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Krause Family Ford
Woodstock, GA
464 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 464 reviews
September 10, 2013
The salesman was genuous. Also, he helped to make the transaction as seamless as he possibly could. The only issue that I had was with the finance guy selling the last minute "four to seven" year vehicle transaction as seamless as he possibly could. The only issue that I had was with the finance guy selling the last minute "four to seven" year vehicle warranty package which was somewhat pricey. In four to seven years, I can only hope that Ford lives up to the "bumper to bumper" warranty package...if needed. Skip Baldwin More
by Connor11
Employees Worked With
The picture didn't look much like him. , Bob Ahrens
September 05, 2013
I got to the Dealership about 9:30a last Saturday morning and went home with a 2010 Ford Edge in excellent condition in the early afternoon. Harvey answered all of my questions and we got the additional Warr and went home with a 2010 Ford Edge in excellent condition in the early afternoon. Harvey answered all of my questions and we got the additional Warranty for Service so that I am protected for many years to come. I am very pleased with my 1st visit to Cherokee Ford! It was an amazing experience! More
by divinehuntress
Employees Worked With
Harvey, Nick and Nate and I met Ryan as well
August 28, 2013
I have purchased 4 cars from ford and had no complaints but this time it has not been a pleasure. I had to make several trips back to get pape work done and then found out I did'nt qualify for gap insuranc but this time it has not been a pleasure. I had to make several trips back to get pape work done and then found out I did'nt qualify for gap insurance because they filled out the wwong paperwork. So again I had to go back to sign paperwork to get the coverage i was charged for.the first day I drove home notice a rattle in the motor and they claim dont worry it is just a belt. so I spent hours there to have work done and then to fine out I still had the problem. So I went back again and this time they gave me a loner car and kept it to fix.Said he was fixed but still had the noise. Now the air quit working it is at your shop now and now they want me to pay almost 800 dollars to fix it. This is crazy I went to a dealer ship I thought I could trust instead of a car lot and feel like i bought their lemon of the month. Well i was waiting on a call back today from manager to see what they were going to do to help resolve this problem and never received call. Chris in the shop called me again to see if he called and if I decided if I want the repair. Please see if there is anything you can do to resolve this. More
by misangied
Employees Worked With
Ralph Bullard
August 10, 2013
Really appreciate the work Tim and Rich did to make our deal work! Great trade in offer up front and a great price on the new car! Hassle free and very accommodating. Thanks guys! deal work! Great trade in offer up front and a great price on the new car! Hassle free and very accommodating. Thanks guys! More
by 4scott4
August 06, 2013
Yes, the dealership was easy to work with. Rich Tucci took excellent care of us, and we are happy with our Explorer. The experience was much better than any other Ford dealership we visited. Go see Rich took excellent care of us, and we are happy with our Explorer. The experience was much better than any other Ford dealership we visited. Go see Rich when you are looking for a new car! More
by Croxton
August 04, 2013
Good experience. I was please with my 'new salesman' and the cooperation he received from Mary to assist him in getting the answers to all my questions. salesman' and the cooperation he received from Mary to assist him in getting the answers to all my questions. More
by facurtis
Employees Worked With
Mary
August 02, 2013
I was treated very well from beginning to end. Harvey was very friendly and helpful without being pushy. He helped me to evaluate my many options and choose the best thing for me and my family. The pro was very friendly and helpful without being pushy. He helped me to evaluate my many options and choose the best thing for me and my family. The process was very smooth and quick, and the price quoted was exactly what I paid, no extras or sneaky fees, etc. I am very pleased with the whole experience, and will be sure to tell others and come back here first for my next purchase! More
by DavidMeadows
Employees Worked With
Harvey Burkin, Emily Martin
August 01, 2013
Pete Gay was our sales person. He was easy to communicate with and answered our questions without hesitation. He did not push us to make a decision right away. He understood that we needed to d communicate with and answered our questions without hesitation. He did not push us to make a decision right away. He understood that we needed to discuss such a larger endeavor at our leisure. A good salesman knows what to say and when not to say it. Thanks for a good experience. Regards, Ed and Payton Szpindor More
by Szpindor1
Employees Worked With
Pete Gay
July 30, 2013
I actually visited a Ford dealership in Kennesaw before coming to Cherokee Ford yesterday. I actually left the other Ford dealership without a car and the experience/way I was talked to left a bad taste in coming to Cherokee Ford yesterday. I actually left the other Ford dealership without a car and the experience/way I was talked to left a bad taste in my mouth. However, yesterday was a success! I felt respected and left in my new explorer! I've already recommended Cherokee Ford to two people I know who are planning to get a new car very soon. Thank you Rich, Ken, & everyone that worked to get the price I needed. More
by wittleflower
