Krause Family Ford

-I had a trade-in price in my mind before arriving at the dealership, and that was agreed on. I wasn't going to haggle unless I felt the offer was completely unfair -Colleen is very friendly and personable. dealership, and that was agreed on. I wasn't going to haggle unless I felt the offer was completely unfair -Colleen is very friendly and personable. I arrived about an hour early for our appointment, and she immediately helped out. She took the edge off what is normally a very stressful process, and made me feel important and valued -No pricing games. The price was right in line with what we agreed to. It was actually a little less than I expected because I was liberal in estimating sales tax. I was caught off guard by my final APR, but that's my fault for not asking (in fairness, Colleen did tell me I wouldn't receive 0% financing -and- all the cash back offers) -The vehicle was the one I agreed to buy. Sounds like a no-brainer, but a few years ago I had another dealership quote me a price, and when I went to look at it the next day they pulled the old trick of telling me that vehicle was now gone "but hey, look at this one over here!". -Their patience with me. I had just paid-off my trade-in, so Ford didn't have time to mail the title to me before I went to the dealer. I also didn't think to bring my dad with me since he co-signed on the last vehicle, and thus needed to sign off on the trade-in too. Todd in particular was very flexible in working with me on that. Professionalism all around. I'd look at Cherokee Ford again for my next car, and I live 40 miles away from them which is a testament to my overall experience More

I arrived on a Saturday evening looking for a new car. Brain greeted me when I arrived and was asking about an F150 or explorer but ended up with a 2013 Escape. I explained my situation, i.e bankruptcy a Brain greeted me when I arrived and was asking about an F150 or explorer but ended up with a 2013 Escape. I explained my situation, i.e bankruptcy a year ago to off load some properties in FL. We talked a bit and then we filled out a credit app to find out what I could really afford; that was a it bit early but better to know than to get hopes up. After discussing payments and want I could afford, I ended up looking at Ford Escapes. I ended up with a 2013 FORD sel that had only been used by FORD. IT was a very nice car, with leather seats and a lot of features. Brian threw in a cargo cover and a luggage rack but would have to come back on Monday to get everything. It turns out parts didn't have the parts so they would have to order them. Brain couldn't find the spare key initially, the code for the computer would have to be looked up. I had no issues with the financing. It initially started at rate of 9.9% but as we were filling out paperwork, ALLY bank came in with a rate of only 7.1 and a payment in my range. I did purchase the 100K warranty. The parts came in but whoever the parts were ordered through, sent the wrong luggage rack so they had to be reordered so I had to come back on a Saturday morning to get them installed. My issues: My understating of what I was getting in terms of the luggage rack would also include the cross rails but it didn’t so I had to order those myself for $134. I don’t think I got a “dog gone good deal”. I think I got a decent one. I think I got what the MSRP was for that car with that amount of mileage on it. More

When we came to look at the Ford Fusion Hybrids, RIch was a very good sales person. He allowed us to walk around the lot and look at things on our own time before coming out to help us. We very much apprecia a very good sales person. He allowed us to walk around the lot and look at things on our own time before coming out to help us. We very much appreciated the low pressure sales approach. It made us much more likely to purchase a car from your dealership. The order process was easy and Rich maintained email communication throughout the building process. The only complaint that I have deals with the car's pickup. The car was shipped without a computer microchip that it needed. You had to have it shipped from the production line separately. This would have been fine however we were informed that the car had arrived and was ready to be picked up. I was unable to come that day but rearranged my work schedule and planned to leave early the next day to get the car. RIch contacted my husband an hour before we were coming to get the car to tell us it was not ready yet. This happened again the next day as well. We ended up getting the car a week later. I would not have cared that there was a delay as long as it was told to me upfront. We didnt find out about the micropchip issue until several days after we were told the car was supposedly ready. Accurate communication would have eliminated the frustration. When we did come to get the car, financing was ready and the process only took about 30 minutes which was nice. I am happy with the car, I feel I made a great choice and would overall recommend your dealership to others. More

This dealership was great. They found the vehicle that I wanted and delivered it quickly. The price they gave me on my trade in was exactly what I wanted and the price of the new car was fair. The staff was wanted and delivered it quickly. The price they gave me on my trade in was exactly what I wanted and the price of the new car was fair. The staff was great and continue to be attentive and helpful. My experience was a very positive one and I would recommend this dealer to anyone looking for a car. More

Excellent service. Salesperson was very thorough and kept me informed through the entire process. Walked me through all of my tech questions and was very understanding. Will be back! me informed through the entire process. Walked me through all of my tech questions and was very understanding. Will be back! More

Working with Colleen Bernard was one of the most stress free experiences I've had, especially considering I was buying a brand new Mustang. This was the first new car that I have bought, yet Ms. Bernard n free experiences I've had, especially considering I was buying a brand new Mustang. This was the first new car that I have bought, yet Ms. Bernard never tried to convince me to purchase the vehicle. She also worked with me on a price that fit in my range. Since I bought the car, she has also maintained contact with me and made sure that I am still satisfied with the car. I whole heartedly recommend Cherokee Ford of Woodstock to anyone looking to purchase a new vehicle. More

Mary greeted us and we could see she was very personable. My wife and I told her what we wanted and she was able to help us with our needs. We test drove a vehicle and she told us of all the features of it My wife and I told her what we wanted and she was able to help us with our needs. We test drove a vehicle and she told us of all the features of it. We were not ready to buy but told her what we wanted to buy if we came back. In the meantime she emailed us and found a rebate on what we wanted. When we decided to buy the vehicle she promptly got the process going and even stayed late to set up sync for us. It was a great experience and Mary was fantastic. If we buy another vehicle someday we will come back to see her. More

Salesman was very knowledgeable of my purchase options utilizing Ford incentives, x-plan, financing etc. Buying experience was pleasant and low pressure which was appreciated. This is my fourth car from utilizing Ford incentives, x-plan, financing etc. Buying experience was pleasant and low pressure which was appreciated. This is my fourth car from Cheorkee Ford and will continue to use and recommend them. More

First and foremost it is worth noting that I absolutely hate dealing with salesmen. I am not exaggerating when I say that working with Bill Montooth at Cherokee Ford was the single best experience that I h hate dealing with salesmen. I am not exaggerating when I say that working with Bill Montooth at Cherokee Ford was the single best experience that I have ever had buying a car or anything else. He was sincerely friendly and made me feel that I represented more than a possible sale to him. He took the time to talk about what I need and how the car would fit into my situation. He (and I suspect the finance department) went the extra mile to get me financed despite a less than stellar credit rating. He gave me his card and made it abundantly clear that I could call him whenever I wanted about the car or any questions that I had. Even as he dealt with other customers who had dealt with him in the past I could see from his actions and hear in his voice that he cared about their situations too. I am originally from Michigan and my father retired from Ford; in fact, the car I bought was built at the plant he worked at. So needless to say that I try to be loyal to the brand because I understand how hard the workers work and what it means to the local economy back home. However, I have had bad experiences in the recent past and as loyal as I try to be, I was leery about buying a FORD again. With all of this in mind I want it to be clear that I believe that the highest compliment a person can give to another person is their loyalty. So I am not just "talking rainbows and lollipops" when I say this: I do not intend to buy a car from anyone other than Bill Montooth for as long as I live. More

Exceptional buying experience. Did not feel preasured. The sales person explained the vehicles and options I asked about and answered all of my questions directly and honestly. I would buy for Cherlokee The sales person explained the vehicles and options I asked about and answered all of my questions directly and honestly. I would buy for Cherlokee Ford again and would ask for Pete Gay. The Finance Manager, Nathan Wyman was also easy to work with and very helpful. More