Krause Family Ford

BUYER BEWARE!! DO NOT BUY FROM CHEROKEE FORD WOODSTOCK I previously bought a used vehicle from Cherokee Ford Woodstock. After doing my research, I had in mind what vehicle I was looking for and their value I previously bought a used vehicle from Cherokee Ford Woodstock. After doing my research, I had in mind what vehicle I was looking for and their value. After finding one, on their website, I drove over to the dealership to check it out. After meeting with the salesman, who was not very knowledgeable about the car, we took the vehicle for a test drive. After checking over the vehicle I decided I wanted to purchase it. I immediately told the salesman that I had my own financing and would be making a cash offer. We then played the typical back and forth game with the pricing as most dealerships do. I already knew what the car was worth and approximately what they paid for it when it came in on trade. I even showed the salesman, and later the manager, what the value of this car was worth. I made them a reasonable offer which was within the range of the value of the car where they would stand to make a good profit on the car but they wouldn't accept it. I then started examining the negotiating sheet and noticed several inaccuracies. 1. On the negotiating sheet, they had added extras to the car that normally would be an option on a new car, but they were not even on this vehicle. Items such as nitrogen filled tires, a special coating on the paint, and vin etching on the windows which added almost a thousand dollars to the total. When I asked about these fees the salesman said those are always listed on the sheet but he would double check them on my car. He came back and said there wasn't nitrogen filled tires but the other two were there. Well there wasn't any vin etching and I couldn't say if the paint had an added coating or not but those are always a rip off anyway side paint jobs have a clear coat on them from the factory. Plus they had no originally documentation showing it was installed either. 2. I asked about the doc fees of $699. These fees are commonly added to the purchase price of the vehicle. It's basically the fee the dealerships add for doing all the paperwork and processing for your vehicle. I call it a rip off because it should be the cost of doing business. Nevertheless, while I know these fees are negotiable, the salesman told me that was the only thing on the sheet that wasn't negotiable. 3. I noticed the tax, tag and title fees were a little high. When I asked about the ad valorium tax they said that is set by the state. And while this is true, I already knew what that fee was going to be because you can look it up online with the vin number, and their value was a few hundred dollars higher. After repeatedly being told it was set by the state, the manager finally said it was an estimate and would be corrected by the financing manager when I meet with him. I also asked what was included in the tag and title fees. I was told registration of the vehicle and emissions. Apparently they charge $50 for their emissions even though everyone else charges $25 or less based on the the cost of almost a hundred dollars that was listed. Btw, title and emissions fees are set by the state of georgia add as well. 4. Then the finale, after going back and forth several times with management on the price and being told all the prices I had quoted him for that vehicle were wrong, we finally settled on a price just before I was about to walk out. The price we agreed on was only going to leave them making $100 profit according to the manager. Really? Because the price we agreed on was $500 more than my original offer over two hours ago. Then after signing many pieces of paper including ones showing I had my own financing, I finally met with the finance manager. When I walked in I was immediately asked about my financing, in which I was paying cash. I immediately started being interrogated about my credit history as the finance manager had it listed in from of him without my authorization. I was previously told by the salesman that because I was making a cash offer that it was required for them to do a check on me based on guidelines set by the dept. of homeland security to make sure I wasn't part of any terrorist organization. He repeatedly said it was not a credit check but a similar check they were required to do. Based on what I found out later, this check did not require the use of my ssn and could be accessed by using only my name and dob. But apparently that didn't stop them from asking for my ssn for this "security check" and then running my credit check and interrogating me about my finances like he was a deputy of homeland security. Finally after several hours I left with my new used car. However, I will never buy from Cherokee Ford Woodstock again and will do what I can to advise others not to buy from them so they won't be ripped off and lied to as well. More

Wonderful Experience Bill Montooth is incredible! He was so helpful and understanding of the process being overwhelming and stressful. We were there for about 7 hours the Bill Montooth is incredible! He was so helpful and understanding of the process being overwhelming and stressful. We were there for about 7 hours the first day and took up most of his day, although never felt like we were an inconvenience or like he had better things to attend to. Before going to the dealership I had read reviews of the sales people at Cherokee and Bill had the most and best reviews, when he was the one to approach us while getting out of the car I automatically new I was in good hands with him! He is truly a 1 in a million sales guy! So thankful for the experience! My 2016 Blue Mustang was the best purchase thanks to Bill!!! More

Ask and you shall receive. Pete Gay is a class act. He showed me exactly the truck I was in search of. Gave me options and showed me different models. Felt like I bought a truck Pete Gay is a class act. He showed me exactly the truck I was in search of. Gave me options and showed me different models. Felt like I bought a truck from a brother not a dealer. If the experience is the same with the extra services I bought I will never go to another dealer. Sincerely, J.Lening More

Great Experience, great price We had an excellent experience- everyone was very professional especially Mark Seal, our salesperson. The Finance Manager was very polite and although We had an excellent experience- everyone was very professional especially Mark Seal, our salesperson. The Finance Manager was very polite and although he gave us options he was not at all pushy, a very pleasant surprise. We would definitely recommend Cherokee Ford to family and friends. More

Hassle Free and great Customer Service Mark Seal was great and assisted me with my auto purchase. I will recommend Mark and Cherokee Ford to everyone looking for a new car. Excellent car Mark Seal was great and assisted me with my auto purchase. I will recommend Mark and Cherokee Ford to everyone looking for a new car. Excellent car buying experience today. Thank you. Mike S. More

"Awesome Customer Service" I've been interested in the Fusion for awhile, emailing Gabe back and fourth for a few months. I really wasn't in the position to buy a car, then I ha I've been interested in the Fusion for awhile, emailing Gabe back and fourth for a few months. I really wasn't in the position to buy a car, then I had an accident and had no choice. I've known for over a year my next car was going to be a Ford. I contacted Gabe, came into the dealer on a chilly, rainy night, and left with a 2016 Fusion. I wish I could remember the names of everyone involved that made my car purchasing experience the most streamlined process ever. To all of you that simplified this process, eased my anxiety, and gave me the opportunity to enjoy the "new car" smell. THANK YOU!!! More

No buyer's remorse! I'd been searching for the perfect Mustang Convertible for several months. I saw (mine) appear on-line on New Years Eve 2015. I called Chreokee Ford a I'd been searching for the perfect Mustang Convertible for several months. I saw (mine) appear on-line on New Years Eve 2015. I called Chreokee Ford and Aubrea Carriger answered my call. He was knowledgeable about this vehicle and answered all my questions. He also followed through with call backs. I had never purchased a car out of town and I began to have questions about the process. He returned my call on his day off. I traveled 300 miles on 1/2/16 and purchased my dream car! Aubrea made the entire process as painless as possible - from start to finish. The manual was missing from the glove compartment. He promised to order one for me. It arrived last week. If you want to work with a professional who is courteous, knowledgeable and reliable - give Aubrea a call # 470/205-4337. You won't regret it. More

Great experience purchasing a new Ford Escape We had a great experience with the purchase of our new Ford yesterday. The sales staff, Mason, worked with us to get us a deal we could afford. It was We had a great experience with the purchase of our new Ford yesterday. The sales staff, Mason, worked with us to get us a deal we could afford. It was a very positive experience and we will continue to use Cherokee Ford of Woodstock. Thanks again. More

Honestly horrible Never go here, I have had three cars from this dealership over a ten year span and every time they have made me regret it. One example of things they' Never go here, I have had three cars from this dealership over a ten year span and every time they have made me regret it. One example of things they'll do is change the sticker value on a lease and put you in a hole that's impossible to get out of. Trust me this place is a nightmare. They truly only care about their money and it's very easy to see. They don't care if you leave happy and many of them seem to be bitter and look like they hate their job. I will never go back to this place along with everyone who knows me after seeing how shady this place is. If you don't believe me, go check it out for yourself because it's the truth. More

Purchase of a (near) classic Audi. Aubrey, my sales consultant was courteous, professional and knowledgeable, answering every question honestly and without hesitation. He singlehandedly Aubrey, my sales consultant was courteous, professional and knowledgeable, answering every question honestly and without hesitation. He singlehandedly changed my opinion of used car salesman. Now, politicians are in a class of their own. More