 2017
Slow expensive and uninformed God forbid you have a question and aren't there at the exact moment that the one special informed person is then you are just out of luck. But believ God forbid you have a question and aren't there at the exact moment that the one special informed person is then you are just out of luck. But believe me, you will still pay. More
by madagascar
Employees Worked With
Andrew Jones
September 15, 2016
Poor Service Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system. Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system...that would have been fine...IF I WOULD'VE HAD A NEW KEY FOB. Now the key fob I have doesn't work and he said I can come back in to get a new one for an extra $225...after just paying $350. Then I called the mgr Kevin Willish twice yesterday...no call back.I called this morning and he said he had gotten my messages. How unprofessional that you don't call a customer back. Krieger Ford is a RIP OFF!!!..... About a week ago the GM Mike Smith contacted me with a solution....that worked!!! I thank him for coming up with the solution. Sad that it had to get to him before something was done...BUT I appreciate him for what he did! I give 4 stars on customer service to Mike Smith...not Bill or Kevin! More
by Unprofessional
Employees Worked With
Bill Price, Kevin Willish, Mike Smith
April 24, 2016
Excellent service I recently had my car in to Krieger Ford. My advisor Bill Price was as knowledgeable and professional as anyone that I have ever dealt with. Keep up t I recently had my car in to Krieger Ford. My advisor Bill Price was as knowledgeable and professional as anyone that I have ever dealt with. Keep up the good work Krieger! More
by Happy customer
Employees Worked With
Bill Price
December 27, 2015
Service is bad Had my car for a whole day and did nothing. Made the appointment two weeks in advance so they could order a timing belt. Dropped car off before 8am a Had my car for a whole day and did nothing. Made the appointment two weeks in advance so they could order a timing belt. Dropped car off before 8am and picked it up around 5pm. It was a standard scheduled 60,000 mile service and they made no apology. Rude, disrespectful, jerks. More
by Tammy
Employees Worked With
Service manager
