Krieger Ford Inc

Great experience I had the pleasure of working with Jim McDuffie when purchasing a 2014 Ford Edge. Start to finish Jim was absolutely wonderful to work with. He list I had the pleasure of working with Jim McDuffie when purchasing a 2014 Ford Edge. Start to finish Jim was absolutely wonderful to work with. He listened to what I was looking for in a vehicle, found me great options, and help set up the buying process to be as quick and simple as possible so I could get in and out after work. I cannot say enough great things about Jim and Krieger. Thank you! More

First rate service from Carl Easley I would highly recommend Krieger Ford and especially working with Carl Easley. I just purchased my second car with Carl's help and I find him to be ex I would highly recommend Krieger Ford and especially working with Carl Easley. I just purchased my second car with Carl's help and I find him to be extremely professional and efficient. He is able to assess what you need from a car and work with you to get exactly what you need. I find him to be honest and efficient which I really appreciate. Once my new car arrived he took all the time I needed to help me get the technology set up, saving me the time of figuring it out on my own when I got home. I drove off the lot with all of my settings in place and love my new Escape. Carl is so easy to work with and he is the reason that I returned to Krieger when I was ready for a new car! More

Poor Service Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system. Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system...that would have been fine...IF I WOULD'VE HAD A NEW KEY FOB. Now the key fob I have doesn't work and he said I can come back in to get a new one for an extra $225...after just paying $350. Then I called the mgr Kevin Willish twice yesterday...no call back.I called this morning and he said he had gotten my messages. How unprofessional that you don't call a customer back. Krieger Ford is a RIP OFF!!!..... About a week ago the GM Mike Smith contacted me with a solution....that worked!!! I thank him for coming up with the solution. Sad that it had to get to him before something was done...BUT I appreciate him for what he did! I give 4 stars on customer service to Mike Smith...not Bill or Kevin! More

Great experiences! Highly recommended by a friend who had very recently purchased a Ford Edge from salesperson Geno Frissora, my wife and I sought out Geno to hopefully Highly recommended by a friend who had very recently purchased a Ford Edge from salesperson Geno Frissora, my wife and I sought out Geno to hopefully lead us to a similarly good deal in a lightly used hybrid-electric. We knew very little about this type of car, but Mr. Frissora certainly did. He was straight forward about all aspects of hybrid-electrics, friendly, knowledgeable and definitely interested in helping us find the right car for us. We did find that vehicle, a 2013 Ford C-Max, which we like very much. Geno was very patient with us, and even took time, today, seven weeks later, when I dropped the car at Krieger's service department for a pre-winter check-up, to explain more about the gas/electric functioning. And, when I returned to the service department for my C-Max there was no charge for my pre-winter check over! Great people, fine dealership! More

Service is bad Had my car for a whole day and did nothing. Made the appointment two weeks in advance so they could order a timing belt. Dropped car off before 8am a Had my car for a whole day and did nothing. Made the appointment two weeks in advance so they could order a timing belt. Dropped car off before 8am and picked it up around 5pm. It was a standard scheduled 60,000 mile service and they made no apology. Rude, disrespectful, jerks. More

Amazing experience! What an amazing experience! I had been looking for a small, weekend use truck for some time. I found one on the used car lot at Krieger Ford and wen What an amazing experience! I had been looking for a small, weekend use truck for some time. I found one on the used car lot at Krieger Ford and went to see it. I was curious about why it had been on the lot for so long and found that it was a manual. Generally, it seems that you have to be of a certain age to know how to drive one. I got a great deal on a really great truck. I've been nothing but pleased with it. Not long after I bought it, the check engine light came on. I called the next morning and was told to bring it in and they would take care of it. I bought this truck with no warranty, so they didn't have to make any repairs to it, but they took it back and sent it to the Nissan dealership to have it repairs. It turned out to be a fairly significant repair which they covered at their cost. They never complained about the expense, instead they were concerned with my experience and satisfaction with the purchase process. That was very refreshing! I would highly recommend Krieger Ford for your next auto purchase. I will certainly be back. When you go in, ask for Dennis Fritz. He’s the best!! More