Krause Family Ford

Purchasing great experience starting with Tasha to Sean and Harvey in sales to Tim with the financial paper work. a very smooth and easy process; everyone bent o great experience starting with Tasha to Sean and Harvey in sales to Tim with the financial paper work. a very smooth and easy process; everyone bent over backwards to help and make me fell comfortable. this is the second car i have purchased from cherokee ford within the past 10 months. just a great group of people! More

New Car Purchase Sara Simonds contacted me on Monday night. I gave her what I wanted and before she left work that evening she had located the car that I wanted. She Sara Simonds contacted me on Monday night. I gave her what I wanted and before she left work that evening she had located the car that I wanted. She left the information with Bill Montooth and from the moment I walked in every one was terrific. Mr. set me up so that I have everything I would need for the next 7 years. I love my new car and thank everyone who helped me yesterday. Judy King More

Easy to purchase two new vehicles Cherokee Ford (CF) knows there is more than "selling a commodity" in this day and time when it comes to buying a new vehicle. CF proved this by the f Cherokee Ford (CF) knows there is more than "selling a commodity" in this day and time when it comes to buying a new vehicle. CF proved this by the friendly upfront greeting, letting the Customer express what they are seeking, showing them the Service and Parts Department introducing in each. No "heavy sales pitch" and no pressure when "signing the papers" to purchase this or that. I was very impressed with all that became involved with our purchases. CF followed up multiple times verifying all is well. More

Friendly sales service with a seamless transaction. We just purchased a 2014 Ford Explorer from Bill Montooth 3 weeks ago and could not be more pleased. Bill and the rest of the staff made us feel welc We just purchased a 2014 Ford Explorer from Bill Montooth 3 weeks ago and could not be more pleased. Bill and the rest of the staff made us feel welcome from the start and this continued through the close of sale. The purchase price including the trade-in allowance was clearly and fairly presented to us with no high pressure sales. Bill did a great job of describing the vehicles and options on each of them as well as explaining the various purchase prices and payment choices. He really helped us through the process with valueble input that assisted us in making the best decision. We have purchased many cars through the years and have had some very unpleasant experiences but Cherokee for Ford got it right. They provided a relaxed hassle free environment that allowed us to weigh the options and decide what was best for us. This let us walk away with confidence that we made the right decision and eliminated any buyers remorse or feelings that we ended up with a deal that was better for the dealer than us. Kudos to Cherokee Ford! More

Bad business I was giving keys on a deal and I put vehicle on insurance had inspected in another state paid money out just for them to say it's a no go after havin I was giving keys on a deal and I put vehicle on insurance had inspected in another state paid money out just for them to say it's a no go after having the vehicle a whole week. Not to mention I had to re clean interior for to much shine sprayed on dirt, and I replace blown tail light. Bad business , the back and forth crap was crazy. Very disappointing after reading such good reviews. I lost money that I want get back and wasted time coming through your doors. Smh More

Good Experience Everyone was very helpful in making a process of a Ford Fiesta. From the Sales, Internet and Financing they were able to take my old Explorer as a tra Everyone was very helpful in making a process of a Ford Fiesta. From the Sales, Internet and Financing they were able to take my old Explorer as a trade in and get a new 2015 Fiesta. More

The Best experience I have ever had purching a new car!! Very happy!!! Everyone that I spoke with was friendly and helpful!!! Answered all of my questions!! Rich Tucci stayed late to make sure that I know Very happy!!! Everyone that I spoke with was friendly and helpful!!! Answered all of my questions!! Rich Tucci stayed late to make sure that I know how everything worked on the car.. I have had several follow up calls and emails since.. Overall EXCELLENT - experience!! I will be back!!!!!! More

Amazed for the Second Time!!! Ford Explorer and Ford Fusion Last November, my Wife and I went to Cherokee Ford and met Rich Tucci. We had prayed earlier that day that we would find the right vehicle and the rig Last November, my Wife and I went to Cherokee Ford and met Rich Tucci. We had prayed earlier that day that we would find the right vehicle and the right deal. We were really nervous about buying a vehicle since our SUV had over 300K miles and we had it since 2004. Rich was super nice and professional and I kept thinking everything was too good to be true but he did everything he said he could do. It was a very good experience. We test drove several vehicles and he was very patient with us as we kept wanting to try different vehicles. He listened to our needs, wants and likes and put us a wonderful 2007 Ford Explorer that we could not be happier with. He kept us within our payment range and they gave me $1000.00 more for my trade in than I thought they would. It was great knowing that I didn't have to worry about my wife having issues with our Jeep anymore. Over the next few months, I decided it was time to trade in my truck of over 300K miles. Again, we test drive several vehicles but I didn't find anything I liked. Rich was very patient with me and finally in July, my Wife and I went to test drive some cars. I was looking for an older Ford Focus or soemthing really cheap on gas with a low payment. Again, we test drove about half a day and Rich was very patient with me and spent most of the day with us. He listened to my needs, wants and likes and instead of leaving in a 2005 Focus, he was able to put me in a 2012 Ford Fusion that was certified pre-owned through Ford, under warranty and in the same payment range. I could not believe it. When he first had the Fusion pulled around, I didn't want to drive because I knew that it was out of price range. He insisted that my Wife and I take it out. On the drive, I was really nervous. The Fusion was everything I needed and was a very nice vehicle. It was like driving a brand new car. However, I told my Wife that it all seemed too good and there was no way they could get me in that car in my payment range. I was wrong! Within a few hours, they brought me a deal they had worked out and it required no money down! I have to admit, even when I left the dealership, I couldn't believe the deal I got on the vehicle. Almost immdeiately I had two a trip to Florida and one to North Carolina that I took in the car. I COULD NOT BE HAPPIER WITH THIS CAR! I can fit my whole family in the vehicle and it is a great car for me on long trips. Rich and the crew at Cherokee Ford really have amazed us again! Everything has went through and I'm about to make my first payment and happy about it! Make sure to see my great friend Vickie at the reception desk! Also, I'm very pleased with the Quick Lane Oil Change service. They take really good care of our vehicles and it is very affordable. More

Bill K The Quicklane Dept has always treated me fair, courteously, and professionally. Jason and Brad have serviced my F-150's for the past 10 years The Quicklane Dept has always treated me fair, courteously, and professionally. Jason and Brad have serviced my F-150's for the past 10 years and I won't take it anywhere else. More

Excellent and easy Enjoyed working with Colleen, the transaction with professional and easy. The truck was ready on time as was the paperwork. It was a vey professiona Enjoyed working with Colleen, the transaction with professional and easy. The truck was ready on time as was the paperwork. It was a vey professional and easy transaction. More