Krause Toyota

I placed an order for the new Toyota Sequoia with Cliff over the phone. While I am 2 hours away from the dealership, Cliff was professional and respectful in taking my downpayment and keeping in touch with over the phone. While I am 2 hours away from the dealership, Cliff was professional and respectful in taking my downpayment and keeping in touch with me while I waited for my turn to purchase the vehicle. When it came time for the purchase, Cliff was transparent with the out-the-door price, did not pressure me into unnecessary options, and on the day of the pick-up did not surprise me with additional options. The time I spent at the dealership for paperwork and car setup was significantly less than the average time one spends at a dealership. During the visit I had a chance to meet Mr. Krause Senior, the father of the current owner and made sure to thank him for the great purchase experience. Overall, I am super satisfied with Cliff and Krause Toyota and will be recommending it to my friends. More

My salesman, Cliff, was extremely helpful throughout the entire process of purchasing my new vehicle. He is very kind and personable and answered any questions I had. Jason in financing was also great and m entire process of purchasing my new vehicle. He is very kind and personable and answered any questions I had. Jason in financing was also great and made the financing process extremely smooth. I recommend this dealership to anyone looking to purchase a vehicle. More

I was looking for a used vehicle for a family member. I was met by Cliff Swoyer who proceeded to help me find the exact vehicle I was looking for. My experience with Cliff was one of the most pleasant I was met by Cliff Swoyer who proceeded to help me find the exact vehicle I was looking for. My experience with Cliff was one of the most pleasant car buying experiences I have ever had. He was a very personable, informative and an honest salesman. I assured Cliff that I will share my experience with anyone looking for a Toyota and have them go to Krause Toyota and ask for Cliff. I will be coming back to your dealership for years to come. Thank you very much for a great car buying experience. Pat Guditus More

This review is being written following eight weeks of engagement with Krause Toyota Sales Department. I simply wanted to purchase a 2020 XLE Sienna with nearly no options and made that clear on day one. engagement with Krause Toyota Sales Department. I simply wanted to purchase a 2020 XLE Sienna with nearly no options and made that clear on day one. Didn’t want to pay for options someone else decided I needed on my Sienna. I especially wanted to avoid Toyota’s $1,410 Navigation package, and made that clear to the Sales Rep who added that “no car buyers want that, they have their phones”. Discussions with Krause that lasted for eight weeks ended when they announced to me that the Sienna they “ordered” for me had arrived. With, you guessed it – the Navigation package – and that I would be expected to pay for it even though I never wanted it. Krause gave me a take it or leave it offer - I didn’t accept it. This leaves me starting the whole car-buying process over again. Nice! If you plan to shop for a vehicle at Krause Toyota: 1) Do not communicate with Krause via phone or email. Requests may be misconstrued, details may be forgotten, numbers may change. I’m suggesting that you communicate everything in person and in writing because misunderstandings probably won’t go your way. None went my way. 2) When you visit Krause, write down exactly what you want on the vehicle you’re after. Have the sales rep sign the list to verify he/she understands - what you want – not what someone else may decide that you need. If Krause has to go outside the dealership to locate a vehicle – make sure the sales rep understands what you want – reference the list. Make sure they understand anything not on the list won’t be paid for. 3) If you’re trading a vehicle, do an honest KBB assessment of your vehicle’s trade value range. Don’t over-value your trade condition. Carry the KBB trade value sheet to the dealership with you to be sure you’re at least getting average of the range. I didn’t do this and received a Krause offer of the lowest value of the range. I used their assessment of condition following their inspection of my trade-in and found it was worth more. 4) Through the process at Krause expect that: a. Trade allowance may be communicated verbally at a different rate than will show up on the price build sheet you receive. Inconsistent communication meant my trade value was represented three different ways on the paperwork provided to me. So, I was always guessing about whether I was getting a straight story. Again, see my note above about not doing any phone discussions. b. When Krause says they can’t locate your vehicle in the tri-state area they may offer to “order” a vehicle and it may take around four weeks. At the end of the four weeks the “ordered” vehicle may arrive, and it may have that pesky $1410 navigation package you made it clear you didn’t want installed. Happened to me. When you ask why an “ordered” vehicle would have an expensive add-on you don’t want, you may be told they really didn’t “order” from production line because that would have taken 4-6 months. The vehicle that arrived for me – could have been purchased at another local dealership by me six weeks prior. So, what did I get for being patient, waiting for an “ordered” vehicle through Krause - Nothing. c. You will be expected to pay for the vehicle’s transport to the dealership - $1,120. I’ve never liked this charge, but during our discussions didn’t challenge the profit built into it. d. You will be expected to pay a “Documentary Fee” - $389. Probably some actual title transfer costs they’ll incur, but likely also paying the Krause employee for doing the paperwork. I’ve never liked this charge, but during our discussions didn’t challenge the profit built into it. Your call as to whether you want to deal with Krause Toyota. More

First Time Toyota Buyer Visited the dealership a few years ago while getting interested in hybrid. Came back recently and met Kerry Loch, salesman extraordinaire in my book. Visited the dealership a few years ago while getting interested in hybrid. Came back recently and met Kerry Loch, salesman extraordinaire in my book. We visited a total of 3 times until I made my mind up. Kerry had the answers to my question. Drives a hybrid himself so he is KNOWLEDGABLE. I told him I would not wait 4 weeks for a car and Krause was able to dealer-trade and get me my car. Very thorough explanation. After I had it a couple of weeks and developed more questions I came back but Kerry was on his day off so the Sales Manager and the service department took care of reprogramming and explaining my concerns. So far VERY HAPPY with my first Toyota. Salesman help each other when a customer or potential customer is there. More