Krause Family Hyundai - Service Center

We had an appt for 10:00. We were there about ten minutes early. Took our car right in. We were there until 11:30. Just got an oil change, no tire rotation. At 11:00 my husban We were there about ten minutes early. Took our car right in. We were there until 11:30. Just got an oil change, no tire rotation. At 11:00 my husband noticed that they were just then doing the oil change. Why make an appt? We love our Santa Fe and go to this service center because we know they check everything out. Just wish they were alittle faster. Maybe make fewer appts!? More

Very clean environment. Associates very helpful. Communication with me was great both clear and timely. The young men who drove the shuttle were outstanding. Associates very helpful. Communication with me was great both clear and timely. The young men who drove the shuttle were outstanding. More

I was told it would be an hour and fifteen minutes, I waited an hour and a half before I called. I was then told I would receive a call in 3-5 minutes, which I never received. I had to call again, and by waited an hour and a half before I called. I was then told I would receive a call in 3-5 minutes, which I never received. I had to call again, and by this time my phone died mid conversation. In total, I waited well over two hours with little to no communication until I took it upon myself to walk in and speak face to face. I don’t think it was the service advisor’s fault, as I heard him mention being pulled into a meeting and such. Either way, unprofessional and ridiculously late. More

My appointment was on time. The service rep was very customer driven. The staff was friendly. The service rep was very customer driven. The staff was friendly. More

Everyone was friendly from the service porter to the service advisor. Brittany was professional and knowledgeable. I was impressed with the dealership as well , clean , convenient location , customer am service advisor. Brittany was professional and knowledgeable. I was impressed with the dealership as well , clean , convenient location , customer amnesties. More

Fast service, friendly and great follow-up. We previously took our Kona to Hyundai Autonation Mall of Georgia in Buford where we purchased the car. Slow service, didn't complete service, and no We previously took our Kona to Hyundai Autonation Mall of Georgia in Buford where we purchased the car. Slow service, didn't complete service, and no call back from their service manager. We will be using Krause for our service needs! More

Awesome service and service person was very attentive to my needs… Facility was clean and awesome my needs… Facility was clean and awesome More

The staff was extremely courteous and Paul (PJ) explained everything thoroughly before start of service and was very friendly. The waiting room was comfortable and service was quick. Look forward to servicin everything thoroughly before start of service and was very friendly. The waiting room was comfortable and service was quick. Look forward to servicing my car with this location in the future. More

The car I bought has weird sound when I turn the wheel to right and left , right and left , More

No wait time. Was immediately taken care of. Was called when service was finished as was asked to do. Vehicle was delivered to door immediately. Was immediately taken care of. Was called when service was finished as was asked to do. Vehicle was delivered to door immediately. More