Krause Family Ford

Very Disappointed Went to this dealership twice, both times they offered us $5,000 to $6,000 less for my trade then it was worth, however, typically within a few minute Went to this dealership twice, both times they offered us $5,000 to $6,000 less for my trade then it was worth, however, typically within a few minutes, they came back and offered me the correct trade price. To me, this means that they would have taken us for the $5,000 to $6,000 if we weren't educated buyers. In addition, the Sales Manager never came over to introduce himself to us. On top of this, the Sales person had almost no product knowledge... We were looking at a 2015 F-150 fully loaded and he thought it was a 2014(older body style). He said that it didn't have a chrome package, but it did. It also had remote start, however, he didn't know how to use it. The dealership did call me a few days later to see how my visit went and I explained the above. They said that they would have the General Manager call me and he never did. Not sure if he got the message, but I have to trust that he did since they did have a system of follow up. Both my wife and I were and still are truly disappointed. We very honestly were trying to buy this truck and so excited about the possibility of owning it. We just wish that they would have made us feel more valued as customers, took us more seriously, and really took the initiative to earn our business. We had bought a Ford in the past at another dealership, however, moved closer to this dealership and were hoping to start a relationship and support our local businesses. Anyway, we guess that this truck was just not meant to be for us. We have bought many new vehicles in the past and admit that the experience can sometimes be challenging and stressful, but it can be made to be more enjoyable by understanding that people don't buy cars everyday and that establishing good relationships is always a good foundation to build trust and confidence. For us, we don't see ourselves giving these guys another chance in the short run because of our two bad experiences. For the moment, we have lost our appetite to purchase a new vehicle. Finally, we acknowledge that there are obviously folks that have had positive experiences at this dealership from some of the other reviews on this site. Our situation may be isolated, but wanted to share it anyway. More

How in the world is this place rated so high? I'm assuming this dealership does their own reviews... I recently purchased a used vehicle from Cherokee Ford Woodstock. I have taken to this review I'm assuming this dealership does their own reviews... I recently purchased a used vehicle from Cherokee Ford Woodstock. I have taken to this review to warn prospective buyers about the nightmare of an experience you may face if you go through this dealership. I opted to purchase a vehicle through this dealership even though I had found the same vehicle with less mileage for a lower price nearby... I made this decision BECAUSE I felt SAFE purchasing from a Ford dealership and was assured time and time again by my salesman, Harvey, that the truck was in "great mechanical condition". Throughout my sales experience I received awful customer service. The salesman tiptoed around discussing price, I received aggravated responses when asking questions, and was extremely rushed through the financing process. However, my issues go far beyond that of a rude salesman and finance manager. After leaving the dealership, I made it SEVEN MILES before a red light illuminated and read "check charging station" The next day I brought my vehicle back to discover that the alternator was bad and would need to be replaced. To their credit, the dealership did replace the alternator.. However, there was no excess of apology or extra courtesy extended to me to ratify the situation. I was not even approached by a manager. It also should be noted that the "courtesy vehicle" I was given from the dealership was the oldest Ford Edge on the lot and the gas tank was on EMPTY!! (So in addition to the gas spent on the 50 mile drive to and from the dealership I also payed to put gas in the courtesy vehicle). I picked my vehicle up from the dealership, and two days later a yellow check engine light comes on.I called and left a voicemail stating that i had another issue and it was urgent! No one returned the call. So,I called again until I reached someone and informed them of the issue. I expressed my EXTREME disappointment, and made it clear I would like to speak to a manager when I arrived at the dealership. After arriving, I was told I'd have to wait a few hours to have my truck looked at by Harvey. ( still no manager to be found or seen) Instead of waiting, I decided to take the truck to autozone to have them run a diagnostic and discovered the light was due to a gas cap Issue (PHEW!). The dealership first instructed me to buy an aftermarket gas cap and they would reimburse me. They then changed course and informed me that an aftermarket cap WOULD NOT WORK and that I needed to drive BACK to the dealership. At this point I was worried I had been sold a "lemon" and I honestly wanted to return the truck! When I returned to the dealership, I mentioned a few minor issues I had noticed on the truck to my salesman, Harvey. These were small details such as a faded ford emblem on the grill (the emblem retails for $25), the lack of a spare key, and a small crack in the windshield. I assumed that the dealership might offer to cover these things to compensate for my experience.. WRONG! I was told to buy the items and was brushed off. Here's the best part.. My salesman also throws in " YOU BOUGHT A USED TRUCK, WE COULD HAVE JUST TOLD YOU SORRY, ITS SOLD AS IS" Excuse me for expecting better service after purchasing a $20,000 vehicle (sarcasm). This could have been a perfect opportunity for them to change my experience, but instead, I received my gas cap, and was sent on my way. Did I mention I was still NEVER APPROACHED BY A MANAGER? even after requesting to speak with him multiple times. What a nightmare! I WAS BLATANTLY LIED TO ABOUT THE CONDITION OF MY VEHICLE by this dealership and treated like a second rate customer. I hope you do not experience the same service. More